Monarch Utilities review: water supply

I have been a customer of Monarch Utilities for over 10 years. They are the worst Utility i have ever dealt with. Their customer service is horrible. When you call in their reps are robots and have no empathy to whatever your problem is. I went on a vacation for 2 weeks, so I did not see the bill. They send a notice and then cut off our water? 10 years of paying on time means nothing. This is not the first time I have had problems with them. For over a year they charged me for the incorrect meter? It took months for anyone at that company to respond and fix it.
Again...they are the worst.