The complaint has been investigated and
resolved to the customer's satisfactionResolved NewAge SMB — NOT A COMPLAINT
resolved to the customer's satisfaction
I wanted to take a moment to post on this complaint board. I began doing research for my company this year around June of 2012. We were needing a new web team to help manage an online redemption site that had already been launched through another web team, but the customer service was terrible and we were never all on the same page. I began calling all over the place looking for someone to help.
I came across NewAge SMB, and Giovanni Livia's name. I gave him a call and he is a great salesman. I told him what I was looking for, where were at currently, and where we were looking to go in the immediate future with this project. Giovanni listened to all of my requests, and told me that he wanted to have a conference call with his team. We did so and began working from there.
I began researching NewAge SMB online. I stumbled across this complaint board, and will be honest was almost deterred from working with NewAge. However, I am a firm believer in going straight to the source. I brought the information I had found back to Giovanni, and he was able to tell me about the complaints listed on this board along with the background behind them. He even went a step further to give me references; ranging from new to seasoned clients that had used NewAge. I contacted each person both former and present users of NewAge, and they ALL had glowing reviews.
Needless to say, I went with my gut and hired NewAge SMB. It is now Dec of 2012, six months later, and NewAge has far exceeded my expectations. Giovanni calls to check in consistently on my satisfaction level. I also work with Aaron the main contact within the web team. He is also wonderful and is able to help me through IT issues. Our site is up and running faster and more efficiently because of NewAge. My company has also used NewAge for other projects we are working on. I would encourage others who are looking into NewAge SMB to do as I did, and you will not be disappointed.
In order to guarantee that this post is in fact real, please contact Giovanni, and let him know that you read my review on the complaint board he'll be able to point you in my direction. I'd be happy to be used as a reference for NewAge SMB.