Like others have said - they are the worst company for returns I have ever come across. I have been a loyal customer for years and they suddenly decided that I did not return something in time and will not credit my card as I requested. A 30 day return policy is ludicrous for an internet catalog company - 30 days could easily be the time it takes to receive the package, return it the same day, and then they would probably not really look at it for another month! Do not shop with them if at all possible - definitely not if you think you may have to return something. It's better off to go somewhere else!