[Resolved] Nutrisystem / nutrisystem does not let customer close account online
I received my first nutri system shipment on time and I ate nutrisystem food for 15-18 days but did not see any difference in weight-lose. I was very much much disappointed with the quality of nutrisystem food, I never felt like eating food. So I decided to cancel the nutrisystem and checked online portal to stop the shipping or delete account. Interestingly - nutrisystem does not allow customers to cancel/delete account of further shipments online. I delayed my second shipment for one-two months, however forgot to call nutrisystem customer care and close the account.
I noticed $229.99 on my credit card statement 3-4 weeks back, that's when I noticed that the auto-shipment is active and nutrisystem sent the second shipment, I checked my nutrisystem account portal to cancel order, but again no such option is available online. So I contacted customer care and requested for return/cancel my order. I was asked to reject fedex shipment and ask fedex to return back the shipment for refund also to avoid any shipping fees. So I did the same and shipment was returned.
Now I find $142.50 restored back to my credit card on 7/20, where is remaining $87.49? I contacted nutrisystem customer care, and agent had no interests in helping me, instead kept on explaining me this fee is based on a previous discount! What??
I do not find a reason why I should give nutrisystem $87.49 for nothing!,
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
NutriSystem Customer Care's Response, Sep 01, 2016
Thank you for writing a review about your experience with Nutrisystem. We are sorry to hear it was not a good one. We would like to contact you regarding your experience and look into this for you. Would you be willing to write us at [protected]@nutrisystem.com with your email address on file? We look forward to hearing from you.
The Nutrisystem Consumer Experience Team
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