Michaelkors.com / worst customer service
My name is Isa Walcott-Perez and I have shop in the Michel Kors in the Westchester Mall as well as Iwork at the Coach store which is one store down from the Micheal Kors in the Westchester Mall. I usually shop in this location on my lunch break with coworkers. I do so because in the past, your employees exemplify outstanding customer service. However, I have had two recent issue with the Westchester Micheal Kors and I was highly disappointed and unsure if I will ever shop with Michael Kors again.
During my first visit to the store I purchased a gold Michael Kors gold watch and within three weeks the glass face of the watch cracked from the inside. When I returned to the store for any exchange or a new watch I was told that I had to contact Fossil because they don't handle watch repair issue. This was not a watch repair issue, it was a quaility issue. Im very knowledgeable on the matter given that I'm a manager at Coach and we deal with watch issues on from time to time. I have to request a customer service number which was the District Manager number and she help to fix the issue. What is upsetting is this issue should have been taken care of at the store level and i should not had have called the District Manager to replace my watch. I feel as a Afrcian American female the level of customer service is different for me vs. others that come into the store.
Willow11's Response, Jan 02, 2018
Brought this coat for my daughter at macys and she only got 2 month's out of it after I washed it . It tore badly in the wash on gentle cycle .i expect that from a generic brand not Michael Kors.
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