PandaHall / refund policy
I feel that people should be aware my experiences of PandaHall's latest policies concerning refunds. When complaining about shoddy products (sometimes it amazes me how certain products can make it through 'quality' control) they offer you their standard answer of 20% refund for the cost of the item. When you state that this is not ok as the item is unusable and what about the shipping costs, then now say that you need to ship the faulty items back to their nearest office registered or with tracking (often overseas) for a full refund. Well of course this is going to cost a fortune to send heavy items overseas with tracking, so most people will just give up won't they, and this is what PandaHall wants. So after my last complaints I opened a case with Paypal for full item refund plus shipping costs. Guess what folks? Even paypal say that I have to ship the goods back at my own expense! Way to go Paypal for siding with a company employing very dubious business methods! I just got off the phone with Paypal and explained the situation, that I am unwilling to spend £50 shipping faulty items worth half that amount and while they were sympathetic and could see my point of view, said that that were just following standard procedure as PandaHall did offer a refund on return of the goods. The only comfort that she could offer, was that if they (Paypal) start to get a lot of claims and complaints against PandaHall, they will break their agreement with them. So I only hope that all dissatisfied PH customers DO open disputes and even call Paypal and make their feeling known because perhaps eventually something will be done. Let's face it Panda Hall will find it hard to survive if their customers can't pay through Paypal.