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4.4 334 Reviews

Newegg Complaints Summary

132 Resolved
38 Unresolved
Our verdict: You can expect a very good level of service from Newegg. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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6:22 pm EDT
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Newegg newegg denies ram return

I ordered a Dell Ultra Sharp Monitor, U3014 from Newegg.com, and I picked up the next day at its Will Call center. As I was ready to open the box after I went home, I found out that factory seal was already broken, so I call the customer service to complaint about it. After having a kinda long conversation with one of the representatives, they agreed to replace this unit for me via UPS next day shipping. A few days later, I received the replacement unit. However, this time I didn't open it because I had been thinking whether or not to keep this monitor as it's very expensive(I paid 1300+). Two days later, I called the customer service again, and this time I just simply requested a refund for the replacement unit. After they issued RMA and I dropped off this one at its Whittier location, I received an email indicating that the item I returned was not the one they sent out, in other words, the serial number of the monitor I returned for a refund didn't match the one they sent out.
I was in shock because I never bought other U3014 from other retailers or anywhere else. However, they kept saying I switched it and the item didn't belong to them and they refused to give me my money back. I've filed another complaint via BBB against Newegg.

I will not accept this kind of treatment from a company that used to be I'm proud of purchasing from. I'm done with them.
I will do whatever I can to get my money back, and I will take legal action against it because I didn't switch anything, and I just want to return whatever I received.

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Update by Timning
Jul 17, 2013 5:47 pm EDT

If you can't help here, don't bother to make comments. Mind you own business.

Update by Timning
Jul 17, 2013 2:41 pm EDT

Besides the box was opened, there was a big dent in the corner of box too. There was no extra packaging for this monitor, and it's relatively heavy. If you spent 1300 dollars to buy a monitor and the packaging box was damaged, would you rather to have a new one or just keep it?. Personally, I will not settle with it.

Update by Timning
Jul 17, 2013 12:43 pm EDT

First of all, the original unit was a already opened unit. I'm supposed to receive a brand new, factory sealed unit. When I received the second one, I didn't open it because I no longer need it, and I have a right to return it without any fee.

Am I doing wrong?

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4:56 pm EDT
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Newegg refusing my rma / refund

I recently bought some computer parts from Newegg. One of which was an asus motherboard, I have experience with installing and building computers and when I tried to get this motherboard to work, nothing would make it happy. After about 20 hours of troublshooting time invested into the mobo, I requested an RMA For it and sent it back to Newegg. I Just received an email stating that the board was damaged, and They were refusing refund. Now they are mailing the board back to me and I am extremely irritated. Do not buy from this company.

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Noel Diaz
Ocala, US
Feb 24, 2014 3:51 pm EST

Agree with the poor service from Newegg. It is mind boggling how a company will not stand by a product they sell and rather have a disgruntled customer tell the whole world about their bad experience. That is why companies like Walmart are amazing. Good word travels slowly but bad experiences travel like wildfire. I myself received a defective motherboard which had a few of the
pins not aligned correctly. Newegg gives out an RMA takes a month to
send back the mother board, Refuses to rectify the situation and states
that their technicians found "evidence of thermal paste (not, liars)
and that it was damaged do to improper installation(not, more lies).
Good thing they are not in charge of a persons life when facing jail term.Thet state that I need to go through the manufacturer instead of them. Being that most production companies have quality control where some laser does quality check and since the laser is not perfect, they have humans also checking after the laser. We all know that humans are far from being perfect so in turn not only do defects get overlooked by the laser but also by the human. So it is a he said she said scenario and the retailer (newegg) always has the last word. Just like the issues that they had In March 2010, where Newegg sold 300 counterfeit Intel Core i7-920 CPUs. Which was complained about on the website HardOCP,
Due to Newegg denying them to be fake since they (Newegg) is always
right and the consumer is wrong. Seems like the great customer srevice that Newegg use to have has been going downhill since 2009.

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2:21 pm EDT
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Newegg deceptive returns policy

On the newegg.com page you purchase your item from on the Details tab scroll way down it says "Standard Return Policy" or another type of return policy there are 20 different types of return policies. Click the type of return policy for your specific item they don't tell you anywhere that you pay the shipping back to them even for items they sent you that are defective or broken. They tell you all these other things that make it sound like a good deal like "Return for refund within: 30 days" etc. but they don't tell you that you're going to get stuck paying shipping back to them even if they sent you a bad item.

I don't like this newegg policy they are deceptive about it and have it buried on their web site the information is very hard to find you have to look around a lot, on their FAQ Search Results put in "shipping " and scroll more than half down, it says "Does Newegg pay the return shipping cost for defective merchandise?No, Newegg does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to Newegg, we will replace the item and ship the replacement to you at no charge. Newegg will employ every resource it has to ensure that your item is replaced promptly, without hassle."

This is a bad deal for items like computer parts & electronics since if you buy a lot of this kind of thing there are several times you could get a defective product. Best to shop around and use places like Amazon, B&H photo, etc. they cover the shipping back for bad products.

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JeanieQ
Colby, US
Feb 25, 2014 12:41 pm EST
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This is exactly what happened to me. I purchased a laptop that was refurbished. When I received it my son was getting it all set up for me - he does this for a living - but the laptop would not start up again once he set it to restart. we were already finding little things that were not working but tried to make it work in spite of these. I received it on a Monday and returned it the very next day. I was not happy with the return policy which required me to prepay $17 for the RMA label. They received my RMA and refunded only my original laptop purchase amount but none of the shipping costs. I wrote to them on their website right away and have heard nothing from them concerning this issue. I will not buy from them again. Their customer service is lacking in the returns area. I basically did the troubleshooting for their laptop and paid the shipping for it both ways for my efforts.

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Kimberlee A
Dallas, US
Jul 18, 2013 11:44 pm EDT
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I agree that there return policy sucks. I purchased 2 hard drives that were defective and I am having to fight to get my money refunded back to me. I even purchased and paid for the replacement hard drives before they received the defective ones back. I was told more than once that when the hard drives were returned my credit card would be refunded for the full amount. That never happened. I have spent many wasted hours trying to get this resolved. We shall see what happens tomorrow. I told them that if they balance of my credit did not appear on my credit card I was going to dispute both charges (the original charge and the replacement charges) with my credit card company.

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twime
, US
May 12, 2013 7:59 pm EDT

What did you buy so I can look at the specific return policy?

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Newegg rma refuse serial number mismatch

I bought a surround sound system from newegg the system did not work the sound would switch from the front speaker to the back speaker? I callled got an RMA sent the product back they said its not the unit we sold you thats weird because that us what came in the box? It is the unit they sold me there seems to be more the one serial on the unit one on the back from the manufacture and another on the bottom. The bottom serial matches the serial on the box oddly enough new egg is saying its an entirely different serial number then the two Ive. What do they just randomly throw serial numbers on these things I would think the manufactures serial would be what you'd use the serial number they reference does not match that at all? Regardless of all this it is the surround sound system they sold me. Its next to impossible to get anyone to pay attention I've sent pictures and just get the same canned response this is a Newegg error I would prefer to have this resolved through Newegg but given the responses to the problem I believe its highly doubtful anyone from Newegg will truly take the time to check into these irregularities and resolve my problem BUYER BEWARE do not trust NEWEGG..

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Newegg - do not buy anything as a gift from newegg

Do Not buy anything as a GIFT from newegg. Their customer service does not care about you or your situation IF/WHEN something goes wrong. They will not treat you with any respect nor will they do one thing to help you. Buy your Gifts from someone else - newegg does not care about you. My wife purchased from them for me on 11/24/12 as a X-mas gift. Problem...

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Newegg selling defective products

I bought a 2008 “refurbished” Macbook from Newegg.com. It arrived with a dead battery. I complained and they replaced it with another computer with a dead battery. They will not replace the battery and continue to advertiser and sell this product to who ever will buy it. On their website there are numerous complaints of this issue, but they choose not to resolve it and instead only offer a RMA or replacement which arrives defective.

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Newegg the worst customer service on the planet

I used to be a good Newegg customer but stopped doing business with them about a year ago due to my experiences with their customer service. I saw a Laptop that was on sale for Cyber Monday and thought I would give them a chance again. What a mistake. I ordered a laptop and laptop bag and put it on my "Preferred" Newegg credit card so I could get 12 months same as cash. It went through just fine and said I would receive it within 3 days. I checked lat the next day and saw that my order was denied. I called and tried to get hold of customer service. I was hung up on two times with a very nice message telling me to call back later. I then went online to their customer service chat line. After waiting about 15 minutes I get a customer service rep who tells me the problem is that my billing and shipping addresses are different. I just moved, so I thought no big deal. After giving her the correct billing address she comes back and tells me there is still a problem. I asked "What is the problem?" She said she didn't know and I would have to contact the "Preferred" credit card vendor. I called them and they said there was no problem but asked me a bunch of verification questions. They then told me that they would authorize the credit to Newegg but I would have to contact them back to resubmit the order. After going on the Chat line and waiting another half hour they tell me they can resubmit the order but it would take 3-5 business days to process the order. I said "What?" Why so long" They couldn't tell me.
I cancelled the order and will purchase elsewhere. Newegg.com could care less about your business. They apparently have all the business they need in the world and don't need mine or yours. I will never shop with them again. If you think ordering from them is bad, just wait until you have a problem - then the fun will really begin. Consumers beware!

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10:40 am EST
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Newegg they sent the wrong product and returning it was next to impossible

I ordered the 2013 Norton Internet Security from NewEgg. When it arrived the box said it was the 2012 version - NOT 2013. This was useless to me as I already own the 2012 version and it's about to expire. I noticed that NewEgg stuck a fake label on the bottom of the box claiming it was a 2013 version. But the box clearly stated on the front that it was 2012. Perhaps NewEgg thought it could dupe customers into thinking they were buying the 2013 version when, in fact, they were selling them the 2012 version - which is just wrong.
Contacting NewEgg's customer service to return this outdated software was next to impossible: The live "chat" was never available (always said it was "full" no matter when I tried to use it), sending emails got no response, and waiting by phone took close to 45 minutes before a rep finally answered. When I finally reached a rep by phone, she issued me the RMA to return the item, but getting the shipping label (so that I could send back the item for free) was another issue: It's taken mutliple emails and phone calls for me to get a response: At first I was told it had been sent, but it wasn't. Then later, I was told it would take a couple of days to generate the postage label. I'm still waiting for it now.

Clearly, NewEgg is not the company it once was. I used to buy a lot of items from them a few years ago, but now it appears to be a totally different company - one that sends fraudulent items and makes it as difficult as possible for customers to return anything - even when it's NewEgg's error.

Buyer beware. I won't ever buy anything from NewEgg again.

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Newegg big scam site, don't give them you're credit card information

They are a scam. I had my credit card charged for an order I never placed. They were rude and said I made the order. That was a lie. I asked them where it was shipped and they couldn't tell me. They were so rude to both my boyfriend and i. I can see that i'm not the only one that this happened to.

Big scam site, don't give them you're credit card information.

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Newegg very poor customer/technical support

Ordered a Gateway DX4870-UR11P from Newegg.com. I wish I read the reviews about this vendor before buying from them because I will never buy anything from them again. I got my order in two days, however, there was a problem. The pc could not detect the wireless signal. The pc was returned for replacement which I waited for 8 days. The second time, the same problem exists. Waiting time to get a live customer support ranged from 20-42 minutes. Only got to talk to the tech support once when the first problem occurred. Never got hold of a tech guy the second time. Frustrated, called Verizon tech support. They recommended to get an adapter to boost signal. Bought one from Radio Shack for $25. It worked wonderfully! I was saved from returning the pc again to Newegg - only had a choice to return for either a store credit or replacement - Newegg's policy of no return for computers sucks but it explains why because after a poor customer service, no one will definitely want to buy from them again. I will not attempt to buy anything from Newegg, because if there is a problem, you're stuck. Help is a long way if you're lucky to find one. I just hope this computer will last long.

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ewahyde
Apex, US
Jun 03, 2016 8:33 am EDT
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Terrible customer service. I ordered 2 things from them. 1) a CPU heat sink, and 2) a Blu ray drive. The heat sink was missing a small pin in the hold down assembly. Their response was for me to send the entire thing back instead of sending me the part. They said they cant help it if something is missing parts. The blu ray drive that many people in their feedback section stated "comes with software", did not come with software. other web sites also stated that it came with software. Their response was I should have read the description more carefully and maybe the 5+ people who said it came with the software put it under the wrong product. And before newegg gives their stock response of "we apologize, contact us", I contacted you on both occasions and was told to bug off.

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Newegg false advertising and lousy customer service

Newegg is the only retailer of Microsoft Xbox products that registers the products upon receipt, not when they are sold. This short changes consumers of the full 1-year manufacturer warranty that is inferred prior to purchase. If the product sits in stock for awhile prior to selling, the consumer may receive little to no warranty from the manufacturer at all. I purchased a new Xbox and Kinect bundle and am receiving 60% of the manufacturer warranty. XBox hardware is notorious for failur between months 10 and 12, and I have no coverage for that period of time. It took three separate inquiries on my part over a two week span just to receive a r esponse from Newegg on this issue. The response was "sorry, that is the way it is". Customer service is unresponsive and poor. Invest your money elsewhere and save the hassle.

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Newegg lost package apo address

Warning to soldiers and civilians with apo address
If you are a soldier or civilian working overseas for uncle sam and lucky enough to see this before placing an order please consider yourself lucky (I wasnt) and review the following comments and suggestions:

Newegg only offers usps priority mail w/delivery confirmation. That really means tracking may or may not happen (C*p shoot).

They will not offer any other service (Which you would think would be in the best interest of both parties), no insurance (Newegg has some sort of contract agreement I think regarding insurance), no registered mail, no express mail option.

Most apo addressed locations allow for all of the above but you cannot take advantage of any additional services that may better protect your package.

Also warning newegg does not follow the law regarding the customs form requirements. This could cause your package to get hung up in customs maybe even returned to sender.

If your package is lost/stolen, you will be left hanging for at least 6 weeks before you can submit a claim, then you have another 10 days at least to wait before you can get refunded or ask to reship.

Do not ask to reship. I repeat do not ask to reship. Why? Because if they reship then they base your warranty period on the original invoice. So basically though you never got the items the first go your warranty is already out of date!

If you do decide to place an order do not order all on same invoice. I would suggest breaking the order down into max 1, 000.00 really 500 would be better.

(I screwed up and had a 3800.00 dollar order, somebody hit the jackpot and since it had no customs form the only one who knew what was in the box was an employee located at the tenn warehouse, hmmmm, I bet that somebody pulled the jackpot prize from the pallet before it got shrink wrapped and the manifest applied to it, and didnt report that it was removed. That is why it probably showed shipped from usps as the postal worker only scanned the manifest and not each package shrink wrapped on the pallet).

I think the odds of all packages being lost slim. You will only be out 1, 000 or 500 bucks till getting a refund which takes forever to complete.

If you ordered and item and it does not show up in 2 weeks, start filing complaints with the usps inspector general, military postal service etc. None of this will do you any good but hopefully if this is a re-occuring problem maybe with enough compliants they may discover where and who is the cause of the missing packages...

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James Farrell Milby
, US
Dec 25, 2016 4:02 am EST

Agreed. They are ripping Military and DoD civilians off and blaming the military (MPS). I ordered a laptop on Nov 25th, was charged over $37 for shipping (USPS for this would be around $12) plus a "rush processing" fee. It is Christmas and it didn't show up. USPS tracking number provided says the Post Office hasn't even received it yet. I ship packages from the USA regularly with other vendors within 2 weeks and they always have appropriate tracking, even car tires that weigh over 100 lbs. with no issue.

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Newegg double billed

Add me to the list of NewEgg complainers. I bought a laptop for my husband for Father's day and spend almost $500. NewEgg processed it through to my account twice, over 6 minutes apart. No, I did not hit send twice, or I would have 2 laptops now. I have been dealing with their "customer service" deparment who keeps reiterating that I need to be patient and they're sorry, but it can take 2-3 or more days to resolve the issue. Meanwhile, the money sits in the pending area of my checking account waiting for someone from their accounting department to "take a look at it". I'm sure if it was their money, the process would be a LOT quicker.

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Newegg one more newegg refuses return stating serial number does not match their record

Warning:

Do not order anything from newegg.

I ordered lenovo thinkpad 43n3423 500gb 7200 rpm 16mb cache 2.5"sata 3.0gb/s internal notebook hard drive.

Few days later, I received a toshiba internal notebook hard drive with a receipt (Printed the lenovo product that I ordered).

I thought toshiba might manufacture some accessories for lenovo.

I returned the toshiba product with the reason"the size does not apply to my notebook."

A week later, newegg informed me as below:


Your rma (Rma number: [protected]) return was received and sent to our inspections department for closer examination.

Unfortunately, the item (S) you requsted for rma was not what we received.
This rma was issued fpr item [protected] nbhd 500g lenovo
Serial number 1s43n3423pbwmm86.
We received simalar item but with
Serial number 32f4p0xhtqk4, newegg has not history of this item belonging to newegg. This item will not be accepted and will be returned.

For further assistance, we recommend contacting the manufacturer directly to see if they can offer repair or replacement of the item (S) under manufacturer warranty. Please use the following link to find the contact info for any manufacturer whose items we carry: contact manufacturer.

We greatly apologize for any inconvenience this may have caused, and thank you for your patience and understanding. The item (S) are currently being shipped back to you and should arrive in approximately 5 - 10 business days.



I never have toshiba products in my apartment.

I have not ordered any accessories for my notebook for more than one year.

I packed this toshiba something into its original package right after I unpacked it, and returned it to newegg.

So, if I really follow newegg's instruction, would toshiba accept this wrong item and send me a lenovo?

I did not take pictures of the packed-with-newegg-receipt item.
Well, they can still deny it.

Since the proof of mistake is held in newegg, they can conduct whatever process they want.

Do not buy from newegg or you would probably get non-newegg something and lose your money.

I will not accept this toshiba something that they ship back to me until they tell me where it came from.

There are more negative reviews online. I sincerely hope mr. Fred chang not to dishonor our mother country.

After several communications, newegg still replies that non-newegg toshiba something, not my refund, is coming to me.

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Update by oitension
Aug 15, 2012 6:09 pm EDT

Recently I checked the consumer forums in China. The Chinese people are going through the same problems as people in the U.S.A. I read lots of complains about Newegg in China. Although China still desires Taiwan, I, as a Taiwan person, feel sorry for Chinese people.

Update by oitension
Jun 01, 2012 2:18 pm EDT

I already did it. Thank you, though. I am waiting for my money back.

Update by oitension
May 31, 2012 5:16 am EDT

Then Newegg has sent me different e-mails:
The first one is, Newegg is going to let me return the item.
And then, Newegg is going to refund me.
The latest one is, Newegg has verified that Toshiba something belongs me Newegg. However, Newegg will try to send me a replacement (Lenovo) first. If there is no stock, Newegg would refund me. So, Newegg still neglects my choice from my very first return request: refund.
So, what is Newegg going to do? Anyone? Anyone?
I am not sure how serious Newegg's disease is.
I just want my e-mail box simple and clean.

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markpontius
Orrville, US
Aug 15, 2012 3:58 pm EDT
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I have ordered from them for years and recently i recieved a cpu that looked like it had been through ww3 and two bad motherboards one to replace the first bad one was bad too lol and they refuse to replace them or refund my money they state it was user damage hmm thats funny i took video of the unboxing according to them i somehow damaged the products befor i ever opened or recieved them? they were trashed out of the box guess i am just that good

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Newegg market place

Really bad customer service. I purchased an item from their market place (Third party seller) incorrect item was sent. I called newegg and they said just refuse the packages and once the shipper get the item back I will be issued a refund. Well I did that and 10 days after shipper received the item back still no refund. So I called newegg back and they said just file a paypal dispute then to receive refund. I did and promptly got a refund. But now month later I find out they have suspended my account because of the dispute and will not release my account until I revers the dispute. You can't revers a dispute once closed. So newegg will never let me buy from them again.

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Newegg newegg needs to take a look at their return policy

I spent close to $2, 000 with your company to build a system for a client...
Never worked...many errors. After much troubleshooting, determined it was a bad
stick of RAM (computer memory). Three of the contacts were damaged.
I opened an RMA and specifically mentioned the damage to the rep on the phone.
Was told it would be no problem. I sent back the memory and they denied the RMA. I was informed that
they do not accept damaged RAM...It arrived damaged! They are sending me back the damaged items and have told me to take it up with the manufacturer.
I've been working in IT for 20 years and have built many systems so I am no amateur. I am a qualified IT professional and I have numerous certifications. Obviously, I take every precaution when dealing with sensitive computer
components so it was NOT damaged by me.
I ended up purchasing more memory in the meantime to make client happy but now
I'm out $ because NewEgg will not honor the sale they made to me.
I am not a bad person and I am not running some type of scam to get something
for nothing. I am an honest customer who feels like I am in a definite catch-22
situation. The memory that I received from this company was damaged (defective)
and I would just like to get it replaced.
I called their customer service and got the run around. I was told by the rep who I spoke with that the RMA rep denied that I had disclosed the damage to her. I spoke with a supervisor and got nowhere. After I told the supervisor that I would never use purchase anything ever again from NewEgg, I was offered a $20 gift card for use towards my next purchase (?). Did she even listen to me?
I wish I would have checked out this site before I ever darkened the doors of newegg.com. Definitely seems like shady dealings. Isn't the purpose of an RMA to replace damaged items?
I've posted negative tweets and commented on their facebook page. I got a reply asking for more info but haven't heard anything back.
In the meantime, I've lodged complaints with the Better Business Bureau and the Federal Trade Commission.
I would not recommend this company to my enemies let alone friends.

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Update by Lagunaduo
May 09, 2012 11:18 am EDT

UPDATE: After posting on newegg.com's facebook page, I was contacted by a representative from the company. His title is Public Image Professional.
I wrote an email to him explaining my predicament in greater detail. He stated that he reviewed the account and "it was notated that the item was already defective when you received it". He decided to make an exception to their policy in my case and they approved the RMA. Replacement product has been ordered and is on the way.
I am satisfied with the outcome but still unsatisfied with their policy of automatically denying any claim of damage on RMA's.
As I've been told, this is the policy of many of the online retailers. I think I'll just stick to brick and mortar vendors, like Fry's Electronics (who have their own set of issues, I know)... but at least you can inspect the product somewhat before you get to the checkstand.
Thanks again for the feedback.

Update by Lagunaduo
May 08, 2012 11:57 am EDT

Thank you for your response.
You are not the only one who has had an opinion on HOW the memory was damaged.
My issue is not that I received damaged memory or how it was damaged. Being a qualified IT professional, I understand that these things happen.
My issue is the time and hassle that I am experiencing from NewEgg as I specifically informed the representative of the damage when opening the RMA and was still told to return the product to NewEgg, apparently against their own policy. Once they received it, they then deny it. I was forthcoming with the damage in the beginning and had the initial rep informed me that there would be an issue, I would have gone the manufacturer RMA route and would probably have a replacement by now.
It is nearing 2 weeks since the initial call and I still do not have either new nor defective RAM in my hands.
You can understand my frustration, I'm sure. Thanks again for your comment, though. It is nice to hear others' opinions of my predicament.

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Newegg - if you get cheated in newegg marketplace, newegg won't help

Newegg-proper is still OK, but ... Major problems with the Newegg Marketplace. If you get cheated in Newegg Marketplace, Newegg won't help. You're on your own. Newegg is not Amazon! Quoting their policies they told me: "The product was sold and shipped directly by the seller. Newegg is simply a platform." So now they're just a "platform" to send product...

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Newegg rebate not accepted

I purchased 2 Corsair 2x8gb mac memory ram kits while it was on sale with rebate. After I purchased the ram and submitted the rebates, Corsair rejected one of the rebates and said to contact Newegg about the problem. After contacting Newegg several times, they told me that they cannot do anything about it and that it was my fault. I currently have both kits of ram and am stuck paying the regular price on one of the kits. I am outraged by the lack of assistance Newegg offered me with the rebate and the severe lack of respect they have shown me throughout this problem. I do not advise people to purchase from new egg especially if there purchase includes rebates.

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Newegg customer service

I purchased 4 MB of RAM in 2 circuits from Newegg. After I installed them my computer would not boot. I shut it off and open up the cabinet and 1 of the circuits was red hot. That one was defective, but the other one works.

I returned the defective circuit to Newegg and asked for a replacement. Newegg refused to send me a replacement. They claimed I damaged the circuit. I did not. Apparently Newegg has a bad reputation when it comes to standing by their products. My next stop is to register a complaint with the Better Business Bureau

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Update by John Pansini
Apr 04, 2012 3:17 pm EDT

SEO: I did nothing, I broke nothing, and I don't appreciate being called a ###. I still think you're a shill for NewEgg. I will lodge a complaint with the BBB, and that's the end of story...

Update by John Pansini
Apr 04, 2012 5:55 am EDT

Anti-SEO: How did you know I removed the stickers? A rhetorical question, because the only way you could know that is that you work for NewEgg and you are familiar with the case. Please tell your corporate bosses I will continue to fight this. It will be better for all concerned that they either refund my money for the bad circuit or replace it.

Update by John Pansini
Apr 04, 2012 5:50 am EDT

The circuit did not work and was hot before I took the sticker off. It was a bad circuit to begin with. And no, I did not understand what that meant. But this I do understand: Newegg's customer service is bad, and I'm still going to file a complaint with the BBB .

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neweggsupersucks
, US
Jan 30, 2009 3:13 pm EST

I ordered an item for my son and paid with my Paypal account. The day after we expected the item to arrive, Newegg sent an e-mail stating that there had been a problem with the Paypal account and they were canceling the order. I checked with Paypal and my bank and there were no account problems. I have used Paypal for over 1000 transactions with no problems. Finally I discovered that it was not Paypal that was the problem but that I was providing a PO box address for shipping. I checked my records and I have always used my PO box address for puchases with Newegg in the past. We have a unique situation where we live that does not allow for street delivery and we explained this to Newegg. They wanted me to change my Paypal shipping address even though they stated "Your order will not be processed if your shipping address does not match your PayPal confirmed address." Most ordering sites will not allow you to enter a PO box number if they don't take them so you know right away to try something else. Newegg waited a WEEK to let us know! Their "customer service" person was extremely RUDE and insulting and unwilling to work with the situation. I asked for a supervisor and was denied. I will not be doing business with Newegg again. It isn't worth the lower price. We ordered the item directly from the manufacturer and it arrived in two days.

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Aelalor
, US
Mar 29, 2012 3:43 pm EDT
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Terrible customer service! Was told product would ship out same day of purchase. Three days later the sale had not even been processed. We spoke to four different reps, all who gave us different information. It was apparent they were BS'ing us.we told them they could ship it out 'next-day/overnight' or cancel the order. They immediately canceled the order. NewEgg was just one big hassle! Don't waste your time!

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Newegg fraud, bait and switch, false advertising

On 3-30-12 NE advertised "combo deal w/Docking Station Keyboard, limited offer" refurbished TF101-B1 Asus Eee Pad Transformer $369; I clicked it and put it in my cart; I received tablet on 4-3-12; the docking station keyboard was missing. I talked to Gabriel in CS on 4-2-11 who lied and said keyboard was "not included" and I would have to order it separately at $119. this was a blatant "bait & switch" trick and false, fraudulent advertising. I bought the tablet because it included a docking station to be used on the desktop; when I clicked back on it online at newegg.com I discovered Newegg had REMOVED the green lettering "combo deal with docking station keyboard limited offer" I would not have bought a REFURBISHED, except that it included the docking station keyboard

after researching on the web I (complaint boards, ripoff, etc.) I discovered that many other consumers had reported similar complaints with newegg about fraud, false advertising, and specifically where Newegg changes the wording on the item after you have purchased it and then blatantly lies -- denying the words were there when you ordered it.

I have been a loyal customer who purchased THOUSANDS of dollars worth of goods over 4-5 years. I am disgusted that Newegg would do such a dishonest thing as deleting words in the description to defraud consumers. Newegg must have been sold to another group or had a major change of management personnel who are dishonest. I will never buy another product from Newegg and will telll everyone about outright fraud. The customer support is useless; they merely argue and argue and insist the item was not included and the words are not there (yeah! because they deleted the words) newegg has gone downhill from a good co. to a total scam...

Resolution Sought: make Newegg perform its duty under the contract; i.e. mail me the docking station keyboard exactly as advertised...
I am going to challenge the amount charged to my credit card.
Date Problem Started: 4/2/2012
Date of Transaction: 3/30/2012
Amount in Dispute: $396.81
Invoice Number: [protected]
Complaint Type: Advertising Issues
Product or Service: computers, computer accessories, etc.

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drevas
, US
Jul 20, 2018 5:54 pm EDT

My Son ordered a Powercolor RX580 8GB Card. Newegg advertised it as a "gaming card" when in fact it was a re-purposed crypto-currency card. All they would do is to offer a store credit which will be offered AFTER they get the card back of course. He got this today, and it was obvious that the Customer Service Rep knew exactly what he was talking about.The Card is now listed at a higher price, but if you try to view it you got an "item removed" page. Update: Went back again, and now it is advertised as a "Cryptocurrency" Card.
We've been buying from Newegg for years, not anymore.

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HilfigerSailingGear
, US
Aug 28, 2017 12:12 am EDT

BAIT AND SWITCH STILL ALIVE AT NEWEGG

I purchased a refurbished Sharp AQUOS HD Series LC-32LE451U 32-inch LED TV - 1366 x 768 - 16:[protected]:1 - 60 Hz - HDMI, USB - Black
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1 x Refurbished: Sharp AQUOS HD Series LC-32LE451U 32-inch LED TV - 1366 x 768 - 16:[protected]:1 - 60 Hz - HDMI,

What i receive is a P.O.S. VIZIO from which it had a Walmart Sticker on it and you would never even know it was from NEWEGG except that I had ordered it online from their and I know my technology, as a 10 year plus customer I find this truly disheartening.. They were hoping that some [censor] bought it and would not know the difference.

I think anyone who has been a victim we need to organize and let the world know what is going on with our technology!

Newegg
Newegg
City of Industry, US
Aug 30, 2017 10:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm sorry to hear about your recent experience with the refurbished units, I would love to look into this further for you. Please send us an email at wecare@newegg.com and we can get started. I look forward to your response!
-Ellia

Newegg Customer Reviews Overview

Newegg is a popular online retailer that specializes in computer hardware and software, electronics, and other tech-related products. With a vast selection of products and competitive prices, Newegg has become a go-to destination for tech enthusiasts and professionals alike.

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Overall, Newegg has received mostly positive reviews from customers, with many praising the company's selection, prices, shipping, and customer service. While there have been some negative reviews regarding shipping delays or defective products, these seem to be the exception rather than the rule. Overall, Newegg is a reliable and reputable online retailer that offers a wide range of tech products at competitive prices.

Newegg In-depth Review

In Summary: Newegg is a well-established online retailer specializing in computer hardware, electronics, and other tech-related products. With a user-friendly website, a wide range of products, competitive pricing, and a reputation for good customer service, Newegg is a go-to destination for tech enthusiasts and professionals alike.

Website Usability and Design: Newegg's website offers a clean and intuitive design, making it easy for users to navigate and find products. The mobile responsiveness ensures a seamless shopping experience across devices. The search functionality is robust, with filters that help users quickly narrow down their options.

Product Range and Selection: Newegg boasts an extensive selection of electronics, with a particular focus on computer components and gaming gear. They are often among the first to stock the latest technology, and they frequently offer exclusive deals and partnerships with leading brands.

Pricing and Value for Money: Prices on Newegg are competitive when compared with other electronics retailers. They offer regular discounts and promotions, and their price match guarantee provides additional peace of mind for price-conscious shoppers.

Customer Service: Newegg's customer service is generally well-regarded, with multiple support channels available. Their return policy is clear and straightforward, and the website features a section for customer feedback and reviews, which seems to reflect genuine customer experiences.

Shipping and Delivery: Newegg offers a variety of shipping options, with costs that are reasonable. Packaging quality is consistently good, protecting items during transit. Delivery is timely, and tracking information is provided to keep customers informed.

Payment Options and Security: A range of payment methods is accepted, including credit cards, PayPal, and Bitcoin. Financing and credit options are available for larger purchases. Newegg takes data protection seriously, with encryption and security measures in place to protect customer information.

User Experience and Reviews: The site features real customer testimonials, and the reviews appear authentic. Newegg seems to respond to negative feedback, indicating a commitment to customer satisfaction.

Loyalty Programs and Benefits: Newegg offers a rewards program that provides points for purchases, which can be redeemed for discounts on future orders. Member-exclusive offers and referral bonuses are also available, adding value for frequent shoppers.

Technical Support and Services: Warranty information is readily available for products sold. Technical assistance is accessible, and Newegg offers various service packages and extended support options for those who need them.

Community Engagement and Social Media Presence: Newegg maintains an active presence on social media platforms, engaging with customers and the tech community. They participate in community initiatives and events, contributing to a positive brand reputation and influence.

Environmental and Social Responsibility: Newegg demonstrates a commitment to environmental responsibility by offering eco-friendly practices, such as a recycling program for electronics. They also engage in corporate social responsibility initiatives, though specific details are less prominent on their website.

Business Transparency and Ethics: The company upholds clear policies and ethics, with transparency in its operations. Conflict resolution and fairness seem to be integral to their business practices, as evidenced by their customer service efforts.

Innovation and Market Presence: Newegg adapts well to market trends and is known for embracing technological advancements. They have received industry awards and recognition, solidifying their presence in the market as an innovative leader.

Overall Satisfaction and Recommendations: Overall, Newegg is a trustworthy and reliable retailer that offers a comprehensive range of products, competitive pricing, and good customer service. While there are occasional cons, such as out-of-stock items or shipping delays, the pros far outweigh them. Newegg comes highly recommended for those in search of tech products and electronics.

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