[Resolved] NonstopDelivery — Delayed delivery/no follow through on phone call
Order placed on January 26th with Purchasing Power. I was told on January 31st by NSD online chat operator that my package was at terminal about 1 ½ hours from where I live and that I would get a call the next day to schedule delivery time, didn’t hear from them. On February 1st I contacted NSD online chat operator and was then told I would receive a call on February 2nd, and guess what? I didn't hear anything. My package is sitting at a terminal 40 minutes from where I live and now I'm being told that I will be contacted at the latest by 2/6. Yeah, right!! I am not happy, and this service is unacceptable to say the least. Purchasing Power knows that Non Stop Delivery is unbelievably unreliable but they continue to use them exclusively for freight shipments.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
NonStopDelivery [NSD] Customer Care's Response, May 28, 2019
Thanks for the complaint.
Many of our drivers handle very large items for very remote areas. Sometimes if it a very long distance they will attempt to make a route and deliver multiple items at once. I do apologize for any inconvenience this caused but it never should take more than a week to build the route.
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