Paws New England / Unprofessionalism, lack of tact, and insulting adoption coordinator
I e-mailed Paws New England in regards to the adoption fees of some of the dogs we were interested in adopting. I specified that one of the dogs we liked had a fee that would fit more in our budget. The woman who e-mailed me back was condescending in regards to our financial status because I mentioned a budget. Her questioning my financial status at this stage was off-putting and my opinion rude. I had NEVER spoken to her before!! Their adoption fees are exorbitant; "Fees" are what they call donations.
A donation is:
1. An act or instance of presenting something as a gift, grant, or contribution.
2. A gift, as to a fund; contribution
The $450 "donation" is for a mongrel. Granted, the money goes toward a good cause; the caring and rescue of the dog. I completely understand this. However, this fee..excuse me...donation... is inflexible.
She did give what I would call a half-apology when I called her on this. She stated that the fee/donation was required to keep the organization running. Which again, I understand...to a point.
Finally in her last e-mail to me she stated that we had been engaging in "banter" regarding my budget (I spoke of it only once initially), she accused me of picking one dog over another because of the cheapness. I NEVER STATED OR IMPLIED ANY SUCH THING!!! We asked about several dogs (4). We asked about meeting the dog. They all had different fees. And because of her misinterpretation of what I had stated to her, she told me that I wouldn't get a dog from them. Which after dealing with this woman, I am glad about. What would be next? My bank statements? DNA?
So I learned a few things. People can twist what you say any way they want. Especially if they don't like what you are inquiring about. Paws New England needs to revisit who is doing any communications with potential "forever homes". Maybe if they scaled down on some expenses they could offer dogs that aren't so expensive initially. Just because someone doesn't want to spend a small fortune on a mongrel doesn’t' mean they are incapable of having/giving a loving home to a dog.