SUBMIT A COMPLAINT

Outdoors OnlineI bought a yeti rambler black powder coated 30 oz cup and never received it

On 12/9/16 I placed an order for this and never received it.

Rambler Black Powder Coated 30oz Cup. FREE SHIPPING
Gloss Black
1 $ 29.99 Scroll for more items
Cost summary
Description Price
Subtotal $ 29.99
Shipping Free
Taxes 2.40
Total USD $ 32.39

I have tried several times to contact them via email and have still not gotten it to this day.

Following is the email I sent:

Julie
Dec 27, 2:50 PM CST

I placed an order for a 32 oz. black Yeti tumbler - order # 80309 on December 9th and still have not gotten it.
Please advise me on the delay and what I should do.

Julie Griswold
[protected]
[protected]@aol.ocm

This is what they said:
Your request (148704) has been received and is being reviewed by our support staff.

This is my 2nd attempt to contact them:
I still have not heard anything or received my yeti 32 oz black tumbler that I ordered. Please get back to me on the status of my order #80309.

Thank you.

Julie Griswold

And this was there response.

Laraine Y. (Outdoors Online)
Feb 6, 4:04 AM CST

Hello

I'm really sorry about the delay in shipping your order.

I can see that the cup in your order has been previously back-ordered but I've confirmed with our fulfillment team that we now have it back in stock.

Your order has entered our shipping process and we are preparing it now for shipment in 5-8 business days. Once the order ships, an email confirmation with shipping information and tracking details will be sent.

I hope this helps.

Sincerely,
Outdoors Online

Customer Service Specialist

Je
May 02, 2017

Post your comment