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MovieStarPlanet
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1.2 109 Reviews

MovieStarPlanet Complaints Summary

2 Resolved
103 Unresolved
Our verdict: If considering services from MovieStarPlanet with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MovieStarPlanet reviews & complaints 109

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A
8:46 pm EST

MovieStarPlanet my account was hacked

hi this is cute elephantlover and i was hacked by a account thats name is prettyflowergirl06 and she took 4 of my animations and 1 of my clothing and 2 hairs
and i was wondering if u could get it back to me and ban her because i worked really hard to get my stuff and i would greatly appreciate it if u could get it back to me. Please email back if u could get it back to me.

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S
12:49 pm EST

MovieStarPlanet daughter bought coins and her account was hacked

Last night in December 18th by daughter bought vip for 29.99 and someone hacked her account and changed her password so she can't get back on. My older daughter found the person on MSP and asked for the password back and the person said the only way they would do that was if my daughter bought her vip coins. I have screenshotted the conversation. My daughter would love to get her account back and the money she lost cause the other person spent it. Please contact me at([protected] or email [protected]@aol.com
Thanks
Summer Rangel

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Update by Summer Ann Bachert-Rangel
Dec 19, 2018 12:51 pm EST

Last night in December 18th by daughter bought vip for 29.99 and someone hacked her account and changed her password so she can't get back on. My older daughter found the person on MSP and asked for the password back and the person said the only way they would do that was if my daughter bought her vip coins. I have screenshotted the conversation. My daughter would love to get her account back and the money she lost cause the other person spent it.
Thanks
Summer Rangel

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J
6:52 pm EST

MovieStarPlanet account got hacked

My main account got hacked and ive been trying to get it back but they changed the email. Please get it back for me. All my friends were on there and I bought a year of vip and everything. Please help msp ive been trying to figure out the password for ages. The hackers main is smarty3! Please do something asap! Im really sad about this. Ive been upset every since ive lost it. I would love to get it back.

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J
7:12 am EST

MovieStarPlanet locked more than a day

My account got locked for a day and a day passed and its still locked. My account is UnicornFrenchFries75. It said on the warning locked for a day only, but a day passed and its still locked. Please help me. Its on moviestarplant and it won't let me access. It lied to me and its only for a day. I don't like how it lies and i didnt even do anything bad anymore. I want my account back and it lied to me please

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M
10:32 pm EST

MovieStarPlanet usa server chatrooms

its has been months that I have not been able to use the chat rooms on MSP, not even my own room in the many years that I have been playing this game I have never experienced such a thing and all I ask is that I get to go back into all of the chat rooms available to me. This is, not something I'd expect from a site like MSP though I guess I should've considering that after looking up what should be done when this happens I found out that this is not the first time this has happened not to me but to others.

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X
9:11 am EST

MovieStarPlanet account

Dear msp, bsp, ect...

My account got locked, for one day (aka 24 hours). It's been more than 24 hours since the time I got locked out. I got locked out yesterday 9.50pm-10 pm. Does your lock time get reset when you look at it? If you can unlock my account now, it would be great. (I also did not know what to do with the stars on top of this "complaint", so, sorry about that). I hope you cant get my account back (lol). (And no I am not one of those kids who are lying about their account being locked for too long, I promise you I would send photos but It wouldnt let my send them to you).

Please get back to my as soon as possible.

Thank you for reading this and also thank you for your time.

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R
12:41 pm EST

MovieStarPlanet I am complaining about bribery

Hello MovieStarPlanet,
My daughter has been threatened and bribed by user: pinkgirl12beautiful2. She has been bribing her by saying things like my sister works at MovieStarPlanet and can give me your password (spelt paysword). How this arguement started was pinkgirl12beautiful2 asked my daughter for a gift, since my daughter has not many starcoins and is not vip, she said no then the argument carried onto the point that my daughter asked the girl to hack her to see if she was lying. The girl in the end ended up confessing that she was lying. Please lock this user or delete here account, since it has made my daughter very upset.
Yours Sincerely,
Rebecca Gibson

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M
11:39 am EST

MovieStarPlanet account

Hello MovieStarPlanet your game is wonderful and I love it but the sad thing is I've been playing since 2016 and I lost my account due to forgetting my password and I did not ever set up and email or phone number or whatever contact like options you have If you could please give me back my account that would be wonderful I cannot wait to get back to the game starting off when I already had and I don't want to make a new account because I feel like there's no point and I want to get in my account but username if you could please give me back my account that would be wonderful I cannot wait to get back to the game starting off what I already had and I don't wanna make a new account because I feel like there's no point I want to get in my account but the username is: coolgirlforever500

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K
4:41 pm EST

MovieStarPlanet hacked account

Hello my daughter has been crying for days now because her acc has been hacked she has not givin her password out to anyone.can you please try to get it back to her her account is monkeykaydence and call me back at [protected] thank you it would be very much appreciated if you got it back please I beg you he is so sad because of what someone has done to her

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K
11:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more

MovieStarPlanet i've been hacked

Hi, My account (Temmie B3) is currently hacked. I'm 11 years old and I'm very upset to find this out. I have spent my birthday money on VIP, all my friends are on my account and they too are worried. Could you please help me to resolve this issue? Moviestarplanet is my favorite game and my only way of socializing with people as I'm too Ill to go out.

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P
1:41 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

MovieStarPlanet I am complaining about changing my email when my email account is blocked

So, i was on my account carmanrosa23478 and i put the email as [protected]@gmail.com however that email got locked out, so even if i clicked on forgot password and typed in my email it would send it to the email account but i couldn't access it because i couldn't go into that email, so im just asking politely to change the email to [protected]@gmail.com because then i can change the password because few people may know it and i would want to change it, thank you for hearing me out

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F
4:20 pm EST

MovieStarPlanet payment issue

I bought a month vip for my brother, then it went through everything is good, but now like 2 days ago it charged me again for something called CHECKINGCARD Moviestarplanet G Copenhagen thats exactly what it says, and i've never gotten this before with my other Moviestarplanet purchases, and it took off the same amount as the amount of the vip that I purchased, i'm not happy about this.

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A
A
𝖈𝖍𝖑𝖔𝖊
, US
Dec 18, 2018 3:18 pm EST

MSP charged me £45 for things I haven't bought! I emailed them about this and they haven't gotten back to me, however, i was charged for MOVIESTARPLANET GROUP

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E
2:59 am EST
Verified customer This complaint was posted by a verified customer. Learn more

MovieStarPlanet refund

My name is Elizabeth Nyota, I am requesting a refund from MoviesStarPlanet following an incident that happened yesterday at 18:00. There was a transaction of £50 from my bank account by movie StarPlanet Copenhagen DK which has been done without my consent. It has been done by a 11yrs child.
Username: EmeralDiamond Galaxy
Password: Katiemwange0

Please I would like a refund as the child has used the card without my consent and I would like my bank details to be deleted from the account.

My email address is: [protected]@gmail.com

I will appreciate to hearing from you

Regards

Elizabeth Nyota

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L
6:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more

MovieStarPlanet missing my year vip, also my month.

Hello, MSP.

I have been very mad at you for scamming my 80 dollars. I have spent all of my dollars on you, which is very sad I could've spent it on food.

You should give me my year and month of VIP. I was very sad about you doing this..Please give me my month and year VIP.

I would highly appreciate that.

-Lara

MSP user: unconcetrated

MSP sever: US.

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C
10:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MovieStarPlanet stupid msp

i have paid for 1 year vip and it didnt come it cost me $69 and it better come before i tell the police my acc is cheekyas and i paid i emailed the support thinging and they say send the reicpt but when i processed i didnt save the freaken recipt do how do i send it this is annoying i need u to give it to me i am not gonna sit here for much longer i am warning you guys.

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L
2:25 pm EDT

MovieStarPlanet zowella67

She has stolen £30 from my girlfriend and she blamed it all on me. Plus her mother has said that she didn't do anything. Zowella67 deleted all of her clothes and took her things. The date of this was 16th September. Could you please lock her out maybe not for forever but long enough for her to learn not to be a thief. My MSP user is >Alex Dorame<

Thank you,
Laura/ >Alex Dorame<
My email is [protected]@gmail.com if you need to contact me about the situation :)

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E
5:37 pm EDT

MovieStarPlanet hacked.

Hello MSP,
An old account of mine has been hacked for about a year now, and I would really love to have it back. I know you guys don't really care about these things. I have been a member of MSP since 2013 and have had numerous times where i have bought VIP. but I will not continue if it turns out like this. my old account was elliethegreat123, and a girl messaged me saying she wants a month VIP for me to have that account back. I do not have that money right now so I will refuse. Please sent me the password back, and i will stay a happy member.

Kind Regards,
Ellie B. (Smokey4949)

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S
9:10 am EDT

MovieStarPlanet double charge on visa account

Request a refund for double charge on Visa: [protected].

I am writing from Toronto, Canada. On September 21st, I did a purchase of one week VIP for my child for $5.00 Canadian, and was double charges on my Visa card number: [protected]. Please forward me to your Loss Prevention department so I can provide further details. I do appreciate your response, it is about doing the business in the right way. I request a refund for $5.00

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X
3:58 pm EDT

MovieStarPlanet hacking

I was casually playing MSP and I logged out I tried to log back in but it wouldn't let me I want on another account and searched my accounts username up xXxStarAnglexXx and when I clicked on the profile my outfit was diffrent I messaged the person and they said that I was in there emails and they found out my password I asked for my account back but they said I have to buy there account VIP within 4 days our she will keep it but as I have no money I couldn't, I don't know her account name as she never told me but I've tried everything but nothing has worked and I just want my accounts back as now all I have is a starter one so I was wondering if you could help the username as I said is xXxStarAnglexXx I don't know the hackers name I also got hacked the day before by a different person called lilyyalice

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2:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MovieStarPlanet I got scammed on a two year old account and I want my money back.

this is horrible! i spend money on this game only to have it get hacked!? also you will not even give us your right phone number!? what's going on? i want all my money back! i had a drip hat! do you know how much that costs? a lot okay. and i had rares and stuff people could barely get. the account she hacked was "/ted/" and a long time ago someone did this to me on an account called "h20 delirious41"! that account was 27 months old! you can even see for yourself. i let it slide by but no...it happened again! now i'm starting new! my new account is "=lemonette=" and i do want my money back! 80 dollars would be fine! im very angry because i know i had more than what the 80 dollar v.i.p gives you! now fix it! my dad has people who can spread this around! he's raged as well since his money got stolen by some kids! so help me for once and give me a reason to play!

just the 80 dollar v.i.p would help me for gods sake. i lost everything.

(9/19/18)-date

my dad's number is [protected] call him QUICKLY.

I have some proof at the bottom

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MovieStarPlanet Customer Reviews Overview

MovieStarPlanet is an online social game aimed primarily at children and teenagers. It allows users to create personalized movie star avatars and engage in interactive activities. Players can design their own virtual worlds, fashion outfits, and star in movies, which can earn them in-game currency and fame. The platform encourages creativity and social interaction by enabling users to chat with friends and share their creations. MovieStarPlanet also offers a VIP membership with additional features, enhancing the gaming experience. The game focuses on providing a safe and fun environment for its young audience.

MovieStarPlanet In-depth Review

In summary, MovieStarPlanet is a vibrant social platform designed for a younger audience to express creativity, engage in social networking, and enjoy a variety of games. While it offers numerous features that can be entertaining and educational, it is important to consider the aspects of safety, usability, and cost before diving in.

Website Usability and Design

The User Interface of MovieStarPlanet is colorful and appealing to young users. However, some may find it a bit cluttered. Navigation and Layout are intuitive once accustomed, but initial complexity might overwhelm new users. The site's Mobile Responsiveness is adequate, ensuring accessibility on various devices.

Registration Process

The Ease of Account Creation is straightforward, with simple steps to follow. Required Information is minimal, which is good for privacy. However, the Account Verification process could be more robust to ensure the safety of its young users.

Safety and Security

Privacy Policies are in place, but could be more transparent. Parental Controls are a positive feature, allowing for oversight of children's activities. The Moderation and Reporting Systems are present, but the effectiveness can vary, which is a concern for a platform aimed at children.

Features and Functionality

There are extensive Avatar Customization Options which encourage creativity. Social Networking Features are central to the experience, promoting interaction among users. The Gaming and Interactive Elements are engaging, though not always original.

Content Quality

The Variety of Games and Activities is commendable, and there is some Educational Value in the creative aspects of the platform. The Age Appropriateness of content is generally well-maintained, with a focus on a younger demographic.

Community and Social Interaction

The Friendliness of Community can be hit or miss, as with any social platform. There are ample Opportunities for Collaboration, and Community Events and Contests are frequent, which adds to the fun and engagement.

Customer Support

Responsiveness of support varies. There are multiple Support Channels including Email and FAQs, but Live Chat is not always available. The Help Resources and FAQs are useful for common issues.

In-App Purchases and Monetization

The Transparency of Costs could be improved, as some users may find unexpected charges. The Value for Money is subjective, depending on how much one engages with the platform. Payment Options and Security are adequate, but always a concern in apps targeting children.

Performance and Reliability

Load Times and Speed are generally good, though this can depend on internet connection. Frequency of Updates shows the platform is actively maintained. Bug and Glitch Management is ongoing, with varying degrees of success.

Educational and Developmental Impact

The platform offers some Skills Development in creativity and social skills. There are Learning Opportunities, especially in digital literacy and safety. The Balance Between Entertainment and Education leans more towards entertainment.

Parent and User Reviews

Testimonials and User Feedback are mixed, with some parents and users expressing concerns over safety. Common Praises include the platform's creativity and fun factor, while Complaints often relate to customer service and technical issues. The Overall Satisfaction Rating is moderate.

Pros and Cons

  1. Advantages include a creative outlet for kids, social networking within a controlled environment, and a variety of content.
  2. Potential Drawbacks are concerns over safety and security, the effectiveness of moderation, and the clarity of in-app purchases.

Final Verdict and Recommendations

The Suitability for Target Audience is appropriate, with a focus on younger users. When Compared to Similar Platforms, MovieStarPlanet holds its own in terms of features but may fall short on safety concerns. The Overall Recommendation for Potential Users is to proceed with caution, particularly regarding in-app purchases and ensuring active parental involvement in the child's use of the platform.

How to file a complaint about MovieStarPlanet?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with MovieStarPlanet in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with MovieStarPlanet. Include key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against MovieStarPlanet on ComplaintsBoard.com.

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+45 51 914 417

Website

www.moviestarplanet.com

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