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NJ Star - Ledger / Poor quality product!

1 United States Review updated:

Maybe I am the only one annoyed by this... or maybe the only one having this problem, but the actual quality of the newspaper leaves a lot to be desired. I continually an receiving Star-Ledger newspapers that have folds down much of the page and there can be numerous pages.

I have called their customer service but all that gets me is another paper from the carrier although it is not his problem and he shouldn't catch any grief or expenses for what I believe is a production problem. I called the publisher and talked to his secretary. She told me it was the first time she heard this complaint.

She was concerned and told me she would have someone call me. Someone did call me, and the problem stopped for a few days and that person did follow up once but I was told that... after all, it is paper they were dealing with! Now, that may be but I haven't noticed these folds in any other newspaper I have read, only the Star-Ledger.

The last few days the problem of folds has been very noticeable. Every page in the Sports Section was creased as were many pages in the stories about our governor, etc. True, I can call and get another paper but it can take a few hours to get another copy and I have far better things to do.

Does anybody know how to get the Star-Ledger's attention in order to get this problem fixed once and for all?? I know I can quit the paper, but it is a GREAT paper that spends a lot of money on reporting. It's too bad their production dept. is not able to get their act together.

BTW, the carrier has told me they have always complained about the quality of the product but nobody seems to notice.

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Comments

De
  17th of Sep, 2007
0 Votes

My recent Sunday issue (9/16) was missing several store circulars, yet contained sixteen (16) copies of the CVS Pharmacy circular.

Someone is not doing their job efficiently.

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