[Resolved] NewAge SMB — Billing when product is not complete
Buyer Beware! NewAgeSMB will take your money and not provide the product that was originally agreed upon. They will turn around and bill you for items that were never approved. Their Client Service Manager Giovanni Livia is probably the worst CSM I've ever had to deal with. His lack of involvement with the project is 60% of the problem. All he is interested in is collecting money once the contract is signed. DO NOT PAY anything unless you set up milestones first and only then once those milestones are completed to your satisfaction should you pay!!! After spending 10K dollars on a project that was budgeted 12K the website is only 50% completed and they want the balance of the budget paid before doing any further work! Don't get stuck as I did. My suggestion is that you seek other companies and be sure to do thorough reference checks on current and past customers...Don't just talk to the customers they provide.
This is an unfortunate situation because not only do I NOT have a website but the quality of work was poor...lots of bugs! This engagement started in April of 2008 and it is now June of 2009 and there is nothing my customers can use to buy our products...Even when I asked to give me what I already paid for Giovanni insist nothing will be handed over until the balance is paid in full...THEIR IS NO PODUCT so what is the balance for! Seek other companies and stay away from NewAge. I do will contact the New Jersey State Attorney's office and the Better Business Bureau to file a formal complaint
NewAge SMB customer care service did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned.