Menu
MySurvey Customer Service Phone, Email, Contacts

MySurvey
reviews & complaints

www.mysurvey.com
www.mysurvey.com

Learn how the rating is calculated

1.2 22 Reviews

MySurvey Complaints Summary

1 Resolved
21 Unresolved
Our verdict: If considering services from MySurvey with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for MySurvey has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of MySurvey. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

MySurvey reviews & complaints 22

Sort by:

Newest MySurvey reviews & complaints

ComplaintsBoard
B
10:57 pm EDT

MySurvey keine umfragen

hallo
seit monaten bekomme ich keine umfragen mehr!
ich habe noch viele punkte auf meinem konto
ihr schickt mir nichts mehr
bitte das abklären

Read full review of MySurvey
Hide full review
ComplaintsBoard
P
5:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

MySurvey a apple phone

I took a survey, completed it did what it told me to do. Then recieved a text message saying my phone woulf be delivered Dec 24, 2019, I never recieved the package. Then today 24-2020 recieved another text message telling me to confirm the redelivery attempt mobil package. Giving me a januaryjanuaryzk.site to confirm. But when i click on site, it takes me to another survey to win a amazon gift card.

Read full review of MySurvey
Hide full review
ComplaintsBoard
J
12:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

MySurvey why did you people take over 14000 point from me

June 2018 I had over 14000 p0ints in my account, the next time I tried to logon I could not logon. For days I tried to logon and I still could not logon to my account so open another account with the same email address and same password and it open the account with the same Info. so how could this be, so I am asking you give me my points. which was over 14000 points

Read full review of MySurvey
Hide full review

Is MySurvey legit?

Our verdict: MySurvey's legitimacy, as determined by Complaints Board, strikes a balance between trust and caution. This nuanced position suggests that while MySurvey may operate with some level of legitimacy, users are strongly advised to undertake their own verification processes, reinforcing the call for a cautious but informed interaction.

MySurvey earns 52% level of Trustworthiness

Average Trust Update: MySurvey assessed by Complaints board with 52% credibility. Caution advised for personal and financial details.

Mysurvey.com you are considering visiting, which is associated with MySurvey, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the mysurvey.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • MySurvey protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to MySurvey. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
J
1:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MySurvey ek86738

I am a regular reviewer. I am having trouble completing 10/30/18 the above Beverage survey. I have entered the beverages. I'm to the place where I should add Product Information. Clicking on the link doesn't work. Your information states to contact the Help Center. The link on the Help Center doesn't work and hasn't worked for a long time.

You may contact me at [protected]@gmail.com or [protected].

Thanks,

Janice Manley

P.S. Now when I try to submit this request for help, I get the message that my complaint isn't long enough. WHAT!?

Read full review of MySurvey
Hide full review
ComplaintsBoard
C
6:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

MySurvey my points were not added

Dear Sirs,

On the Date of 10/26/2018, I, Client: [protected]@yahoo.com, filled in a survey from your companya but did not get any reward for it. My points not noted after filling in a survey about car companies..

This is the information I received in my email, before filling in the survey:
Survey number : EK60968
Duration : 25 minutos
Points MySurvey : [protected]|SC80

Please let me know what to do.

Read full review of MySurvey
Hide full review
ComplaintsBoard
R
10:47 pm EDT

MySurvey my survey - b can't login anymore

I have done surveys for years on "My Survey", but about a month or more ago, the site has not allowed me to use my valid email address which is: [protected]@sctv.coop
The reason seems to be the ending of "coop", yet daily I get emails to do more surveys, and they are sent to the aforementioned email address.
I have sent previous complaints through the web page "Help" box at the bottom of the opening page before logging in, and also by reply from your emails to me about a survey to do.
The only answer I have gotten (about twice) was to LOG IN and go to the help box to find my ticket number. That is IMPOSSIBLE as it won't accept my email address.

There are surveys I couldn't complete that I had started, so I have lost those incentive points. (at least one 1000 pts and another 600 pts.) and many I that I can't access as I can't log in.
I already have enough points for a 10 Amazon Gift Card, but can't even redeem that.
My name is Rev. Ronald C. Moss, 572 Methodist Camp Lane, Fort Blackmore, VA [protected], landline [protected]

Read full review of MySurvey
Hide full review
ComplaintsBoard
G
3:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MySurvey password is not getting through my email

The survey came in this morning on my e-mail and I clicked the automatic log in and did not go through. And I type the password and also did not getting through. I e-mailed to my survey and it say error occurred and did not go through. I am only 540 points away to finish my survey for good. It happened today on August 27, 2018. At 4:45 p.m. I did go through the survey on last Thursday on August 23, 2018. I pick up 300 points on Thursday night.

Read full review of MySurvey
Hide full review
ComplaintsBoard
L
2:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MySurvey inactivated account without allowing me to redeem points earned

I have been a member of My Survey for over 5 years and I devote a lot of time to the surveys they offer. I am disabled and the awards from these surveys allow me to redeem them for gift cards that I would not otherwise be able to have. I have had multiple issues over the 5+ years of them not giving me the points that I earned. Recently every survey that I clicked on stated that I already completed them and added the points to my account. I knew that I had not earned those points so I did not redeem them, waiting for My Survey to correct their problem and adjust my account accordingly. Rather than fixing it AND giving me 600 points for a 7 day survey that I took, they merely inactivated my account and banned me from future membership. I never even tried to redeem the points that were awarded when their system was not working and yet they are calling it fraud on my end. I am totally fed up with their tactics. There is no contact phone number and even if they do drop my membership, I still earned enough points to redeem that I should be able to use!

Read full review of MySurvey
View 0 more photos
Hide full review
ComplaintsBoard
B
11:03 am EDT

MySurvey log in

good afternoon i was trying to log on to my account have not used in over a year they say account inactive but dont know where to go from here to doing surveys again can you please help thanks email [protected]@yahoo.com or you can reach me at [protected] just trying to get too my account once again any help would be very apprcaited sincerly john farrell [protected]@yahoo.com

Read full review of MySurvey
Hide full review
ComplaintsBoard
V
8:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MySurvey not able to login to redeem my points

All of a sudden after so many years doing surveys through musurvey.net. au, I am unable to log in as the message I am receiving is "your session has expired, please log in". I have tries so many attempts to contact Lightspeed Panel by phone, however only receive a recording to leave a message which I have and no one has contacted me back. I have tried a number of times to email them to ask why I am unable to log in to redeem my points and and have not yet received any response back. I have alot of points that I want to redeem and at this point in time unable too which I am very unhappy about and frustrated. Can someone please help as I just want to redeem my points.

Read full review of MySurvey
Hide full review
ComplaintsBoard
J
10:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

MySurvey surveys

Every time I complete a survey over 150 points, I'm not credited. The first time, earned 650 points for a 1 hour survey. They wouldn't help because I didn't write down the survey number. This number disappears as soon as it's clicked on. Second, third, and fourth times, I wrote down the survey numbers worth 150, 150, and 400 points, I filed a complaint with the information they require.

Automated response 4 days later claimed it would take 4-6 weeks to figure out! I'm assuming they know most people will forget.

It takes 1200 point to earn $10. They'll give you credit for the small surveys so it takes a long time to earn $10. You will not be qualified for most oft the surveys they suggest after you've spent 15 minutes answering questions.

SCAM

Read full review of MySurvey
Hide full review
ComplaintsBoard
P
7:29 pm EDT

MySurvey online surveys

I have been a member of MySurvey for a couple of months. After doing about 5 hours worth of surveys and earning about $5 worth of points i realised what a waste of time it was. So i decided to quit and lose the miserable $5 i had earned (you can't redeem until you reach a threshold)

I found however that quitting is no so easy.
I had many issues logging in to access my account (session lost errors).
When i finally did manage to login and went to delete account i got more errors (it claimed mandatory fields had not been filled in when in fact they had)

So i attempted to contact them to complain.
I found out this is not so easy. I could not find an email address that worked. It is impossible to contact these crooks.
I am so sick of getting spam emails from "Lauren"
I am sure they planted the bug to stop accounts being deleted.
So annoyed about how much time i have wasted on this. Will never join another survey site.

Read full review of MySurvey
Hide full review
ComplaintsBoard
S
4:57 am EDT

MySurvey don't even try to sign up for them

This is the united kingdom of spam. I subscribed for their news and within a week got tons of emails from them. I tried to cancel my subscription but it's not impossible to do. I have no idea why. Their customer service is awful and they tried to convince me not to unsubscribe. Is it normal?
please take needed actions and fix your system sending emails.

Read full review of MySurvey
Hide full review
ComplaintsBoard
G
2:24 pm EDT

MySurvey no surveys being received

I have not had a new survey invitation in some time now. I have tried to reach out to someone in customer service but have never received a response. After reading comments on this site, I see that I am not the only one having issues. At least I did go ahead and cash out so I didn't lose the majority of my points but I will miss this survey site. I had done quite well on it.

Read full review of MySurvey and 2 comments
Hide full review
2 comments
Add a comment
B
B
baerbeldenzer@gmx.de
Rheinland-Pfalz - Maring-Noviand, DE
Nov 21, 2021 4:19 pm EST

seit monaten bekomme ich keine umfragen mehr
ich habe noch viele punkte auf meinem konto u finde es unverschämt das ihr euch nicht mehr meldet

B
B
baerbeldenzer@gmx.de
Rheinland-Pfalz - Maring-Noviand, DE
Nov 21, 2021 4:18 pm EST

bitte um abklärung da ich noch viele punkte bei euch habe

ComplaintsBoard
C
10:07 am EDT

MySurvey my account is no longer active!

I have been doing their surveys for almost two years now and I was a good user and really spent a lot of time on My Survey! Three days ago when I tried to log into my account I received a message stating that my account was no longer active!
I contacted My Survey support service and they did not reply. Just think about that again, that was a good example showing that these people don't respect their users. I was a long time user and wasted a lot of my time on them and they can't find 5 minutes to even reply! That is not fair and that's not a good way to deal with people. I hope they'll contact me as soon as possible and I'll get back my account, but as for now I am extremely disappointed!

Read full review of MySurvey and 1 comment
Hide full review
1 comment
Add a comment
K
K
Kathy Catalano
, US
Aug 01, 2018 6:30 pm EDT

I have the same issue, however, I have been a member for over 15 years! Someone hacked my account and took out all my money. I was able to contact the Perks place that sends out email saying you cashed in, and they indicated that they put my money back, but now it says my account is inactive! What the heck?

ComplaintsBoard
L
4:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

MySurvey contact does not work

I am having problems contacting MySurvey with the help button. Nothing works; neither the one on top or the bottom one.

I then chose to send an email to [protected]@mysurvey.com
It came back.

Then, I tried to send it to [protected]@reply.mysurvey.com
Again, it came back.

I have problems with surveys either at the end there is a problem, or a document that I was to receive to do a specific survey did not come.

Ever since LightSpeed took over MySurvey has gone from great to horrible.

LightSpeed does this to any survey company that they acquire.

Read full review of MySurvey and 1 comment
Hide full review
1 comment
Add a comment
K
K
Karen Humann
, US
Sep 06, 2018 7:36 am EDT

I am having the same problem right now - I send an email and I am receiving their "form email" to go to the Help Center. I cannot go to the Help Center.

ComplaintsBoard
A
2:55 am EDT

MySurvey my account is no longer active!

I have wasted months on this website and I earned thousands of points. This website seemed quite reputable and I had no issues for months but then suddenly they have deleted my account and I have no idea why they did this! As soon as I reached over 10000 points they blocked me and now I cannot get my money! So basically all these months I just wasted my time and in the end will get absolutely nothing!

Read full review of MySurvey
Hide full review
ComplaintsBoard
N
9:57 am EST

MySurvey I'm very disappointed.

I joined MySurvey long time ago. I have been doing surveys for them for years. Several days ago I received a message from them with a new survey, I wanted to respond, but realized that for no reason my account was suddenly inactive. I tried to contact customer support many times, and they said they could not do anything about it. They said that I can make a new account. But I want my old one, I used it for years! There is absolutely no help from them! That is very strange because this company was always great, they paid in time, customer support was a great help. It is very sad since I had thousands of point saved. I'm very disappointed.

Read full review of MySurvey
Hide full review
ComplaintsBoard
R
8:07 am EST

MySurvey This company doesn't want to pay and says that I have used the diary in wrong way

I downloaded app from My Survey Carol Adams. As it was mentioned in the agreement, I needed to do beverage diary and within 4 weeks all the consumed beverages were recorded and saved in this app. After a month I was promised to get $50 in the form of prepaid card. I didn’t get any response about payment, when I have completed the diary. I have sent many emails, but the rep responded only to one and said that I didn’t understand how to use the diary properly.

Read full review of MySurvey and 2 comments
Hide full review
2 comments
Add a comment
A
A
anneo
, US
Jun 06, 2018 4:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I gave up on Carol Adams about two years ago, when she sent me my 'earned' refund checks (2) and each of them bounced. That's 35 bucks in bank fees for 120 dollars. I wrote and they said they'd send me (or the bank, rather) replacement checks. I told them to not bother, since how could I be sure they wouldn't bounce too.

As to that beverage diary, it was one of the most boring and bug laden surveys I ever took, and after spending an hour on it each day I thought, I don't need this and closed it out.

I had been an enthusiastic NFO customer for maybe 30 years, at a time when your surveys came in the mail and sometimes there was a buck or two in the envelope, and you returned the survey at your leisure. And for years online, (and yes you got to try products at home and rate them) until they changed names (and apparently hands) and the surveys no longer allowed you to finish (and collect your reward), or shut down just before the final tally. "Oh dear, " it would say, "there seems to be a problem'. I'll say.

S
S
swisstemple111
, US
Oct 26, 2017 6:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Recently I have received my account is inactive as surveys I have answered have been as recent as the beginning of October. Her website and The Global Test Market have always had issues with private citizens. Yes, I had redemptions in the account also.

ComplaintsBoard
W
9:45 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MySurvey salary paid

I signed up and thought I could make a few hundred extra dollars a month in my spare time. Well after doing surveys for a couple of weeks the payout credits they give are paltry and cheap. I did a couple of 20 minute long surveys and they only gave me 30 credits which equals 30 cents ! If you calculate your hourly rate based on that you will barely make one dollar an hour. Stay away from this slave labor company! you are warned!

Read full review of MySurvey and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
anneo
, US
Jun 10, 2023 7:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

several years ago Carol Adams was about the best and most reliable survey site online. Gradually the surveys became slower, harder, repetetive, and finally worthless, since no matter what you did, you were cut short or told you could not complete the survey.

The last straw was when I decided to back out of the program, and convert my points (which totaled nearly 200 dollars) to cash. They sent me two checks, and when I went to the bank, the first check bounced, and I was charged for it...sigh...

I never dared cash the other one.

And not long after that the entire survey place shut down.

You would be wise to find another way to make a few bucks, and leave CarolAdams where it lays. Seriously.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact MySurvey customer service

Website

www.mysurvey.com

Most discussed MySurvey complaints

salary paid
1
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with MySurvey?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MySurvey Customer Service. Initial MySurvey complaints should be directed to their team directly. You can find contact details for MySurvey above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about MySurvey. Discuss the issues you have had with MySurvey and work with their customer service team to find a resolution.