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Nokia N-70m / problem on handset

1 India

Dear Mr. Goswami,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of Nokia N70 Music Edition. We sincerely regret the inconvenience caused. We request you to contact the Nokia Care Centre in order to substantiate the delivery of your phone. However, if you face any concern, we request you to contact the Care line from the Nokia Care Centre. Our executives would assist you in best possible manner.



To contact the Nokia Care Helpline from a BSNL/MTNL landline phone, we suggest you to kindly prefix the Bangalore STD code (080) to [protected]. If you are dialling from your mobile phone, we suggest you to kindly prefix the STD code of the city from which you are calling to [protected]. Please note local call charges would apply.



For further enquiries, please feel free to contact our Technical Support Executives at [protected] between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Biplav Sarangi
Nokia Care

-------Original Message--------
From: "ext ARUN GOSWAMI"
To:
CC:
Sent: Monday, March 24, 2008 12:30:10 PM
Subject: Re: Nokia - Arun Goswami - N70 Music Edition Service Status


Dear Namrata Maurya
Nokia Care,
I am really fade-up with this type of service what you are giving to your customer. As i have mentioned in my earlier mail that the target delivery date for my handset was 18-03-08, on 19th i called up your service centre (A M Mobile) and on enquiry it was told to me that, the set has been returned back from the Headoffice after proper rectification and it has been kept under observation. On 20-03-08, i went to service centre to collect the set. There after sitting for about half an hour one of your engineer came to me with the set along with a printed copy circulated from your side in which it is written that NOKIA is still trying to solve this particular problem (i.e. the problems in my set). He told me that the software needed for this rectification will be available to them within 2-3 days and also after rectification the button of music player will be become inactive. Anyway he advised me to come back after 2-3 hours, but after 1 hour that person called me on my mobile and told me not to come on that day. Anyway today is 24-03-08 and i am waiting for their call to collet the set.
I have really done a great mistake by purchasing a NOKIA set and for this suffering is going on.And also i never expect such type of customer service from a company named NOKIA. I request you please look into this case and take necessary steps to replace my set immediately.
Regards,
Arun Goswami
Tel - [protected]
<support.services@nokia.com> wrote:
Dear Mr. Goswami,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service status of Nokia N70 Music Edition. We regret the inconvenience caused. We would like to inform you that when a phone is submitted for service provision, it goes through several levels of assessment to identify the exact concern. This process equips our technicians to provide you a definitive resolution. Hence, the delay may be attributed to the comprehensive assessment carried out on your phone. We wish to thank you for your patience and know that you will understand the necessity for this delay.


Further, we would like to inform you that your case has been forwarded to our Head Office and we are coordinating with the department for an update on your case. Please be assured once we receive a subsequent update regarding your case an executive from the relevant department will contact you at the earliest and update you further on the case.


We solicit your patience and co-operation in this regard.

For further enquiries, please feel free to contact our Technical Support Executives at [protected] between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Namrata Maurya
Nokia Care

-------Original Message--------
From: "ext ARUN GOSWAMI"
To:
CC:
Sent: Wednesday, March 19, 2008 1:02:37 PM
Subject: Re: Nokia - Arun Goswami - N70 Music Edition Service Provision


Hi,
Your mail is nothing but again reassuring me in this regard and request for my patience for 24/48 and then 72 hours and this process will go on. Based on my mail you should have give specific information, otherwise sending a mail without giving any status in respect of my mobile set is baseless.
Regards,
Arun Goswami.


On 19/03/2008, NokiaCare <support.services@nokia.com> wrote:
Dear Mr. Goswami,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of your N70 Music Edition. We understand your concern over the delay in communicating the update to you and regret the inconvenience caused. We also note your experience with the Nokia care centre.

Your case is forwarded to our Head Office and is being coordinated for service completion. Please be assured that one of our executives from the relevant department will contact you within the next 48 hours(except Saturday and Sunday) in order to provide you an update regarding the service provision of your phone.

For further enquiries, please feel free to contact our Technical Support Executives at [protected] between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Sophia S
Nokia Care

-------Original Message--------
From: "ext ARUN GOSWAMI"
To:
CC:
Sent: Tuesday, March 18, 2008 11:44:47 AM
Subject: Re: Nokia - Arun Goswami - N70 Music Edition Service Provision


Dear Suchitra Sethia,
Thank you for your mail. But till date no body from your side has contacted me in this regard. Also in the Job Sheet given by Nokia Care Center, it is written that the target date of delivery of my mobile is 18-03-07, also ther is no response.
Please help.
Regards,
Arun Goswami.



On 14/03/2008, NokiaCare <support.services@nokia.com> wrote:
Dear Mr. Goswami,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of Nokia N70 Music Edition. We regret that you have been put through this inconvenience due to the service provision of your mobile phone.


We acknowledge having received your e-mail and have recorded the same for future course of action. We wish to state that the matter will be given our prompt attention. We will coordinate with our Head Office to do the necessary fact findings and revert to you. Please be assured that our Service team will contact you within the next 24 hours (except Saturday and Sunday) from receipt of this e-mail.


We seek your patience and further solicit your cooperation.


For further enquiries, please feel free to contact our Technical Support Executives at [protected] between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Suchitra Sethia
Nokia Care

-------Original Message--------

From: "ext ARUN GOSWAMI"
To:
CC:
Sent: Thursday, March 13, 2008 1:26:29 PM
Subject: Re: Nokia - Arun Goswami - N70 Music Edition Post Service Quality



Dear Shabina,
Thank you for your response. For your kind information, i had submitted my mobile handset to the NOKIA Service Centre on 12-03-08. The other necessary details are given below for your ready reference :-
(1) Name of the NOKIA Care Centre : - AM MOBILE TELECOM PVT. LTD., P-17, Mission Row Ext., Bentick Street, Kolkata - 700013.
(2) Latest Job Sheet No :- [protected]/080312/41, Date of Submission :- 12-03-08.
(3) Previous Job Sheet No - [protected]/080222/3, date - 22-02-08, J S No - [protected]/080226/9, date - 25-02-08.
(4) Contact No - [protected], 033-[protected].
Now my request is please do the needful at the earliest.
Regards,
Arun Goswami.


On 13/03/2008, NokiaCare <support.services@nokia.com> wrote:
Dear Mr. Goswami,

Thank you for emailing Nokia Care.

This e-mail is in reference to the service provision of Nokia N70 Music Edition. We understand your displeasure over the post service quality of your phone and regret the inconvenience caused. Please note that this incident is not a true reflection of our services. Our endeavour is, and always has been, to provide you with quality service.

Further, as a part of our post service appraisal process, we require your handset to be present at a Nokia Care Centre for us to assist you in the best possible way. Hence, we request you to take your phone to the nearest Nokia Care Centre. Our technicians will assist you in the best possible way.


We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.


For location of a Nokia Care Centre nearest to you, kindly access the following web link:


http://www.nokia.co.in/A4536241


Before submitting your phone at the Nokia Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in "Power ON" condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.


After submitting your mobile phone at the service centre, kindly revert with the below mentioned details:


1. Complete address of the Nokia Care Centre where the handset has been submitted


2. Latest Job sheet number and date of submission of the handset


3. Previous Job Sheet numbers and their respective dates of submission


4. Your alternate contact number


The above mentioned details are vital for us to further assist you. You may also note that in order for our customer care division to look into other desired options apart from the regular service provision of the phone, we would require to study and analyze the present and previous service provision of your mobile phone.


Pursuant to your request for replacement, we would like to inform you that we are presently not in a position to comment on the request. However, please be assured of our best attention in resolving the concern in your phone.


For further enquiries, please feel free to contact our Technical Support Executives at [protected] between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Shabina Yasmin
Nokia Care

-------Original Message--------

From:
To:
CC:
Sent: Wednesday, March 12, 2008 12:54:17 PM
Subject: Ask Nokia - India:: Customer Service



[THREAD ID :2-2W2DNT]



[Salutations:Mr.]
[FirstName:ARUN]
[LastName:GOSWAMI]
[DOB:17.03.1969]
[Gender:M]
[





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ARUN GOSWAMI to NokiaCare
show details 12:24 (5 minutes ago)

Dear Biplav Sarangi,
In continuation of my earlier mail in respect of problem in my Nokia N-70 handset, this is to inform you that the Nokia Care Center (A M Mobile Pvt. Ltd., Kolkata) has installed some software, according to which the problem will be rectified and the music button in my set will become deactivated (as per their version). Actually what happened, the problem is still there and the button is not working.

If you please go throgh my earlier mails, you can understand the sufferings of myself in respect of this handset. I am really fade-up in your service and also the commitments by your service professional at Nokia Care centre.
Now tell me onething very clearly - that in my situation if a particlular handset in it's warranty period continuously giving problem after rectification for four times at you care centre, and the person who has purchased it and facing problem - what canhe/she will do to get rid of that?
Also please don't give me any false assuranec regarding this. If you are really serious to solve this problem, you please respond otherwise just send me a mail stating that you are unable to do anything in this regard.

Regards,

Arun Goswami.


- Show quoted text -
On 25/03/2008, NokiaCare <support.services@nokia.com> wrote:
Dear Mr. Goswami,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of Nokia N70 Music Edition. We sincerely regret the inconvenience caused. We request you to contact the Nokia Care Centre in order to substantiate the delivery of your phone. However, if you face any concern, we request you to contact the Care line from the Nokia Care Centre. Our executives would assist you in best possible manner.



To contact the Nokia Care Helpline from a BSNL/MTNL landline phone, we suggest you to kindly prefix the Bangalore STD code (080) to [protected]. If you are dialling from your mobile phone, we suggest you to kindly prefix the STD code of the city from which you are calling to [protected]. Please note local call charges would apply.



For further enquiries, please feel free to contact our Technical Support Executives at [protected] between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Biplav Sarangi
Nokia Care

-------Original Message--------
From: "ext ARUN GOSWAMI"
To:
CC:
Sent: Monday, March 24, 2008 12:30:10 PM
Subject: Re: Nokia - Arun Goswami - N70 Music Edition Service Status


Dear Namrata Maurya
Nokia Care,
I am really fade-up with this type of service what you are giving to your customer. As i have mentioned in my earlier mail that the target delivery date for my handset was 18-03-08, on 19th i called up your service centre (A M Mobile) and on enquiry it was told to me that, the set has been returned back from the Headoffice after proper rectification and it has been kept under observation. On 20-03-08, i went to service centre to collect the set. There after sitting for about half an hour one of your engineer came to me with the set along with a printed copy circulated from your side in which it is written that NOKIA is still trying to solve this particular problem (i.e. the problems in my set). He told me that the software needed for this rectification will be available to them within 2-3 days and also after rectification the button of music player will be become inactive. Anyway he advised me to come back after 2-3 hours, but after 1 hour that person called me on my mobile and told me not to come on that day. Anyway today is 24-03-08 and i am waiting for their call to collet the set.
I have really done a great mistake by purchasing a NOKIA set and for this suffering is going on.And also i never expect such type of customer service from a company named NOKIA. I request you please look into this case and take necessary steps to replace my set immediately.
Regards,
Arun Goswami
Tel - [protected]
<support.services@nokia.com> wrote:
Dear Mr. Goswami,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service status of Nokia N70 Music Edition. We regret the inconvenience caused. We would like to inform you that when a phone is submitted for service provision, it goes through several levels of assessment to identify the exact concern. This process equips our technicians to provide you a definitive resolution. Hence, the delay may be attributed to the comprehensive assessment carried out on your phone. We wish to thank you for your patience and know that you will understand the necessity for this delay.


Further, we would like to inform you that your case has been forwarded to our Head Office and we are coordinating with the department for an update on your case. Please be assured once we receive a subsequent update regarding your case an executive from the relevant department will contact you at the earliest and update you further on the case.


We solicit your patience and co-operation in this regard.

For further enquiries, please feel free to contact our Technical Support Executives at [protected] between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Namrata Maurya
Nokia Care

-------Original Message--------
From: "ext ARUN GOSWAMI"
To:
CC:
Sent: Wednesday, March 19, 2008 1:02:37 PM
Subject: Re: Nokia - Arun Goswami - N70 Music Edition Service Provision


Hi,
Your mail is nothing but again reassuring me in this regard and request for my patience for 24/48 and then 72 hours and this process will go on. Based on my mail you should have give specific information, otherwise sending a mail without giving any status in respect of my mobile set is baseless.
Regards,
Arun Goswami.


On 19/03/2008, NokiaCare <support.services@nokia.com> wrote:
Dear Mr. Goswami,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of your N70 Music Edition. We understand your concern over the delay in communicating the update to you and regret the inconvenience caused. We also note your experience with the Nokia care centre.

Your case is forwarded to our Head Office and is being coordinated for service completion. Please be assured that one of our executives from the relevant department will contact you within the next 48 hours(except Saturday and Sunday) in order to provide you an update regarding the service provision of your phone.

For further enquiries, please feel free to contact our Technical Support Executives at [protected] between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Sophia S
Nokia Care

-------Original Message--------
From: "ext ARUN GOSWAMI"
To:
CC:
Sent: Tuesday, March 18, 2008 11:44:47 AM
Subject: Re: Nokia - Arun Goswami - N70 Music Edition Service Provision


Dear Suchitra Sethia,
Thank you for your mail. But till date no body from your side has contacted me in this regard. Also in the Job Sheet given by Nokia Care Center, it is written that the target date of delivery of my mobile is 18-03-07, also ther is no response.
Please help.
Regards,
Arun Goswami.



On 14/03/2008, NokiaCare <support.services@nokia.com> wrote:
Dear Mr. Goswami,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of Nokia N70 Music Edition. We regret that you have been put through this inconvenience due to the service provision of your mobile phone.


We acknowledge having received your e-mail and have recorded the same for future course of action. We wish to state that the matter will be given our prompt attention. We will coordinate with our Head Office to do the necessary fact findings and revert to you. Please be assured that our Service team will contact you within the next 24 hours (except Saturday and Sunday) from receipt of this e-mail.


We seek your patience and further solicit your cooperation.


For further enquiries, please feel free to contact our Technical Support Executives at [protected] between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Suchitra Sethia
Nokia Care

-------Original Message--------

From: "ext ARUN GOSWAMI"
To:
CC:
Sent: Thursday, March 13, 2008 1:26:29 PM
Subject: Re: Nokia - Arun Goswami - N70 Music Edition Post Service Quality



Dear Shabina,
Thank you for your response. For your kind information, i had submitted my mobile handset to the NOKIA Service Centre on 12-03-08. The other necessary details are given below for your ready reference :-
(1) Name of the NOKIA Care Centre : - AM MOBILE TELECOM PVT. LTD., P-17, Mission Row Ext., Bentick Street, Kolkata - 700013.
(2) Latest Job Sheet No :- [protected]/080312/41, Date of Submission :- 12-03-08.
(3) Previous Job Sheet No - [protected]/080222/3, date - 22-02-08, J S No - [protected]/080226/9, date - 25-02-08.
(4) Contact No - [protected], 033-[protected].
Now my request is please do the needful at the earliest.
Regards,
Arun Goswami.


On 13/03/2008, NokiaCare <support.services@nokia.com> wrote:
Dear Mr. Goswami,

Thank you for emailing Nokia Care.

This e-mail is in reference to the service provision of Nokia N70 Music Edition. We understand your displeasure over the post service quality of your phone and regret the inconvenience caused. Please note that this incident is not a true reflection of our services. Our endeavour is, and always has been, to provide you with quality service.

Further, as a part of our post service appraisal process, we require your handset to be present at a Nokia Care Centre for us to assist you in the best possible way. Hence, we request you to take your phone to the nearest Nokia Care Centre. Our technicians will assist you in the best possible way.


We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.


For location of a Nokia Care Centre nearest to you, kindly access the following web link:


http://www.nokia.co.in/A4536241


Before submitting your phone at the Nokia Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in "Power ON" condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.


After submitting your mobile phone at the service centre, kindly revert with the below mentioned details:


1. Complete address of the Nokia Care Centre where the handset has been submitted


2. Latest Job sheet number and date of submission of the handset


3. Previous Job Sheet numbers and their respective dates of submission


4. Your alternate contact number


The above mentioned details are vital for us to further assist you. You may also note that in order for our customer care division to look into other desired options apart from the regular service provision of the phone, we would require to study and analyze the present and previous service provision of your mobile phone.


Pursuant to your request for replacement, we would like to inform you that we are presently not in a position to comment on the request. However, please be assured of our best attention in resolving the concern in your phone.


For further enquiries, please feel free to contact our Technical Support Executives at [protected] between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Shabina Yasmin
Nokia Care

-------Original Message--------

From:
To:
CC:
Sent: Wednesday, March 12, 2008 12:54:17 PM
Subject: Ask Nokia - India:: Customer Service



[THREAD ID :2-2W2DNT]



[Salutations:Mr.]
[FirstName:ARUN]
[LastName:GOSWAMI]
[DOB:17.03.1969]
[Gender:M]
[

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