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Norwegian Cruse Lines / Lost and Found Dept

1 GA, United States Review updated:

Lost and found issues, My daughter left behind a stuffed cat which she has had for a number of years.
I called the lost and found number as soon as it opened the Monday after the cruse. I was told they would check with the ship and get back with me. Well a month later and 4 phone calls nothing! On the 5 call the person I spoke with said she would e-mail the ship and check on the item. I then spoke to a supervisor to complain that after 5 calls and nothing was happening, her response was did I not understand the rep would e-mail the ship! I then asked why it took 5 calls? Did not get a answer. I then tracked down a number for Roxanne Barr. Here is what I got from her:
1. Item was not found.
2. It was my daughters fault.
3. Sometimes things don't get turn in.
( this was left in the room )
4. She was sure the cleaning crew did there job.
5. Maybe another passenger took it.
( how could they get to the room before it was cleaned )
6. I was lucky most cruse lines do not offer this service.

I would have been better served if they just would have said up front the stuffed cat is gone.

I will never ever recommend Norwegian Cruse Lines to anybody.

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Comments

  • Ri
      12th of May, 2008
    0 Votes

    Lost and found issues, My daughter left behind a stuffed cat which she has had for a number of years.
    I called the lost and found number as soon as it opened the Monday after the cruse. I was told they would check with the ship and get back with me. Well a month later and 4 phone calls nothing! On the 5 call the person I spoke with said she would e-mail the ship and check on the item. I then spoke to a supervisor to complain that after 5 calls and nothing was happening, her response was did I not understand the rep would e-mail the ship! I then asked why it took 5 calls? Did not get a answer. I then tracked down a number for Roxanne Barr. Here is what I got from her:
    1. Item was not found.
    2. It was my daughters fault.
    3. Sometimes things don't get turn in.
    ( this was left in the room )
    4. She was sure the cleaning crew did there job.
    5. Maybe another passenger took it.
    ( how could they get to the room before it was cleaned )
    6. I was lucky most cruse lines do not offer this service.

    I would have been better served if they just would have said up front the stuffed cat is gone.

    I will never ever recommend Norwegian Cruse Lines to anybody.

  • La
      28th of Dec, 2008
    0 Votes

    Another chronic complainer. Holding an entire company responsible for a stuffed toy. Why would anyone, unless suffering from a neurotic sense of guilt, waste time trying to get a company to pay for a stuffed cat? There's little doubt in my mind that the employee got fed up with psycho-mom, and finally had to distinctly spell out the reality of this situation, much to the complainer's dissatisfaction. The poor NCL employee.

    Let's break this down:

    1. Item was not found. -- Well that seems to make sense. Of course, we're 'positive' that it was left in the room. Odd that anyone with such exacting memories about a lost item would have forgotten it in the first place.
    2. It was my daughters fault. -- Let's see, by process of elimination, you're blaming the ship, the crew, the captain, the lady on the phone, etc. Everyone, but the child who left it behind. Odd how that worked out.
    3. Sometimes things don't get turn in. -- Sometimes they don't. Gosh, that implies that it was a) there in the first place, and b) some dishonest cleaner swiped it. I'm sure a crew member, laughing maniacally, has taken the stuffed cat, sent it to Asia, and is exploiting it pornographically online.

    ( this was left in the room ) - Again, how do you know?
    4. She was sure the cleaning crew did there job. -- I'm sure they did too. Did you expect the cleaning crew to find the stuffed cat, feed it, wash it, and put it on a flight back to Ohio, first class?
    5. Maybe another passenger took it. - That's possible too. They're probably exploiting poor Fuzzy online as well.
    ( how could they get to the room before it was cleaned )
    6. I was lucky most cruse lines do not offer this service. - You're lucky you weren't thrown off the ship for chronically complaining.

    Probably best if you went with a different cruise lines; maybe one that keeps a therapist onboard.

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