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Octagon Computer Center - Cagayan de Oro


Zero customer service attitude

Complaint Rating:  97 % with 38 votes
97% 38
I bought a PC from them (Octagon Cagayan de Oro) last February and it runs good but then five months after the PC was slowly have problems. It came to the point where in the PC no longer boot. So I brought it to their store and and they run some test. After that they said that I have to used a power supply with bigger wattage and so I did bought one. The next day, the PC is back again which would not boot so again I brought to their store. This time they said they will test my Graphics Card and then they said it may be the cause of the problem. While I am not contended on what they say, I looked for ways to test it with my own. I bought another Graphics card to test it. But still the problem was never resolve. Finally they said, they will ship the motherboard to Manila to replace it as they say. From the time of the problem till the time they said they will ship it to their main office was almost a month. And so, I let them brought the motherboard to their main office to replace it. They said they will call me if it will arrive. They haven't gave me any service PC. One month and half later, the package arrived. When I got there they said that they have to send it back to Manila because the box is correct with the wrong Motherboard model. I was really pissed at that time. That was really a negligence of those whoever packed that box. Till Now they haven't gave me back my motherboard. What a shame on them, a big company with a zero customer service attitude.
Complaint comments Comments (36) Complaint country Philippines Complaint category Computers & Accessories


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D  18th of Jan, 2008 by    0 Votes
well in my case im not a regular customer of octagon but in my point of view the staff are ok. i did not experience any problem when i bought my pc in octagon computer in cagayan de oro.......
A  15th of Aug, 2008 by    +1 Votes
Octagon computer is the same with the other computer shops in Cagayan de Oro. ZERO customer service.. Too bad they call it octagon. they cant even give a hand to the customers. Octagon Sucks.
N  25th of Aug, 2008 by    0 Votes
my neo 531 laptop which is covered with warranty was checked by octagon personnel then found out that the LCD need to be replace. I thought they will replace the said parts free but unfortunately the they are asking 15k for LCD and only the services is free. In my case i am also working in mitsubishi as warranty personnel where only the consumable parts is charge to the customer like engine oils. i dont believe LCD is a consumable parts that need to be raplace every how many hours.

May i suggest that once the unit is covered to warranty and with carefully examine. they should replace the parts or the item as soon as possible.
A  28th of Aug, 2008 by    0 Votes
im working in octagon manila, here in manila replacing of parts is not a big deal, if its under warranty, we assured max of 5 working days we replaced the defective parts. and if the item will took so long, we offer service unit. eventhough im working at octagon, i dont tolerate them, give them a punishment. talk to the supervisor and demand what is right for a customer, if they not, write or call at DTI. they will advise you what you gonna do in legal aspect. if i were you, i demand for a refund. or call at octagon main office at manila then report that stupid supervisor...
N  28th of Aug, 2008 by    0 Votes
@joseph yatan...
please dont pay them 15k, they dont know what they're doing...
if your laptop is still under warranty, and you dont misuse it
demand for your warranty, if they dont, call OCTAGON main in manila...
A  5th of Feb, 2009 by    +1 Votes
I also have a bad experience when i visited OCTAGON Computer store LIMKETKAI MALL in Cagayan de Oro City last November ... the store has a lot people and the sales man are busy at that time so i look around check out the laptops then this fat ugly security guard saw me looking at the laptop and start sales talk me to buying one. My budget is only 20 thousand pesos so i asked him if there is a cheaper laptop maybe a price of 20 thousand or below but he insulted me and giving me a bad attitude saying " Maam sa surplus ka dapat pumunta mga bago ang mga tinda namin dito. doon ka dapat pumunta sa american surplus sa labas ng mall. so walk out and being insulted by a security guard i cant forget his tag name in his uniform SG NAPULI i will never go near this store again. He is not doing hes duty guarding the store instead he acts like a sales man not only that hes rude person i dont know why they hired this kind of person.
A  18th of Feb, 2009 by    +1 Votes
Bad customer service - Octagon Limketkai cagayan de oro
N  18th of Feb, 2009 by    +1 Votes
Hey Octagon Main Office, you better check the people assigned in your Limketkai CDO Octagon. Needs improvement regarding customer service. A big zero% customer service!!!
N  22nd of Feb, 2009 by    0 Votes
hello.. i just want to inquire my laptop LCD was broken...i plan to relace it.. but i don't know where to go...my laptops model is Compaq Presario C700...can you give me some advice wat to do and wer to go. i'm from cagayn de oro...please...i bdly needed your expert advise...:(
A  1st of Mar, 2009 by    +1 Votes
not all but that chip big fat technician does not know the history of video card, i came there last jan. since octagon is a new name they came from culombia b4 but the owner expand then made octagon ... while the i am talking to the sale lady about "do u have an video card PCI or AGP because i have to replace my old computers video card" at that time the big fat techician is some wat repairing the laptop of the other costumer just talking aloud that PCI and AGP is not the same, whitout looking at me or maby excuse may do ... his rigth PCI is not the same with AGP but ... he did not know that i am a technician to " b4 the video card are PCI then after it became AGP then this time PCI-E, , , , ...i am looking for PCI or AGP video card, i am not that stupid puting PCI to AGP slot ... i really hate that big fat summing good technician who dont have MANNERS and like u said then cant not repair or even tell where is the damange of your motherbord and they sent it to manila what a joke
N  17th of Mar, 2009 by    0 Votes
If you want Quality PC Gaming Rigs. Try Linson's Shop. Simply the best Gaming Shop in Cagayan de oro,

- Linson Chan -
Km3 National highway Kauswagan
Infront of shell NHA
09198774095 / 08822-735575

D  16th of Apr, 2009 by    0 Votes
octagon is sucks a 1 year warranty they makes it 5 months and the servicing is no good...and octagon estabishment is over pricing.

people i don't recommend you in octagon establishment...

octagon in iligan all their technician is luck of skill maybe their technician is not certified...
D  16th of Apr, 2009 by    0 Votes
it is the same in Octagon in Iligan, all the staff dont know how to accomodate and please their customer and all the technician are luck of skill, imagine people a 3 years warranty in 1 unit they make it only 5 months what a pain in the ###...

there is one thing i can tell you base on my experience in Octagon Iligan.
i have bought an Edifier speaker the warranty is only 5 months then when i used it it looks like the speaker is grounding so ive returned to them immediately. my concern is why they dont replace my speaker a new one they replaced it used speaker grrrrrrrrrrrrr... it's a pain in the ### peole i dont recommend this Establishment...

in Iligan I recommend Wizmaster Computer sales and services all their units and accesories is one year Warranty...;

Octagon is sucks...
D  16th of Apr, 2009 by    0 Votes
IM agree with you big fff, im a technician too... the technician in octagon must undergo on assessment on National Certificate level II of Computer hardware servicing. it look's like they dont know every thing...i have a frend, he brought his pc their in octagon Iligan to troubleshoot his pc now the technician test the pc the error is boot failure... the technician immediately told my frend that the problem is the hard disk and must be replaced a new one hahahahahahaha what a business hahahaha then my frend refused to the decision of octagon and he brought the pc to me then i examined now i found out that the main problem is only corrupt partition and not the hardisk... what a pain in the ### all the octagon technician you must be shame on your doing...
N  17th of Apr, 2009 by    0 Votes
Yep Octagon really sucks I asked if they have an available Quad Core Processor and they said that "There's still no available Quad Core Processor in Cagayan de Oro" even though I already inquired on other Computer shops and thery did have Quad Cores..

Oh LinsonChan is here I recommend LinsonChans Computers hehe.. I'm saving to buy that gaming set from him. :D
N  9th of Jun, 2009 by    0 Votes
sunogin nyo octagon! go! . . .
N  11th of Jun, 2009 by    0 Votes

By the way...
guys f u have AGP card 256mb or 512mb just txt me!
09265247184..need it badly!
N  15th of Jul, 2009 by    0 Votes
ive read every comment on this site and im shocked as what ive read. i cant believe OCTAGON CDO is this sucks in costumers i think as well as the products they are selling..

well can you guys help me on choosing where to buy and what kind of laptop to buy if i had 40k - 50k budget?

Thanks for help
A  18th of Jul, 2009 by    0 Votes
@ above post: if possible, don't buy a laptop. A desktop computer worth 50k is on hella pc already. Anyway, why laptop? If you wanna buy a laptop just for portability, for typing, browsing, playing short games, or do any light tasks, buy an iPod touch/iPhone instead, just
like me.

@ topic: I don't know about the Octagon here in Iligan city 'cause I haven't tried buying there, but those above comments sure makes me convinced that Octagon sux big time.
A  24th of Jul, 2009 by    0 Votes
Sue the ### in Octagon...

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