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National Collectors Mint / overcharged

1 West Haven, CT, United States

I ordered 1 10th anniversary WTC commemorative from NCM, I got that, what I also got was a 120$ over charge for another coin that was not in my package. After calling their "customer service number" [protected] is listed on their website), their CS supervisor told me that the package weighed proper for the order and that I must have dropped/lost the extra coin and didn't notice. How does one not notice dropping a large, heavy collectors coin.
Of course I'm filing complaints with the BBB and the courts, however that is needed with how these people seem to operate. I did inform them of my intent to do so, their response? "We'll be happy to answer any inqury..."


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