Nissan North America / they refuse to perform warranty work
I brought my 2003 350Z to Autoway Nissan complaining of an abnormal noise in the transmission. I was told that the noise is a "normal" noise for the 350Z and will probably get louder with age. I contacted Nissan North America and expressed my dissatisfaction with what I was told and was told that someone would contact me the following day.
Needless to say, Autoway Nissan had my car for 7 days (with no rental) waiting on Nissan North America to inspect and approve repairs. Once contacted (after demanding), Nissan North America stated that since the dealership has said it was a normal noise they would not be able to perform the repair under warranty.
When I questioned the regional representative about why there was no service bulletin on this noise to address the number of concerned consumers he got rude with me. I relayed to him that I have been an ASE Master Technician for 15 years and this noise may indeed be normal for the 350Z but under no circumstances was it a normal noise for a manual transmission.
I have contacted Transmission repair shops, Z car specialist, and enthusiast, and have been told although the transmissions are a little on the noisy side, my experience was NOT normal (sounds like marbles rolling around in the box). Nissan North America has hung up on me 3 times and will now no longer return any of my phone calls.
I now have a 2003 350Z sitting in my driveway with 50, 000 miles on it, originally was under factory warranty and continues to be under Nissan extended warranty that I am embarrassed to drive due to the noises coming from the transmission that is normal.
That is not the only warranty problems I have had:
2007 Nissan Frontier - Refused warranty on cowl panel discoloration citing improperly maintained.
Fix: Replace or paint and properly maintain the exterior of the vehicle. (I have receipts documenting exterior washing at least 1 time a week and full detail 1 time every other month)
This is how Nissan treats the dedicated consumers they serve, be informed.
I currently own:
2006 Altima S - Nissan #10
2003 350Z - Nissan #11
2007 Frontier SE - Nissan #12
I have at one time or another owned nearly every Nissan car and truck offered for sale in the U.S. with very little problems with any and what problems I have had were when they were out of warranty so it didn't matter anyways.
Nissan North America...PISS OFF!
Thanks for treating your devoted buyers with the respect they deserve!
More Nissan North America Complaints & Reviews
- Nissan Murano Transfer Case - problems with transfer case 
- Nissan Motor Acceptance Corportation - car loan customer service 
- Nissan Altima - rear brake problems 
- Nissan Canada - poor customer service 
- Nissan USA - shoddiest customer service I have ever experienced! 
- Nissan Motor Company - recall nhtsa 18v-601
- Nissan Motor Company - front head lights
- Nissan Motor Company - nissan sentra car
- Nissan Motor Company - 2014 nissan altima
- Nissan Motor Company - 2014 versa note