Mountain Warehousecomplaining about a pair of walking boots

Dear Mountain Warehouse,

I bought my partner a pair of walking boots for his birthday in January, he's only just started wearing them to walk our dog. He tells me and shows me last week that the soles are coming off and that water is getting through the boots. I'm absolutely disgusted that I spent so much money on them for the boots now to be not much use and that he will now need to replace them. I bought the below boots and the order number is M3703952
Adventurer Mens Waterproof Boots Khaki, Mens Size 9 UK. Please advise on what the company is going to do to help replace these boots

Kind Regards

Mountain Warehouse

Nov 28, 2018

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