Nokia N72 / problems with n72 mobile
I am the chairman of scc group of institutions. I have purchased nokia n72 handset item code-[protected] from agrawal watch co. Sagar on 04/10/06. It was having a problem i. E. Voice did not sound so clear but I have ignored. After some time its display screen had disappeared frequently. When this problem increased I put it up in nokia care center (Hcl infinet ltd) , gtb complex, near central bank, new market, bhopal [protected]) on 04-05 may 2007. My jobsheet no was [protected].
This center ensured me to replace the mobile after 4-5 days but after even going 10 times to center they didn’t give any attention towards my problem. At last after 1-1/2 month I got so-called new mobile in replacement on 21/06/07. Its item code no is-[protected],
Product code-0531541 and warranty ref no. Apainy079481787. But its cover (Dummy) was old. Because according to them cover was not under warranty. Even then I didn’t complain but when I put my sim (Bsnl and smart) it didn’t work and showed network failure. Again I put in the same center on 03/07/07 under jobsheet no-[protected]. They told to return it on 06/07/07. But I couldn’t get it till today even after calling so many times. Always answer is same i. E. Mobile is under repairing.
Now after bearing loss of 2-3 months of business I have lots of mental tension and I don't want this old mobile again because company has given me 1 year warranty but my mobile is under repairing from 3 months so this warranty period has expired.
If they have promised me to give new mobile in replacement why they have given me that old one?
Now I want a new handset with extended warranty and compensation of my business loss immediately. I want my precious time, money and peace back.
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