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1.5 583 Reviews

Petco Complaints Summary

72 Resolved
500 Unresolved
Our verdict: With Petco's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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5:17 pm EDT
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Petco grooming

10/10/10
Today my boyfriend and I dropped off our 6month old Coton De Tulear to be groomed. It is the second time he has been to this store for a grooming. When we dropped him off the groomer told us we did not need to leave the picture of the cut we wanted, since she had a good idea. She insisted we take it with us. Since our first cut there went well we left. We dropped our puppy off at 12 and were told to pick him up at 4. When I walked through the door at 4pm our puppy was just getting onto the grooming table and was BEING SHAVED! This is completly not what we asked for. I asked the sales clerk if she could ask the groomer why he was being shaved. When she went to ask the groomer, the groomer seemed agitated. I was told he would be done in a half hour. I called my boyfriend to meet me at the Petco.When he got there our dog was still not half way done. We were told it would be another half hour ( an hour extra in total).
When we went to pick our puppy up he had the hair style of another breed completly, a poodle. When asked why he was cut this way the sales clerk made us wait fifteen minutes till the groomer was off the phone, then she simply danced around the questions we had. When we showed her the picture again she tride to tell us the cut she gave him was an inch long, as in the photo, when it really is less then half an inch. We were not offered an apology or any form of compensation. We will not be shopping at, or taking our puppy to get groomed at Hudson, MA's Petco on Washington street again, and I strongly advice that anyone who has a dog with hair, rare breed dog, or who cares about having the services they asked for done correctly and with a smile, please consider shopping/grooming elswhere.

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smoose
Marl, US
Nov 04, 2010 8:55 pm EDT

I have a 5 month old maltese puppy who I am about to take for his first grooming. I am so afraid of him having a bad cut, and I was going to schedule him an appointment with Petco in Hudson until I saw this complaint. Now I am not so sure, the Maltese is similar and this review is way too recent for comfort! Do you know where you plan to take your Coton De Tulear next time?

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groom mgr
Wading River, US
Oct 11, 2010 11:06 pm EDT
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It's hair- it will grow back.

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6:54 am EDT

Petco at petco, animals do not come first

I have called numerous people in the corporate offices, pet hotline, bbb, peta, even emailed 2 news channels. And petco is still not doing anything about it. I am feeling helpless. These snakes (The ball pythons) are covered in mites and no one has done anything about it. I quit because my gm would not let me clean the reptile section, he said I had to shock dog toys or dog food instead of cleaning the snakes which I offered to do. When I told him well what about at petco animals always come first, and then he cut me off in mid sentence and said well if you dont like our policy you can leave, so I quit right then and there. I never quit a job before. I am not going to sit back while these poor snakes are dying. They are not feed properly either. Their cages never have been cleaned. The entire reptile section is infested with mites and no one cares but me. Maybe because a lot of people hate snakes, but they are beautiful creatures that are misunderstood. Me being a huge snake lover, this makes me insanely mad. I am going to keep emailing and calling everyone I can about this. Please help them. Like I said. I will not stop until this is fixed.

And, when I recently went in to get my last check, the gm told me I over reacted, and that no snakes had mites, they were"little black dots".. Yeah, little black dots. Hes obviously covering his own # because other employees told me he knows I reported him. The store also smells horrible because no one wants to clean the ferret cage.

Also, other employees told me they never cleaned the snakes, so the gm lied to me. I hate petco. They should not be allowed to sell animals. They sell animals knowing those animals are sick. This has to stop. A vet doesnt even come in there to check on the animals. They dont even call the vet when an animal is sick. The back room, the "wellness" room, is fully stocked with sick neglected animals. All they care about is dog food, since dog food is 50% of their sales. Screw petco. Animals do not come first.

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englishangel0509
wantage, US
Dec 11, 2010 2:17 pm EST

Petco sucks and it isnt just one store its every single one of them! They need to be closed down permantly!

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5:55 pm EDT
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Petco grooming nightmare

I took my 4 pound Yorkshire terrier to Petco to be groomed. When we picked him up the groomer said there was no charge because they cut his leg slightly. They said if we wanted to take him to the vet to be seen they would pay all the charges. They said that the cut was not too bad though. YES IT WAS! We took him right to the animal hospital and he required 5 staples in his little leg and had to be on meds for a week.

We brought the vet bill to PETCO as soon as we left the vet and was told that it would have to go to corporate and could take a few weeks. That was JULY 5th! Today is Sept. 21 and they still have not paid. I have made many calls to the manager and he keeps telling me that he will take care of it. Needless to say he has NOT!

I told him that wouldn't it be great to walk around PETCO and fill the shopping cart with stuff and then when I get to the register tell the cashier that I will pay in a few weeks. He told me that is not how things work. I told him that the hospital did repair my dogs botched leg and they expect payment just like PETCO does when they provide a service.

I am giving the store a few more days and then I am taking them to court.

BOYCOTT PETCO - THEY ABUSE ANIMALS AND TRY TO GET OUT OF PAYING THE BILL!

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1:03 pm EDT

Petco bad customer service and rude employees

I went into the E. Virginia Beach, VA to purchase some outfits for my 3 dogs. I found a clearance rack marked 75% off. The sign was balanced between the center of the 4 way rack and you were unable to read any writing below the 75% due to the fact it was covered. There weren't very many outfits on it but found 3. I also found other things in the store. I went to the checkout and they had a dog trainer ringing the register which was new on it. One outfit ring the correct price and the other 2 did not. She stated oh these are 75% off too but I am not sure how to fix it, let me ask someone. Another employee came and told her she would have to have the manager to do it. At this point, I was waiting 10 minutes. The manager comes to the register and the cashier informed her of the problem. She never even looks at me and states oh those aren't listed on the sign and walks away in the direction of the rack. The cashier says oh she is going to check on it. She passes the rack without stopping and heads to the back of the store. I and the cashier stood there for 5 minutes. The cashier states she doesn't know what happens and calls the manager back. As the manager approaches she said "What is the problem?" with all I can say is a snotty voice and a bob of the head. The cashier says what did you find out. "About WHAT" store manager says. "The outfits?" cashier responds. "I SAID they aren't listed on the sign!" The cashier starts to point at the rack "But they are all on that rack." " I said they aren't LISTED!" The manager finally turns to me and said "DO YOU WANT THESE OR NOT, WHAT IS THE PROBLEM?" I have to say I fell back on my heals and with wide shocked eyes said "Yes, but I would like them for the 75% off, you can't see what is written on the sign. It's covered." The manager with a bob of the head and a flip of her voice "I am NOT doing it" At this point, I believe I was done. I asked her for her for the manager she said she was the manager. I asked her for her district manager's information. She informed me that they don't give out the district manager's name or number and does not give out the corporate headquarters number. After asking her 5x she finally said they had a customer care line I could make a complaint on. I asked for it. She went in the back, came back out with a business card and throw. Let me restate that THROW it on the corner in front of me and said "GOOD LUCK".

Now at this point, while in the store, I called the number. It clearly is a India Call Center. No one could speak English well. The man was trying to be nice, but informed me he didn't have any numbers but the store number and I could call and make a complaint to the same store manager I just dealt with or he could leave a message with the direct manager and it would take 48 hrs before he could get back to me. He couldn't give out thecorporate headquarters number or give me the name of whom would be calling me. I even ask for his boss. She was nice but same story. I ask if she could just call him and tell him to call me. They had no phone numbers they just send emails.

This is the worst customer service I have ever dealt with. I shop Petsmart all the time because of their service. I have had complaints about small stuff and it is always resolved or an apology. I spend about 500 a month on food and supplies for my 6 animals. I thought I would give Petco a try. NEVER AGAIN. I will stay with Petsmart.

Shoppers BEWARE!

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Reviewer25175
,
Feb 11, 2016 2:26 pm EST

I oared cat sip 3weeks ago still not here. the other pet stores get it asap. why is business so poor. one man from the other store drove it down on his own. wow. 24 hr. to return fish if they die. refused to take my back after 12 hrs. grass valley petco.

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Mother_of_3
Woodbridge, US
May 01, 2011 12:03 am EDT

I went to PetCo in Dale City VA to take my puppy for a hair cut...They were nice at first but then later told me that they could bath and brush my puppies teeth but could not give her the hair cut because this was her first time...well my husband and I decided to call another place who were happy to take her in on short notice. We went back to pick up my puppy to find her dripping wet with water...They didnt blow dry her...she was cold...And when we talked to Matt the store MGN her was rude and said his groomer was new and that it was " Better not to serve customers like us" I was in aw to the fact my husband has 3 Purple Hearts and is a Federal Agent...So I just hung up on him.

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pobarjenkins
Minneapolis, US
Sep 21, 2010 3:29 pm EDT
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You should check the website. Usually you can email complaints.

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2:21 pm EDT

Petco bad service

On july 26th our pet fish "dorthy" that we had for 5 months died. My three year old daughter was devastated as you can imagine. So we had a little funeral for her and we went to petco to purchase another fish. My daughter picked out a betta crowntail male. She was so excited about the red and blue colors on the tale. Anyway, they next morning I noticed that the fish had died sometime during the night. I did not want my daughter to know that it had died so I quickly put it in a zip lock bag and drove over to petco. I was told I needed to talk to the manager in the fish department "shaun". I explained to him what happened and showed him my receipt. He took one look at it and said that the girl the day before had rung me up wrong. She under charged me. She only charged me $3.99 and it should have been rung up at $6.99. He said since that happened he would not be able to replace it with a crowntail fish. He said he would replace it with a cheaper fish but not a crowntail fish. I explained to him I needed the exact same kind and color so my daughter would not notice. He was very rude to me and not sympathetic to my daughters feelings. He said I could pay the difference for a crowntail fish. It was a $3 dollar difference. After several minuts of begging him to replace my fish he just walked away from me. I told me I would not be shopping here anymore and his response was "that's fine!" he did not care about my business or my daughters feelings. It's a big deal to a 3 year old losing a pet. I was so upset. I have never had such bad customer service in my life. I had to hurry and get home so I had to pay the $3 difference so I could have the same fish. I was not happy. My mom, also shops at petco and she said she will be taking her business elsewhere. She couldn't believe a petco employee acted that way. So petco lost our business over $3. Not good business.

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funnybussiness
Orange, US
Oct 13, 2014 12:45 pm EDT
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###. Your story sounds FISHY!
He wouldn't check your receipt only to see what betta you brought in vs what should have been on receipt which sounds like you were pulling scam. You probably killed the fish by adding unconditioned tap water. Another young mother again having no bussiness having a kid.

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5:51 pm EDT
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Petco services not rendered

PETO's Groomer failed to properly groom two Cocker Spaniels per scheduled appointment. My two dogs had a grooming appointment at 1000 hours on 2 June 2010. They were checked in by one of the groomers and I gave her my cell phone number (ignored) to contact me when they were finished, since I was going to on the road. They were to be bathed, ears and teeth cleaned, nails trimmed, and groomed. At approximately at 1330 hours I received a call from my wife thet PETCO had called. I assumed the dogs were ready to be picked up only to discover they supposedly bathed the dogs, because PETCO has an unwritten policy not to stress out older dogs (the dogs were stressed ou from being caged up for two and one half hours). Their policies are generated only to meet certain situations. This was the dogs 7th visit. I paid $73.30 for a service that was not rendered. My concern was to get the dogs groomed that day because of my wife's condition (had 2 strokes). I called Pet Haven in Kapolei and the groomer said she would groom the dogs. This was approximately 1430 hours. Upon seeing the dogs she stated they were dirty and she had to rebath them. She has documented proof (pictures) that my dogs were improperly bathed. On June 3rd I tryed to get in touch with the store manager, but only got the assistant manager, and was told he would get with the groomer manager. I contacted PETCO's headquarters in San Diego, but got their answering service in the Phillippines. I was given a reference number and was told the district manager would contact me within 24-48 hours (I'm still waiting). Tryed to get in touch with someone from PETCO on numerous occassions, but to no avail. Filed a complaint with the Better Business Bureau only to find out PETCO is not a member. In adition, filed a dispute of charge with my bank. PETCO DOES NOT have the pets best interest in mind.

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2:30 pm EDT

Petco tried to scam me

I went in on Friday, July 23, 2010 and purchased a baby bearded dragon, which I named Zeus, for just over $60. I also bought additional pet supplies such as food (meal-worms), a special kind of sand filled which has vitamins mixed in so that if they eat some by accident it is actually good for them, a heat light, as well as temperature and humidity gauges. Every thing I bought was approved by the guy who was helping me and telling me the supplies I needed.

Four days and three hours later, Zeus died. I had no idea what happened since I kept his cage conditions to what I was told in terms of temperature andhumidity . I kept putting fresh worms in his cage and had a water bowl in addition to spraying the rocks lightly to simulate dew, which is how desert lizards drink in nature.

I went into the store roughly an hour and a half ago after talking to the manager on the phone unsure of whether or not they would give me a refund so I could get a new bearded dragon. They had me bring in the Zeus's body and after checking him over the manager said Zeus most likely died by ingesting a large grain of sand, the same sand which was recommended to me by an employee.Still, they offered to give me store credit, which I accepted, and despite having lost a pet, I was hopeful that my new one would would be with me for a long time.

This is where my shopping experience at Petco went from indifferent to down right pissed off. I was willing to get over the fact that an employee had recommended sand as bedding even though what he didn't know was that the sand was meant for slightly older bearded dragons and could be harmful or deadly to babies, which it was for Zeus.

I decided to buy an additional light and replace the sand with a mat which would run me about $50, but I was fine to pay for it. I was presented with a gift card by the manager after he "made a call to someone, " and when I informed him I wanted another bearded dragon with this gift card, he informed me that I needed to buy a new terrarium so that he would be more comfortable.

I was keeping Zeus in a 5 gallon, plenty big for his size, and the display they kept 4-5 baby bearded dragons in could not have been bigger than 6 or 7 gallons. When I said maybe I would buy another a different lizard, the manager insisted I would still need to buy at least a 10 gallon tank ($44 + tax) so they would be sure he would be in a safe and loving environment, using this clearly rehearsed speech to hide behind while simultaneously trying to hit me up for more cash. In addition to the new light and mat, my total for the visit was now well over $100.

When it had become clear that in order to spend this $40 gift card I would have to spend over $100 of my own money in addition to all the stuff I had bought before, and considering the whole reason my buddy Zeus died is due to terrible and down right wrong advice from one of their own employees, I just simply walked out. It made me furious that after Petco essentially killed my pet, they refused to replace him without me spending a lot of money.

I am not saying all Petco stores are like this, but the one located at 1929 Old Gallows Road Vienna, VA, 22182 (Tyson's Corner) is certainly like this, since that is where all this happened. This could be even worse if you get a pet from them for your kid, they get attached to it, and it dies, especially if it is out of your control.

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Ash_C
, US
Dec 08, 2010 2:51 pm EST
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Yeah, it was crappy service, BUT...

A 5 gallon tank is NOT big enough for a baby bearded dragon. I don't care what the pet store was keeping them in- research an animal before you get one. A baby bearded dragon should be in about a 20 gallon tank up until they are a little less then a foot. An adult bearded dragon should be in at least a 40 gallon.

I used to work at a petstore and it used to drive me INSANE when people knew NOTHING about the pets they wanted. Do a little research yourself, don't rely on others to tell you how to care for YOUR pet. You should have known what size tank it should be, what kind of substrate, etc.

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5:32 pm EDT

Petco grooming abuse

Warning! Warning! Warning! Do not take your pets to petco in harker heights for grooming services. I took my great pyreness mix there to get groomed. Those of you who are familiar with the breed, know they have very long (6-8 inch) curly hair. He used to love to be brushed, but after this encounter with the head groomer if you approach him with a brush or even brush your own hair in his presence, he tries to bite. Not a simple nip, to draw blood. While on a visit to petco after the incident with the groomer, to buy other products there, the head groomer walked toward him and he tried to bite her, and he doesn't bite, he likes everyone.

Now in order to have him groomed for about $70.00 is is costing me $176.00 because he has to be sedated. There lies another problem, because he could die from sedation. During the short time he is sedated he has to be shaved, because it is nearly impossible to try to brush him out in a short hour. The loss of hair on his body aslo requires us to put sunblock on him and not let him out during the day cause he could go blind.

Of course he no longer goes to petco and it would be wise for others not to use them either, god only knows what type of abuse your animals are going through. We believe she hit him with the brush. Three of my friends who have used petco have had similar experiences with their animals and no longer use petco. The manager said he refuses to fire her because he has got no other complaints.

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groom mgr
Wading River, US
Aug 02, 2010 11:27 pm EDT
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LOL it must be opposite day. I was hands down but it's up!

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foodforthought
Seattle, US
Aug 02, 2010 8:58 pm EDT

I don't know why it has a hands down. I said i agree...

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foodforthought
Seattle, US
Aug 02, 2010 8:57 pm EDT

what SOB's! We just got a dog and she's a matlese/shih tzu mix. We took one look at petco and petsmart's grooming practices on other dogs and I have resigned to learn to groom her myself. We saw them yanking the ears of a dog just yesterday. Eff that! Your poor dog. it's a hassel but worth it for both of you if you were to spend the time to learn to do it yourself.

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groom mgr
Wading River, US
Aug 02, 2010 8:53 pm EDT
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I saw the pics of your dog on another complaint board and he sure looked pelted to me. He probably responds to grooming in a negative manner now because the mats were so painful for him. He associates pain and grooming, instead of being groomed regularly and kept mat free.

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12:38 pm EDT

Petco crackhead in the grooming salon

So, I went into the grooming salon to drop my puppy off (petco in phillipsburg NJ) and there was this girl Heather H who was grooming my puppy, she told me it would be 2-3 hours so after 2 1/2 hours i went back to the store, figured i'd shop around for a while, I saw this groomer (heather) sitting in a maroon truck shooting a needle into her fingertips, i went into the salon, demanded my dog NOW, lets top it off, my little girl had all of her nails QUICKED, this girl obviously was too high to realize how far to cut her nails told the manager what i saw, and did they care? NO. they made me pay my $22 and i left, i will never go back there unless that girl is gone. they did tell me to go to the vet and it would be on them. so thats the only good thing that happened!

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laxstarr91
, US
Feb 08, 2011 5:19 pm EST

wowwwww she is probably a diabetic! i bet you made her feel great about herself!

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1958Debs
Visalia, US
Aug 14, 2010 11:20 pm EDT
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I am diabetic and have to use a finger to test.

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midge87
Seattle, US
Jul 30, 2010 12:02 am EDT
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...You know it could have been she was testing her blood sugar. A finger is not a place a druggie would shootup because people would see their track marks. Diabetics, however ### their fingers to test. Some can't afford the cool machines and have to use some old methods.

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2:24 pm EDT
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Petco Charged with animal cruelty once again!; animal deathhouses

Once again: petco = cruelty to animals (Proven in court)! So if being charged, convicted of and fined $900, 000 for extreme cruelty to animals in 2005 in california wasn't enough to teach the badly trained and unprofessional employees and truly sociopathic, greedy executives at petco in san diego, california wasn't enough, they've again been charged with more cruelty to animals and again swindling customers in june, 2010. Only this time, petco settled for 1.75 million dollars (Read: pled no contest = guilty), instead of having their company's sorry history of freezing, starving, stomping and burning defenseless animals to death through the california courts once again. So what's it going to take before people realize what an utterly evil, pathetically greedy and truly mentally unbalanced bunch of animal torturers the slime who run and work at petco really are? If you care about animals, please send this post to any pet owners or animal lovers you know. Remember: you may just save the life of an innocent animal by keeping him or her out of the clutches at a local petco deathhouse!

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ARpickers
Mountain Home, US
Oct 13, 2010 10:52 am EDT
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I am a former Petco employee. I am an animal lover and I was the only person that DID care about the animals in the store. Sick animals would be neglected, and the healthy animals would be forgotten about and sometimes go more than 2 days without food or water if I was off during those times. The reason that I was fired was because another employee fed her own mouse to her own snake in the store (neither of which CAME from Petco), and because I was the manager on duty, I got fired for it. Their reason was breaking company policy because you can't use live animals for food. The snake nor the mouse was Petco's, and there is NO policy against that. The worst part is that the person that did the feeding was not reprimanded one bit.
I have taken legal action, especially since Petco is not paying me unemployment, and my lawyer expects to win this case with flying colors.

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highpointmarketsteals
, US
Sep 08, 2010 5:05 pm EDT

To dmvsean: You're a liar and a fraud. Why don't you address any of the issues raised in the complaint above? Even if you are telling the truth (highly unlikely, based on information from other former Petco employees), you work for a greedy, evil, animal-torturing and -killing company that has now been sued twice and found GUILTY in court for the crimes listed above. Also, our own experience with Petco proves that Petco employees have no problem causing the death of a customer's pet, then getting away with it! So, what's more likely? Petco, one of THE MOST SUED companies in America, is being picked on by unhappy customers or that you do, in fact, work for a company full of sociopaths and animal torturers and you're some kind os shill trying to help your evil company's reputation? BY the way: Exactly where is the Petco you used to work for...interesting you left out that little nugget of info in your pack of lies.

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dmvsean
Chicago, US
Sep 04, 2010 9:17 pm EDT

umm i used to work at petco while i was putting myself through school, and we have never frozen, starved, stomped on, or burned ANY animal to death! the workers in my store were all animal lovers and no one there would stand for any of that! we have a pretty much unlimited budget to take any animal that we even suspect is sick or injured to the vet, and if you don't you can get in serious trouble for it. we have what are called "wellness cards" that we fill out with the animal's condition if it is sick or injured and take it to the vet that same day, and unless it happens at night when the vet office is closed, then they go right away the next morning (or if it is an emergency, they go to the emergency clinic with a paid out from the register to pay for it). the animal care at my store was taken very, very seriously. we did our hourly animal health walks, and as a manager i made sure everyone was happy, healthy, and well fed. i don't know petco you are referring to, but at all the ones in my area they a very good reputation in the community (much better than petland or petsmart) and we all care about our critters very much.

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3:10 pm EDT
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Petco Petco? Extreme cruelty to animals

Petco = extreme cruelty to animals + customer abuse! Once again, petco has been charged in california with cruelty to animals and swindling customers! Deja vu: in 2005, they were charged, convicted and fined over $900, 000 for horrendous animal abuses - including corporate directed freezing, starving, stomping and burning of defenseless animals to death, all to save money instead of having the sick and injured animals put to sleep humanely by professional vets - and they're at it again! This time petco decided to settle for $1.75 million dollars instead of the embarassment of an actual trial and being convicted. Why would anyone knowing petco's long and legally documented history of extreme cruelty to animals and swindling customers ever shop at this evil company's stores again? Please boycott the plano, texas petco on 15th street - where a badly trained and sociopathic employee caused the death of our family pet - and all petco stores until this convicted animal abuser is shut down for good! For thousands of verified complaints involving petco employees maiming, injuring and even killing customers' pets, please visit consumeraffairs.com, pet-abuse.com or any other legitimate consumer complaints website (Complaintsboard.com has illegally removed our other complaints about the plano petco illegally, probably because they were paid to by petco's scummy attorneys). Thank you for your help and remember: if you pass this post along to any pet owners or animal lovers you know, you could be saving an innocent animal's life!

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DanOmyte
Rapid City, US
Feb 11, 2011 2:40 am EST

Petco is disgusting all around the nation! DO NOT TAKE YOUR PET HERE IF YOU LOVE YOUR PET! I recently took my 4yr old boxer to the Rapid City, SD Petco (BOYCOTT PLEASE!) for a routine grooming, just a basic bath and nails. When I returned to get my dog, i watched in horror as the "well trained" employee began to put my dogs spike collar over his head by sliding it onto his head (not simply unclasping it!) I banged on the window and asked him what he was doing, and he told me he took it off the same way! R U serious u work at a pet store? a spike collar is meant to tighten as it moves UP a dogs neck toward their ears and this guy just forced it off my dogs head? if u work at a pet store and cant work a pet accessory maybe u should ask someone 4 help! 2 days later I noticed my dog acting weird and took him 2 the vet, he has a swollen ear canal and is in noticeable pain, still 2 weeks later, when i address petco they give me a huge run around, when i look at my receipt they also overcharged me (IMAGINE THAT) sold me 12 cans of food more than i bought. Petco doesnt want to pay the $200 in vet bills i got from taking my dog there for a bath, they give me a runaround and think it will go away. If anyone knows a good SD attorney let me know! thanks STAY AWAY FROM PETCO!

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3:12 pm EDT
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Petco Grooming debacle

I brought my Havanese there today to be groomed. He had some matting on his torso and we agreed that she (Sara) could cut his torso down to about 1/2 inch. I also told her to take minimum off his head since there was no matting there at all. When I picked him up (4 1/2 hours later) she had shaved his body completely. She didn't even try to using a scissors on his head. I didn't even recognize him. She did what was fastest for her since they had about 10 to 15 dogs listed for today. I take my dog to be groomed every four weeks and this is the first and last time I will ever have him cut at Petco. The only thing she said was that she had to muzzle him because he snapped at her. I would have snapped at her, too, if she cut my hair like she cut him!

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11:21 am EDT

Petco Avoid them like a plague

Took my pug to get her nails and bath done at petco in Auburn, NY. I will never bring her back there again. The first time she went there they did an excellent job with her, she did not fight to have her nails done at all. The girl double harnessed her to the table and she was as quite as could be. This last time some young kid was working and when I went to pick her up her front paw nail was so short she was dripping blood. It took me a whole day to get to stop. Every time she walked it would bleed again. I had to take her to the vet the next day to finish her nail trim and check on the nail they cut and they said it was cut way to short that it was not a little nick of the quick. It even started to bleed again while they finished her back nails. They stated that if that happens again she mostly likely will not let anyone near her feet. I will never take my dog back there. Petco offered no explanation at all other then the quick is grown out. I have had the quick nipped on other dogs not severely cut. They where all put out because I went back in asking for a bandage or towel. I had to send another 10 to buy quick stop. They did not offer to send some with me or anything other then carry her to the car.

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2:55 pm EDT

Petco Horrible service

About a month ago I followed a friends advice and brought my pomeranian in to debbie to be groomed at petco in olympia, wa. We ended up picking him up from the steamboat island animal hospital because she cut the tip of his tail off during grooming. She lied saying it was only a tiny piece. The vet tech got the piece out of the trash and it was a half inch! He ended up having surgery to have it fixed. This was very traumatic to the little guy. I hope no one else has to suffer under this groomers malpractice and neglect again. They have not returned our calls. I'm assuming the vet bill was paid. This was a horrible experience and will never step foot into that store again.

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Tail
Downey, US
Jun 27, 2010 1:15 am EDT

I took my Shih Tzu to the Downey, CA Petco. I have taken my dogs there before and never had any problem. I was detained at a party and could not pick my dog, so my husband picked her up. I saw her she looked good, but when I saw her tail, it looked like a little stump. I was mortified. I did not tell them to cut her tail hair. I called Petco so fast, and the guy read me the paper and he saw exactly what I requested a trim on her tail not cut it all off. Her tail was one of her signal traits. I asked what time the supervisor would be in, and he tells me that he cannot give that information out. We all know that's a bunch of BS I know that they usually get in at 8Am. They will see me there first thing in the morning.

I told the guy I have been going there for a while and this is the first time this has ever happened to me and my pets.

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Petco - Petco injured dog, required surgery

Unbelievable story. Our beloved 18 month old pure bred Australian Sheppard was brought into Petco for grooming by my wife. When my wife went to pick up our dog, her eye looked was red and swollen. By the time she got home, the eye was completely closed. She returned to the store to ask what Associate Christine C had done to her eye, and we were told that...

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5:30 pm EDT
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Petco Manager

I work at a Petco in FL. There is a manager that works there that should have been fired a LONG time ago. While closing with her one night she told me that I should allow the general manager to "touch my boob" so I can get him fired for sexual harrassment. I have also seen her, after a customer complains about her, take their PALS card number and look up their phone number. She then writes it down, takes it home and says she submits it to a website that will call the customer and harass them late at night. I have informed the general manager and the district manager of these things and since she has denied it and I have no physical proof, it is my word against hers and nothing has been done about it. As soon as I find another job I will leave this one and never look back. This manager is a horrible person and something should be done about her!

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Petco - Petco product

My name is Regina Sikaffy. Puppy name is Frida I bought a product from Petco to help prevent my puppy from going on carpet on stairs. It was non-toxic or so it said. It was odor and stain remover. She became very very ill. Had toxic reaction to product. That was on 2/5/10. Rushed to emergency and detox with bath, IV's and medicines. The cost wa...

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4:04 pm EDT

Petco They did groom her correctly 2 years ago

My poor keeshond was matted and needed grooming - I told the Delafield WI groomer that I knew she was matted and would need additional brushing and that I would be happy to pay for this when I dropped the dog off at 10 am. They called about 3 and said I could pick her up at 5! They shaved her tail - her britches were completely gone - I was horrified - I asked the manager why - they said she was matted - and tried to tell me the dog needed to come in more than once a year - I had been grooming her myself - but siply didn't have time - They never answered me as to why they didn't contact me prior to shaving her - They did groom her correctly 2 years ago. NEVER NEVER shave a Keeshond tail and britches & NEVER NEVER USE PETCO !

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Allanimalsgreatandsmall:)
vermillion, US
Dec 10, 2010 2:59 am EST
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Any decent groomer is going to avoid shaving a double coated breed when ever possible. I Know if you truly do brush your dog regularly you know how painful it is for your beloved pet to go through brushing out heavy matting especially in that sensitive area, the rear and tail. Brushing out heavy matting can also bring on brush burn which can also lead to infection. And as a loving parent, you have learned your lesson, you will not put your pet through that again. That your love for your pet is not just a fashion statement and you have only her best care in mind. I also know that as a well educated pet owner that you know that for sanitary/ health reasons that it is important to keep that area clean and mat free and that mats hold fecal debree and can cause infections and hot spots. Im sure that you are not just bumbed about the fact that your dog has been dematted in a less stressful manor and that as the hair grows back (which it will). The fact that mats left in the coat pull at the skin and cause your pet serious pain and can cause infections did not cross your mind during your hectic schedule. If you really cared for this wonderful pet she would not have gotten in that condition in the first place. I have seen a dog whose tail fell off after the because a small ring like mat cut of the blood circulation. I have seen several issues with this and the ears. It takes a lot of patience and education to be a proper groomer. Take the time to visit with a groomer on how to properly brushout your dog and avoid putting her through the sustained pain of being matted and having to go through the ordeal of heavy brushing. Ill bet she was releived to have those mats of even if her behind was cold and looked funny. I hope you help others see the error of their ways and either do more at home or spend more to have your pet brushed out more regularly by a proffessional.

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Petco Prejudice

I worked for PETCO for over two years, promoted to pricing and inventory manager held this position for eight months part of my job was to mark items down to manager choice before they get donated to rescue groups, during that time they transfer over a assistant manager who was already labeled as lazy, I complained about her from the start her demeanor was racial she was always profiling the African American customers and employee's accusing them of stealing items from the store and stealing snakes when in fact the snakes were never missing she did not do a proper habitat check when I called PETCO HOTLINE and my DM all of my complaints were ignored and in January 2010, I marked down a blk fish stand from the last standing clearance price of $72.00 to the new manager choice price of $65.00 which I had the right to do so, and on that Saturday weekend before Superbowl I purchased one for that price plus my discount which I had the right to use and everyone knew about it, they waited until almost seven weeks after that when I complained again against there assistant store manager for racial profiling against an ex African American ex employee and slandering my name to lower ranking employees to say I should not have bought the product for that price and fired me and refuse to give me my unemployment, when they all know it was a lie I had been purchasing manager choice since I was first hired and while I was in the position NO-One Never Came and Said What Your Doing Is Wrong, However the assistant store manager was able to deceive PETCO return all products off a receipt that a Caucasian employee parent had purchased without their discount card then re-ring it and apply the employee discount without the parent nor the product in the store and sign forms and return $20.00 dollars to the employee dad who happens to be her neighbor: PETCO Policy you cannot get your discount without your card and proper ID, so is that not internal theft, but she is still employed, she's Caucasian, he's Caucasian and I am a person of color. If you believe in equal treatment no matter ethical profile BOYCOTT PETCO, THEY ARE LIARS, BIAS AND PREJUDICES... MAKE YOUR VOICE OF DISAPPROVAL COUNT...

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Atlantic Beach, US
May 06, 2010 9:52 pm EDT

Sounds like Jimmy probably not so big stick is a Petco corporate employee and a ###, to boot.

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Petco Rain check

I was given a 'written' rain check by a manager of the petco on south blvd in charlotte, nc for bird seed that was marked down but they were out of. I was told the come back 2 days later.. they should have more. I went back two days later and they said they didnt know if they were getting more and that they would not honor the rain check anyway. that wasnt right. oh well, I will never step foot into their stores again and as of today, I have told approximately 175 people about it. 160 at a church meeting on saturday..

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Deedersen
11111, US
Jun 02, 2011 9:20 pm EDT
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Jesus was black. Get over it.

Petco Customer Reviews Overview

Petco is a leading pet supply retailer that offers a wide range of products and services for pets and pet owners. The company has received numerous positive reviews from customers who appreciate the quality of its products, the convenience of its online store, and the helpfulness of its staff.

One of the most commonly praised aspects of Petco is the variety of products it offers. Customers can find everything from pet food and toys to grooming supplies and training tools. Many reviewers also appreciate the quality of the products, noting that they are durable and long-lasting.

Another positive aspect of Petco is its online store. Customers can easily browse and purchase products from the comfort of their own homes, and the website is user-friendly and easy to navigate. Additionally, Petco offers free shipping on orders over a certain amount, which many customers find convenient and cost-effective.

Petco's customer service is also frequently praised by reviewers. Many customers appreciate the helpfulness and knowledge of the staff, both in-store and online. Petco also offers a variety of services, such as grooming and training, which customers have found to be high-quality and effective.

Overall, Petco is a highly regarded pet supply retailer that offers a wide range of products and services for pets and pet owners. Its quality products, convenient online store, and helpful staff have earned it many positive reviews from satisfied customers.

Petco In-depth Review

Product Range and Availability: Petco offers a wide variety of pet products, ensuring that pet owners can find everything they need in one place. They have a great selection of popular brands, making it easy to find the preferred products for your pets. Additionally, Petco provides a diverse range of pet food options, catering to different dietary needs and preferences. They also offer a wide range of pet supplies and accessories, allowing pet owners to find everything they need to care for their furry friends.

Customer Service: Petco's customer service is top-notch. They are highly responsive to customer inquiries, ensuring that any questions or concerns are addressed promptly. The staff at Petco is knowledgeable and provides excellent assistance, offering guidance and recommendations to help pet owners make informed decisions. The customer service representatives are friendly and professional, creating a positive and welcoming experience for customers.

Pricing and Value for Money: Petco offers competitive prices compared to other retailers, ensuring that pet owners get the best value for their money. They frequently have special offers, discounts, and promotions, allowing customers to save even more on their pet supplies. The quality of the products is excellent in relation to their price, ensuring that customers are getting high-quality items at affordable prices. Overall, Petco provides great value for money.

Online Shopping Experience: Petco's website is user-friendly, making it easy for customers to navigate and find what they need. The search functionality is efficient, allowing users to quickly find specific products. The product descriptions and images are clear and informative, helping customers make informed purchasing decisions. Placing orders and checking out is a breeze, with a seamless and hassle-free process. Petco also offers online-exclusive deals and features, providing additional benefits to online shoppers.

Shipping and Delivery: Petco ensures speedy and efficient order processing, ensuring that customers receive their orders in a timely manner. The accuracy of order fulfillment is excellent, with all items being delivered as expected. The packaging is secure and provides adequate protection for the products during shipping. Petco offers various delivery methods and tracking options, allowing customers to choose the most convenient option for them. They also handle returns and exchanges efficiently, ensuring customer satisfaction.

In-Store Experience: Petco stores are clean and well-organized, creating a pleasant shopping environment for customers. The products are readily available on shelves, making it easy for customers to find what they need. The staff at Petco stores are helpful and provide guidance when needed, ensuring that customers have a positive shopping experience. The stores are also pet-friendly, allowing customers to bring their furry friends along. The overall atmosphere and ambiance of Petco stores are welcoming and enjoyable.

Pet Services and Grooming: Petco offers a wide range of services, including grooming, training, and veterinary care. The service providers are highly skilled and professional, ensuring that pets receive the best care possible. Scheduling appointments is convenient, with various options available to accommodate different needs. The pricing of the services is reasonable and affordable, providing great value for the quality of care provided. Customers are highly satisfied with the outcome of the services, ensuring that their pets are well taken care of.

Loyalty Programs and Rewards: Petco's loyalty programs offer great benefits and perks to members. Earning and redeeming rewards is easy and straightforward, allowing customers to enjoy the benefits of their loyalty. Members also receive exclusive discounts and offers, providing additional savings on their purchases. Overall, Petco's loyalty programs are highly attractive and provide great value to customers.

Community Engagement and Social Responsibility: Petco is actively involved in local pet-related events and initiatives, showing their commitment to the community. They support animal shelters and rescue organizations, helping to provide care and find homes for pets in need. Petco also has sustainability efforts and eco-friendly practices, contributing to a greener environment. Their commitment to pet welfare and advocacy is commendable, making them a socially responsible company.

Overall Customer Satisfaction: Petco has received positive reviews and feedback from customers, with an overall high rating. Customers consistently have positive experiences with Petco, praising their product range, customer service, and value for money. While there may be occasional complaints, Petco addresses them promptly and strives to improve. In comparison to competitors, Petco stands out in terms of customer satisfaction. Overall, customers highly recommend Petco to others for all their pet needs.

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Petco contacts

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Website

www.petco.com

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