OpticsPlanet
Reviews and Complaints

Placed an order (order #: 17833704, reference #: 101-0106-247338) on 01/06/2021 for an urgently needed item with full order amount and shipping charges paid. Shipping initiated on 01/14/2021 with usps, tracking no. Cj458223206us, we have not received the item yet and from 01/18/2021 onward we are getting the same tracking status as "your item was processed through our chicago il international distribution center facility on january 18, 2021 at 11:07 pm. The item is currently in transit to the destination". We were mailing to and live chatting with optics planet continuously for solution, they kept on communicating of starting of lost package claim process after 20 business days (excluding saturday and sunday) from 01/18/2021. We kept on writing that we can not wait for lost package claim process, we need urgent re-shipping or refund. From last week we are writing to them requesting only for refund, as the item is no more needed, one and half months have passed and we have already lost the purpose of the item. On 02/16/2021 they have sent the carrier claim form to sign to start lost package claim process, we have signed and sent immediately and following up for refund. Today we have received this mail message, "when attempting to file the claim, the customs information that was provided to usps stated the manifest was"bibles, bibles". Unfortunately usps will not accept a claim for the order due to the invoice not matching the manifest that was provided. For additional assistance, usps will need to be contacted". We are very much disappointed with the treatment we have been receiving from optics planet, item is not delivered to us, instead of refund we are being dragged into other processes. We area startup, we have lost the business opportunity as we have not received the item on time but a big amount (for us) got blocked for one-and-half months and we are not seeing any light also that when the same will be refunded.

I've grown incredibly frustrated with the level of incompetence that Optics Planet is able to furnish when it comes to customer service and their shipping. I understand that there are extenuating circumstances which can increase wait times and delay shipping, but when a company announces that they have expanded operations to keep up with demand, you would expect customer service responses within their newly stated timeframe. But instead, Optics Plant show an operational level quite as if they have decreased staff. It has been one month since my email for a replacement due to shipping damage and I have still not heard back anything despite Optics Planet stating that the wait time for response is 5 days. I have also been waiting for a package for the last 12 days which reportedly shipped out but the tracking information has not been updated beyond "Acceptance." I have also sent an email about that and have yet to hear a reply. Optics Planet strives to ship out all in-stock items within 3 days of ordering but it took 5 days for my "in-stock" item to ship and then the status has not even been updated. Be wary of Optics Planet and their approach at handling any situation. Their current operations model is "screw the consumer, but our scapegoat is COVID-19."

During the middle of a pandemic or shortage, you would think businesses would find it in their heart to try and help their customers as much as possible. Unfortunately opticsplanet is not one of those companies. On multiple occasions they have listed items as in stock or estimated to ship with in a week, only to change the time of their shipping to months on end right before the item is scheduled to ship. This is not even specific only to the current 2020 pandemic, this has been their practice for years on end. I have personally been on the phone with one of their employees discussing a product delivery time and the item shows in stock but the person on the other end of the line says they have no idea when the product will be available. Dont be fooled by their false advertising and criminal behavior or the fake 5 star reviews on here by im assuming is either employees themselves or family members of employees. optics planet does not care about your needs, they care about their bottom line and will do whatever that can to make a buck. That unfortunately means lie

These people are sleezy. The item sent is not as described. Does not fit at all. Then they take forever to start the return process. Still have not received the money yet. They also will not pay back the full amount. Trying to keep ten dollars for shipping. I would not have asked for the piece of garbage to be shipped in the first place if the description was correct. Do business elsewhere. Once again, these people are sleezy and they're slime.

I had a very unsatisfactory experience with Optics Planet shipping and customer service department. SHIPPING: I placed an order with Optics Planet for a new GG&G mount for a PVS-14, using Amazon's site (sold and fulfilled by Optics Planet). I received what appeared to be a used and incomplete Sightmark mount that was repackaged in a GG&G container. CUSTOMER SERVICE: I contacted CS and explained said problem. The CS representative did not believe my complaint and/or that the used Sightmark mount was sent from Optics Planet. I offered to send pictures of the product received, the packaging and shipping label. CS refused to accept the pictures. CS stated that Optics Planet will conduct an investigation (without my pictures). Afterwards, Optics Planet will determine how to resolve the problem. I explained that I needed the mount for a scheduled training; however, CS refused to give a deadline and expected me to wait patiently. I contacted Amazon. Amazon contacted Optics Planet to attempt to resolve my complaint in a reasonable time, with negative results. After their phone call with Optics Planet, Amazon issued me an immediate refund for the unfair treatment by Optics Planet.

I ordered digital camera online and my credit card was charged immediately. in 2 days they cancelled my purchase and since that time i cannot get my money back. customer service admitted mistake by not cancelling actual transaction, but 3 days later they say that my credit card was not charged because they never charge until they ship the product.
i have bank statement showing the charge and my back confirmed that merchant made a charge.
this company is fraudulently holding my funds and i just want to make everyone aware not to trust them

Ordered prescription Aviators from Optics Planet (www.opticsplanet.com) on 8/12/2012 to make sure I had them before a vacation in Sept, order opticsplanet-2093511. Order received on 8/30/2012, it was all bent and broken, completely unusable. I re-ordered a new pair, different model, but same prescription. On August 31st, got an email from a Callie K., saying she was putting a hold on the order because I had put a note about needing it very soon, before I leave on vacation and if they could not deliver it then cancel the order. I told her my comments were correct, and that it was because of damage to the original order; she said that she did not know about the original order, but that due to the damage, she would get me the new pair before I left for vacation. I confirmed to her that the model number on the glasses was changing and was she sure I would get the correct one. On 10/11/2012 I received a shipment, and of course, they were the wrong model, the day before my vacation. I then reached out to Optics Planet (www.opticsplanet.com) again, and received a message from a Heather Harwell, a so called eyewear expert. As if the experience wasn't bad enough, this person is absolutely terrible. She proceeded to tell me that they would work on another pair for me, and said it was their mix up. I told her, no thanks, I am leaving on vacation the next day. She then sent an email saying that had I read the prescription eyewear policy; obviosuly intimating I was on the hook for the price. Sorry, but when you send me broken galsses, then the wrong glasses on top of that when I could have gone local and got my glasses in time for vacation you are not getting a dime from me. She then wrote to ship them back to them; sorry, that's their problem, send me a label. Received another email from her saying that I would be receiving an email with a label and they would credit me back when they recieved it. I then sent an email asking what is the possiblity they could really rush these, and ship them to me where I am going on vacation. This is again where Heather Harwell struck again; she said, if I would have listened to her in the first place they could have done it but she already spent time talking to the lab to get them to take the glasses back; tip for Optics Planet, people don't care how you are setup, if you are the labl or not, your job is to make it right. She said if I wanted the glasses I would have to go on and order again; I guess I should not have given them a third opportunity to do their job right. Horrible company, poor service, don't do business with them. I have provided links to the entire communication.

Customer Service SUCKS. Actually, Non-Existent. On May 25, I purchased a Leupold Mark 4 rifle scope for $1, 200. The scope was received on May 30. On June 3, the scope was mounted to a LaRue Tactical QD Mount. The weapon was bore-sited and one (1) round was fired to insure accuracy. At that time, it was determined that the scope magnification was not adequate for the need. Scope was carefully removed, repackaged, and sent back for exchange to OpticsPlanet with appropriate RMA. The above actions were taken to make sure the scope worked properly, based on the following OP Customer Satisfaction Statement:
"We want your experience with us to be easy and hassle-free. If, for any reason, you are not completely satisfied with a purchase, you may return most items within 30 days of receipt for an exchange or full refund".

The product was returned to OP on June 6. On June 8, I received and email stating that 1. Item appears to be used. 2. Item appears to be tested. 3. Scope has been mounted. 4. Ring marks and scratches present on scope tube. The email also states, "If we do not hear back from you within the next 7 days, we will assume that you are no longer interested in receiving your merchandise back and will dispose of it without initiating credit". Duh, how on earth would one check to see if the product even works, unless it is mounted? This is not a $200 scope. I paid more for this rifle scope than many people pay for cars. I have contacted Customer Service and they are rude and unprofessional. I told them, just ship the scope back to me. I have since called them back and management won't even return my call. Now that's Customer Service. The return/exchange policy leaves a lot to be desired. I will never do business with this company and I will suggest to all my associates, NOT TO BUY FROM OP, unless you are ready to be ripped off.

DO NOT WASTE YOUR MONEY AT OPTICS PLANET!
They will be nice about telling you that their screw up will take days to weeks to investigate. I purchased a scope, rings and bases from them and they shipped my scope with an invoice showing they shipped the complete order. Now I am stuck they won’t refund my money or ship out the bases. I was told that it could be any number of things that happened. There are only two things that could have happened either they did not ship my order completely or I am lying! That is how I see it anyway.
P.S. I have never had any problems with swfa.com who always gets my orders correct!