I wanted to take a moment to post on this complaint board. I began doing research for my company this year around June of 2012. We were needing a new web team to help manage an online redemption site that had already been launched through another web team, but the customer service was terrible and we were never all on the same page. I began calling all over the place looking for someone to help.
I came across NewAge SMB, and Giovanni Livia's name. I gave him a call and he is a great salesman. I told him what I was looking for, where were at currently, and where we were looking to go in the immediate future with this project. Giovanni listened to all of my requests, and told me that he wanted to have a conference call with his team. We did so and began working from there.
I began researching NewAge SMB online. I stumbled across this complaint board, and will be honest was almost deterred from working with NewAge. However, I am a firm believer in going straight to the source. I brought the information I had found back to Giovanni, and he was able to tell me about the complaints listed on this board along with the background behind them. He even went a step further to give me references; ranging from new to seasoned clients that had used NewAge. I contacted each person both former and present users of NewAge, and they ALL had glowing reviews.
Needless to say, I went with my gut and hired NewAge SMB. It is now Dec of 2012, six months later, and NewAge has far exceeded my expectations. Giovanni calls to check in consistently on my satisfaction level. I also work with Aaron the main contact within the web team. He is also wonderful and is able to help me through IT issues. Our site is up and running faster and more efficiently because of NewAge. My company has also used NewAge for other projects we are working on. I would encourage others who are looking into NewAge SMB to do as I did, and you will not be disappointed.
In order to guarantee that this post is in fact real, please contact Giovanni, and let him know that you read my review on the complaint board he'll be able to point you in my direction. I'd be happy to be used as a reference for NewAge SMB.
“I would say these guys at NewAge SMB were very capable of adding innovation and transforming my ideas and requests into a perfect site. They are very capable of understanding your project and require minimal direction in regards to positioning, graphics, etc. They provide formal documentation and I would use them again. Always keep in mind to have your plans pinned down and ready to go as these guys work fast. I would surely keep NewAge SMB on top of my priority list”
“I can’t help say that NewAge SMB exceeded my expectations and over-delivered. They are fast, they follow direction, offer competitive prices, and frankly this may have been the best experience I've had working with someone on Elance as of yet. They have my highest recommendation.”
NewAge SMB has been working on my project for the last 4 months and I find them extremely professional in terms of quality of work, pricing, meeting turn around time and communication. All the payment schedules were conveniently fixed and I've got no complaints what so ever. I'd surely recommend them to my friends and use their services again. Good luck guys!!!
Buyer Beware! NewAgeSMB will take your money and not provide the product that was originally agreed upon. They will turn around and bill you for items that were never approved...