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4.5 669 Reviews

OkCupid Complaints Summary

14 Resolved
85 Unresolved
Our verdict: With OkCupid's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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OkCupid reviews & complaints 109

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Newest OkCupid reviews & complaints

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A
12:20 pm EDT

OkCupid okcupid

My service is not working, I am unable to log in . I have over 30 messages on my Gmail account from Ok Cupid but cannot respond . I want my money refunded if you cannot fix problem asap. Two days credits needs to be applied. My Gmail account is showing messages and when I click on it all I get is a blue screen The same thing happens when I click on the Ok Cupid app. I still just get a blue screen. This is frustrating. I need this fixed immediately!

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S
8:19 am EDT

OkCupid dating service

Are you crazy? Why would you waste my time? See comments and pass them along and explain...

As the most educated and conservative user on this site, I very much resent seeing a message that my account has been blocked for some form of misuse. I hardly use the site at all... much less provide any form of misuse. So many sites today cater to people that you can't speak with. It's a shame they can't tell the difference between these uneducated weirdos and users of quality! Thank you for reading.

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J
3:53 pm EDT

OkCupid Fake Profile

There is a man on okcupid who has created a fake profile. His profile picture was taken from another site. He is pursing women and trying to convince them to send nude images, and engage in sexual conversations with him. Each of the images he sent me were taken from other sites, which I found after completing a Google reverse image search. When I confronted him he unmatched me. I want to make certain his profile is removed. He shouldn't be allowed to catfish women. Or behave so inappropriately.

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A
7:51 am EDT

OkCupid harassment - fake account with personal information

Hello,

Personal information has been posted with a fake profile, be mindful of who has your number. As I did not post my information on OKCupid, never had an account. If you do encounter the same experience, take legal action as you will be able to track these harasser. I am not sure how OKcupid operates, but I was able to get the posting with my information from one of the source who reached out to me. It is posted with my number and pictures as well. I'm asking for this account with my name and information be removed ASAP. Thank you.

Thank you.

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K
12:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

OkCupid information

My name is Mary Louise Crespo I goggled myself and found a site that had a paragraph written about me. This is from an ex boyfriend who is stalking me. I need to have this taken down. It is a lie, this man who wrote this has a mental condition. There is a warrant out for his arrest from Boardman Oh. I have a restraining order against him. My email is [protected]@sbcglobal.net Please contact me when this is resolved.

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M
1:29 pm EST

OkCupid irrtümlich gesperrt

Emilio.[protected]@gmx.de wurde irrtümlich gesperrt.bitte wieder aktivieren!sollte mich heue wieder bei okcupid einloggen aber das wurde versehentlich gesperrt.ich habe nicht vertragswidrig gehandelt sondern ich würde von einem abgewiesenen user gemeldet!bitte beheben sie mein Problem .ich möchte mich gerne wieder einloggen!
Ich hoffe mein Anliegen wird verarbeitet.
Mit freundlichen grüßen
J.kasper

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C
10:15 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

OkCupid - okcupid allowing a convicted identity thief to have profiles

Ok cupid has been informed and given all the info about mary louise crespo 37yrs old youngstown oh, username happygirl618, and her criminal record and convictions for identity theft, bank fraud, check fraud, prostitution and drug possessesion, but yet they keep this criminals profile up??? This woman is a predator and is very dangerous to all fellow...

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K
8:09 am EST

OkCupid cannot login

Hi.
2 weeks ago.. I joined and my id : nat163
But after a week.. suddenly I can not login.. I dont know.. after I keep trying & still can not.. ok. cupid.. deleted my account... so I made again my new account.. just join 2 days ago.. noe I can not login again..
Why this matter keep coming back?
Help me..
My id : nat160369
My email : [protected]@gmail.com

2. I got a scammer again
Many scammer here

Need your answer soon
Natalia

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O
12:33 am EST

OkCupid instant ban with no explanation from okcupid... they call it 'technical difficulties'

I didn't have any reason to expect a ban. I didn't misbehave on the site. I don't use foul language. I had many respondents who were interested in my profile.. I paid for a 6 month subscription. I discovered that I couldn't access my account after 2.5 months usage, due to 'technical difficulties'.

After checking online, I found out that many other respondents also claim they were banned for little reason.

On writing to OKC support page, a lady name Terri claim the ban stands. I have 3.5 months remaining on my account! I cannot get any refund!

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Y
2:27 pm EST

OkCupid scam on my disabled son

My son is high functioning autistic man getting scammed every pay check he gets from his part time job at poppa John's pizza. My husband passed away 6 months ago and he is giving his $ away to this fake person on your website. I'm going to report to the police I needed to report this person to you this is a outrage that you can't control fake text messages from the Internet. It's over $500 so we are pursuing criminal charges

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M
8:49 pm EDT

OkCupid konto irrtümlich gesperrt

Molli7thecat irrtümlich gesperrt.bitte wieder aktivieren!sollte mich heue wieder bei okcupid einloggen aber das wurde versehentlich gesperrt.ich habe nicht vertragswidrig gehandelt sondern ich würde von einem abgewiesenen user gemeldet!bitte beheben sie mein Problem .ich möchte mich gerne wieder einloggen!
Ich hoffe mein Anliegen wird verarbeitet.
Mit freundlichen grüßen
J.kasper

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L
8:05 am EDT

OkCupid assistance with recovery of a conversation

To whom it may concern I am very upset of non communcation passed the time I was advised by a rep that a Technician was going to call this morning at 8 am to assist me with a conversation recovery. I spoke with this rep at 11:47 am, I was not near a computer after he took my required information so he arranged for a Technician to call me at 8 am this morning. Now after 9 am I still have not heard, and tried to call the number I spoke with the rep and kept being put on hold by pre recorded music. I am very upset.

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J
9:51 am EDT

OkCupid messaging

My messages are not going through and im not receiving any. i know that they are not going through bc i was messaging someone and in the middle of the convo he just stopped writing back. i tried to message a few other people bc i thought i just bored him but nobody got my messages either. i think okc set a message limit on my profile but how do i get it working again? do i just have to wait or do i call someone?

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J
7:20 pm EDT

OkCupid complaint

My account has been suspended and I'd like to know why my account has been suspended and I'd like to know why my account has been suspended and I'd like to know why my accountant spend suspended and I like to know why you say if I think that's an error to contact you you say if that's an error to contact you I'm only repeating this because this says it needs 350 letters or it's not going to get the complaint to go to you and I'm not looking to complain I'm just looking to get feedback but I can't find another place in this application to do that because it's really hard to get into once you've been locked out maybe someone should modify that make it easier to contact the human yeah yeah yeah. sorry for no grammar or punctuation this is talk to text and it doesn't work so well

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8:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

OkCupid billing problem hikingbuddy48

I have two problems:
1) I had definitely canceled my subscription and i had definitely telephoned the company and confirmed that my subscription was canceled in advance.
2)I was also told if I canceled the subscription and if I decided to renew I would not be billed at my old rate of $3.99. I said that is ok I definitely want
my subscription canceled. I am not renewing.
So what happened? The person canceled my subscription and then she renewed me at a completely different rate, 6 X my rate!
I definitely felt the person who I was speaking to was not understanding my English but she and I repeated several times that I was not renewing and I would not be billed after my 6 month period. I think she must have mixed up an account or some error happened because of such a busy environment.
It is not fair when I was promised that my subscription was cancelled.
I have been a very strong okcupid participant and i have informed your company of many scammers for years. I also have referred many people to your site for years. I have always had a very good experience with okcupid until now.
I was billed $23.70 per month and I was given less than 24 hours notice that this would occur and that it would occur for a 6 month time frame. I only this week found the old email that went against everything i had been promised which was the $3.99 per month rate and the cancellation of my subscription. I cannot understand how the subscription went from cancelled in May 2017, to resubscribe. I personally did not do this and I have nobody here who touches my computer. My understanding is something happened on your end because I definitely cancelled my subscription by telephone in May 2017 . I did not know how to cancel it on the website so I did this by telephone.

I am requesting a refund for the amount that I was billed at which is $23.70 X 6 months. If you are unwilling to do this then I am requesting my rate which was promised to me should I resubscribe of $3.99 which is $4 X 6 = $24 so I was billed $142.20 and I wam willing to only pay $24 for 6 months so I am asking for either a $142.20 refund or $118.20 refund. in which case I would be paying the $3.99 rate X 6 months and i would stay on A list.
Please correct this terrible problem.

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L
6:00 pm EDT

OkCupid blocked for no reason - lynn.[protected]@gmail.com

account has been blocked for supposedly violating terms of service. That is false. My profile bio & pictures don't break any rules. All pictures are of me. No nude or explicits, don't advertise & aren't offensive. I've never harassed or sent inappropriate, or threatning messages of any kind nor have I insulted or used profane language towards anybody. So, why was my account cancelled?
I was blocked after a user started asking if I like certain sexual things. I responded "It was nice talking to you but eh no thanks!" Next thing I know my account has been shut down.

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W
WonderfulMan
, US
Nov 22, 2017 9:22 am EST

I had the same issue with them in the past. Their customer support and response time in general suck big times.

I tried to upgrade my membership and it kept telling "we were unable to charge your card, please try PayPal". That's total [censor]! My card is valid.

They don't even have a phone number to reach their support. I had to contact them via a support ticket...but they never respond!

What a [censor] dating company!

C
C
Cap Co
, US
Sep 19, 2017 6:03 pm EDT

I took hours on OKC to set up my first ever account with a dating service. Two days later I can no longer log in. No reason given. Five messages to their support have so far gone ignored.
I have only set up the account. I have not even interacted with a single person so why am I blocked?
The way I see it, two photos and a psychological profile have been stolen from me.
How do I know what they may now be doing with that data?

ComplaintsBoard
E
11:54 am EDT

OkCupid technical issues with the account and 0 response from the site support

since August 10 my messages were stopped go out, i have checked it with a couple contacts via the prone - they confirmed that have not received messages i have sent them. I have submitted 3 emails with explanation of this technical problem but didn't have any response. My account still doesn't work, for some reason it looks like frozen - and i have no idea what has happened and no respond from the company either. I have provided my email to them and was trying to contact the site, including the phone but without any result. But this technical cost me a lost of potential nice contacts.

Please, may be you be able to obtain any explanation and resolution of this problem.
Elena Khodina
[protected]@gmail.com

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Jasmine Hammer
, US
Sep 07, 2017 9:55 am EDT

this happened to me too starting on monday. i think its the message limits or maybe its something else. i would like to know if it got fixed or what you did to fix it. thank you.

ComplaintsBoard
R
3:20 am EDT

OkCupid okcupid dating site

Please help me block or get rid of this one guy his handle is 43 from Florida, Panama City Beach calls himself Matt pcb he is texting me inappropriate words and I can't get rid of him. He has 2 photos which is misleading the 1st one is a picture is of a man that is quite nice looking and appears super cool and actually looks in his 20's and written on the photo it says "Just a trolling". At first it appears to have only that one picture but the 2 picture
Looks like a ungly dirty old 50 something and he looks disshelved. Please help me get rid of this troll.

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K
4:49 pm EDT

OkCupid fake account

There is an account on OkCupid called Kittyxsweets which is IMPERSONATING me by using my pictures and my profile to talk to people. It also links my personal facebook account to it so I have been recieveing a lot of hate for no reason. This persons intentions are very obviously malicious and intended to cause harm. I'm implore you to please take down the profile before it causes more unintended damage. I have reported this to the OkCupid Review committee already but in case my report was overlooked, im trying all my options. Thanks

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8:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

OkCupid a scammer named valentine manley of terre haute indiana

This scammer has scammed me out of $28, 000. I thought he was real. Stupid Me! If there was a way I could put his pik here I would so all the women know!' Gonna talk with the FBI. He says he's from Indiana, his Facebook says the same. I researched him, his hometown, and the college here supposedly graduated from. NOTHING! I almost lost my car and my house because I believed him. In debt up to my eyeballs of credit cards that I took cash from to send to him for excuse after excuse. I have numbered, addresses, and names of all his crew. Even the name of the receiver in Nigeria that received my money.This guy Valentine is 45 and supposedly in Malaysia.

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OkCupid Customer Reviews Overview

OkCupid is an online dating platform that uses a unique algorithm to match users based on their answers to various questions about preferences, values, and interests. The service offers a range of features including profile creation, message exchange, and the ability to like and browse other profiles. Users can access OkCupid through its website or mobile app, with options for free basic services and premium subscriptions that unlock additional functionalities. The platform is designed to cater to a diverse audience seeking different types of relationships.

OkCupid In-depth Review

In summary: OkCupid stands out as a user-friendly dating platform with a strong emphasis on individuality and inclusivity. Its comprehensive sign-up process and sophisticated algorithm contribute to more meaningful connections. While the site offers robust free features, the paid memberships unlock additional benefits. OkCupid's commitment to safety, privacy, and a diverse user base makes it a commendable choice for singles looking to find genuine connections online.

Overview of OkCupid: OkCupid is a well-established online dating platform that prides itself on using data-driven methods to foster meaningful connections. Its inclusive approach to dating allows users to express a wide range of preferences and identities, catering to a diverse audience seeking various types of relationships.

Ease of Use and Website Navigation: The OkCupid website boasts a clean, modern design that makes navigation straightforward. Users can easily access their profiles, messages, and matches, with all features clearly labeled and accessible with minimal clicks.

Sign-Up Process: The registration process on OkCupid is thorough, asking a series of questions to better understand users' preferences and personalities. This detail-oriented approach can take some time but ultimately contributes to more compatible matches.

User Profile Quality: Profiles on OkCupid are detailed and allow for a rich expression of individuality. Users can answer a variety of questions and display their answers publicly, giving potential matches insight into their personalities and values.

Matching Algorithm and Search Functionality: OkCupid's matching algorithm is one of its strengths, using the answers from the sign-up questionnaire to calculate compatibility percentages. The search functionality is robust, allowing users to filter potential matches on a variety of criteria.

Communication Features: Members can send messages to other users, and the messaging system is designed to prioritize connections with higher compatibility scores. However, only mutual likes allow for open conversation, which helps reduce unwanted messages.

Diversity and Demographics of Users: OkCupid is known for its diverse user base, with a wide range of ages, orientations, and backgrounds represented. This diversity is a core part of OkCupid's ethos, which is to accommodate all singles looking for meaningful connections.

Safety and Security Measures: The platform takes user safety seriously, offering various tools and guidelines to ensure a secure dating experience. Profile verification and reporting features are in place to maintain a respectful community.

Privacy and Data Protection: OkCupid is transparent about its data practices, with a comprehensive privacy policy outlining how user information is used and protected. Users have control over their privacy settings and can limit how much of their information is visible to others.

Pricing and Membership Options: While OkCupid offers a solid free version, it also provides premium memberships—A-List Basic and A-List Premium—with additional features like seeing who likes you, more search options, and no ads. Pricing is competitive with other dating platforms.

Customer Support and Service: The site has a detailed FAQ section and offers email support for more complex issues. Response times can vary, but the support team is generally helpful in resolving user concerns.

Mobile App Usability: OkCupid's mobile app mirrors the functionality of the website and is well-designed for on-the-go use. It maintains the same user-friendly experience and is available for both iOS and Android devices.

Success Stories and User Testimonials: Many users have shared their success stories, crediting OkCupid with helping them find significant others and even spouses. These testimonials can be found on the website and serve as inspiration for new users.

Unique Features and Innovations: OkCupid stands out with features like the Double Take, a Tinder-like swiping interface, and the ability to see public question answers on profiles, which adds depth to the matching process.

Community Engagement and Social Media Presence: OkCupid has an active blog and social media presence, offering dating advice and insights into the dating world. Their engagement with the community helps keep the platform relevant and user-focused.

Pros and Cons: Pros include a data-driven matching system, inclusive and diverse community, and rich profile information. Cons might be the lengthy sign-up process and the fact that some features are locked behind a paywall.

Final Verdict and Recommendations: OkCupid is a solid choice for those seeking a personalized and inclusive dating experience. Its attention to detail in profiles and matching makes it suitable for users who are serious about finding compatible partners. We recommend taking full advantage of the free features first, and considering a paid membership if you're looking for an enhanced experience.

How to file a complaint about OkCupid?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with OkCupid in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with OkCupid. Mention key areas, transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide users effectively through the process of filing a complaint or review about OkCupid on ComplaintsBoard.com. Remember to use simple language and provide comprehensive guidance.

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Phone number

+1 (646) 216-8762

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Use this comments board to leave complaints and reviews about OkCupid. Discuss the issues you have had with OkCupid and work with their customer service team to find a resolution.