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I started working with NACA in July 2009, I am in need of a loan mod. I've done everything required, I've had patience in that they didn't call me the first 3 times, I've had no follow-up to date, I've called faithfully each month, and endured the phone disconnecting, holding for 1+ hours each time and talking to counselors who tell me something different each time. I've referred several people to NACA and don't know of any sucess stories yet. Every counselor that I talk to tells me someting different, its been 5 months and nothing. They tell me to continue to call, that there are lots of people in need of a solution because they have sale dates and I don't. Its very frustrating especially since they keep having workshops and ding more people when they haven't serviced the people already waiting for service. They don't give me a timeline as to how long to wait. They just say that they have people who have had open files for 3 years, that doesn't make sense. I have a legitimate hardship and a decent income if I don't get help soon, I'll be one of those people with a sale date. Can anyone tell me how to get a response out of NACA? Thanks in advance. P.S. [protected]@NACA.com, I hope you read this and respond.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I have been working with NACA since September 2009 and after everything was finally submitted to the lender in March 2010, the lender came back in May and posted the details of the modication that add up to be more than my mortgage payment was to begin with…. and said that my loan is a FNMA loan and cannot be overwritten. Now I have been trying to get a negotiator to call me back and needless to say they have missed 4 appointments. I was supposed to have recieved something from the lender with the new loan info and I have not seen anything in the mail. I tried to make a payment to my lender and they just transferred me to NACA! I am very frustrated and I feel like NACA is not holding up to what they promised. The last customer service person I spoke with about this issue on June 5 told me to re-submit all of my paperwork and we would have to start over!
I was at the Chicago event yesterday. Don't would not waste your time. I was there from 10am until 6pm. computers were down all day. They had the gall to tell us to stay and see a counselor or talk to one on phone. there were 800 people ahead of me who hadn't moved. I for one had enough. They gave out yellow bracletts for if you wanted to come back. It's a sham ! There was no way all of those people were going to talk with there servicers(bank repre) who all leave by 8pm
They treated the adults there like children. telling them to sit down, after 6hrs its kinda hard to do. They could just be honest and tell people its not likely they will receive any real help, its better to talk with your mortage company and that the real goal is to provided finacial couseling. That how they remain a nonprofit and receive money. Its nice that a few people(precious few, ) are help but for the vast majority they don't have a real chance with NACA. They are not equipped, trained and don't have a lot of lenders support. a Lot of lenders like Chase are setting up their own home modification program. After spending hours dreaming that my problems would go away, I got up and got a little sense, I went over to Navy Pier and talk with Chase. I don't know if it will help but at least I'm not waiting for miracle from Naca. I wished I had done my homework on the complaint boards before I went.
Members please send your NACA ID's to wcleves@naca.com in order to be able to help you or place you on the right direction to move forward on getting your MODIFICATION.
I went to naca in charlotte on Dec. 7 2009 for a loan mod. when I left there . I was told that the loan went thouth. and want I have to pay.before it was time for me to make my payment.Ireseed a letter for the same information that I have already gave them.I have gotten forecloser paper and Ifax them in .but know one has called .I NEED HELP so I can stay in my home.
I am NACAAnswers4 and I would like to help resolve your issues with the company. My email address is groseboro@naca.com
Please feel free to email me with your NACA Id so that I can help answer any of your questions and help get you going in the right direction. Naca is a growing company and has made alot of changes and upgrades. Naca apologizes about any of the issues that may have occured. You can also contact [protected]
I am a real estate agent. I have a buyer who entered into a contract in August 2009 and as of January 2010 never made it to the closing table because NACA has arrogant employees who only return calls at their convenience which is about 2 weeks later. They ask for documents and when they are given the documents they ask for additional documents and you WAIT AND WAIT AND WAIT and nothing happens. Then your file expires and they request the buyer to pay for another credit report. I have been in Real Estate for 20 yrs and I have NEVER, EVER experience such gross incompetence like I did while dealing with NACA. I called the headquaters for NACA and guess what NO RETURN CALL...I would love to get a major televesion network involved so they could expose NACA for the cruel treatment that they send people through. millionairemason@yahoo.com
Should you ever come across a client again using NACA, please please give them this info. NACA has caused hundreds, if not thousands, of people economic injustice. Because they're a "charity" they don't have much regulation. However, they're not following their mission and they get away with it because the only agency that does regulate them is not aware of the complaints. Please advise any client that was served injustice by NACA file form f13909 with the IRS. It is a referral form or complaint form against tax-exempt organizations. Check other for the violation and write in NACA acts are contradictory to public policy. They can then write their complaint. The form can be emailed, faxed, or mailed. The IRS needs to know that NACA is a scam.
Hello,
I am NACAAnswers5 and I would like to help resolve your issues with the company. My email address is latoyajones@naca.com
Please feel free to email me with your NACA Id so that I can help answer any of your questions and help get you going in the right direction. Naca is a growing company and has made alot of changes and upgrades. Naca apologizes about any of the issues that may have occured. You can also contact [protected] for further questions.
I also went to NACA in July 2009, and was under the impression after a couple of months I would have the loan restructuring. It is now January 2010 and I am still faxing the same information to the bank every month because the standing request at the NACA website does not change. I've had to disconnect my telephone in November when I could no longer pay the monthly house note, because the bank called everyday at least three times harrassing about paying the $1300 plus. I called NACA several times until the last time I was told I couldn't call anymore and to have a second option-- meaning if I didn't get the loan restructuring. I put in a complaint and received a call from someone who tried to help me, and set up a phone appointment for me with a negotiator, but the day before the appointed time I received a recorded message telling me to send the bank the same stuff I had been sending and to wait 15 to 30 days. So in the meantime I am working on the second option. I have contacted a realestate agent and have been looking at condos which are pretty cheap, but have high maintenance fees that are as much as paying rent for a nice apartment. My credit is bad now, and I don't think I can get an apartment if I need a place to live. So my second option is to buy a cheap condo with retirement money and work as long as I have a job to pay the maintenance fees and living expenses. Then when I am 65 I will draw the widow's social security and have medicare. I'll use that and the rest of my retirement monies ot live in the condo until money runs out. Then I'll have to sell the condo and move into a small subsidized HUD unit for old people. By then I'll hope I'm dead.