Otel.com / Don't use this site!!!
We tried to make bookings online via otel.com on Sunday night - on hitting "proceed with payment" we entered our payment details which it processed then said to "Wait for the Confirmation Page" & then took us back to the Home Page. After 2 attempts at booking we contacted the Customer Care Centre only to be told their system was upgrading & to try again in an hour. We waited the hour & repeated the process again - to no avail! We called again to be told this time to wait till the following morning to see if a
Confirmation came through. It didn't. We've emailed a complaint along with a screen shot of the booking/price confirmation that we purchased - waited all day, heard nothing back so made another phone call last night only to be told that they never received our booking, that its an online service so prices update every 10minutes - so pretty much bad luck that the prices are now triple to what we "booked" and try again! We have booked flights based on this hotel booking and now can no longer afford to stay in that area! DON'T USE THIS SITE!!! No commitment to customer satisfaction, no guarantee of pricing and no willingness to acknowledge the proof of purchase we provided!
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