I have bought a NOKIA 7210 as a gift to my little sister since 281008 and after only three days the screen started to go up and down and shaking like hell!! in addition, i found out that the speaker is not properly working so, when I got my self free I went to the same shop which is located in Dubai in Al Ghurair Shopping Mal " APREC MOBILE " on 22/11/08 and the same sales person said to me " well…. This is your fault and you were supposed to deliver the mobile within three days, if you did so, we would have replaced it with a new one " and I informed the guy that you have not informed me in any way and there is nothing mentioned in the booklets….!!!
He said, well…. This is well known in the world! I was like.. no…!! The well known is 30 days (for refund or exchange)
Anyway, he promised to fix it within a max a week and I left home.
A week later, I called the guy and he recognized me because I am from the same nationality I guess… and said: Well I don't have any idea about your phone and I will have to check with the service center & I will call you right away…
He did not call back for 2 days!!
I called back the shop and he said… well… your phone is still in the Service Center because it has a SERIOUS ISSUE >!?>
I said to him, no way.. this is a new mobile and you told me this might be a software issue only.. he said..well..I will call you tom for sure
Of course he did not call me back.
Next day, when he did not call… I called the shop again and a lady picked up and when I identified my self.. she was like… we are calling the Service Center on daily basis!!! And she was really defensive!! and I said to her, May I speak to the guy…. She said.. ok…
When he was on the phone, I said to him, listen up… I am fed up with your false promises and really sick of your liars.. when I am going to get my phone back?!!?! He said…. Please respect me and keep on the respect limits, so I answered him back, well.. if you were respecting you're word I would not be that upset and would not be calling your shop to follow up which is not my job to do!!!
He said.. ok, I will call you tom…of course he did not.
So I started to call the Service Center 800 4402 it self and the worse become, , ,
I have spoken with Shyla, Service Manager of Nokia " Mohammed " Service Manager of Ericson " Ashraf " and as the end I was promised that I will be contacted by the manager Ms. Rana and I never heard a word from those liars. At this stage, I was asking Mohammed & Ashraf for a new mobile because I have faced the worst service ever and I got a broken mobile from their shop, and they said they will raise this issue to the concerned people in Nokia and I never heard anything!!!
So, I called Nokia, and told my story last week and promised to call me back within 2 days, and no one called.
I called Aptc center, and that Shyla said in a very simple way… Madam, your mobile is in the shop since 2 days!!!
To be honest, I never saw my self Mad like that and all the evil in the ward was in me at that moment!! Why they did not call me? Why they are fooling me? Why they are promising with the best and the worst is being giving?!!?!??!?!?!?!!?!
I said clearly in Arabic and English, I want a new mobile and I do not want this to be fixed!!! Is this so difficult to understand?!?!?!?!
So, I called Nokia again last Thursday and I was promised AGAIN with the best service and they begged me to trust them and at the end….. I did not receive a call ..
So, I was provided with the WORST SERVICE EVER BY NOKIA SERVICE CENTER AND APTEC MOBILES MANAGEMENT.
Very Dissapointed Customer