Pella Corporationnot showing up for service calls!!

Waited 6 weeks for parts to be ordered. Take a day off from work. Be there between 11 and 2. Get a call at 1:30 that they are "tied up" the rest of the day. Reschedule for 3 days later. Leave work early. No one shows. I have to call customer service to find out the tech called in sick and they have rescheduled my appt for 4 weeks later. You screw up twice and I'm now waiting 10 weeks for the door to be fixed. TOTALLY UNACCEPTABLE

Dec 03, 2018

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