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Sell defective carpets! Do not stand behind their products!

Complaint Rating:  61 % with 28 votes
61% 28
Carpet purchases was defective. Menards sent someone from the carpet mill, (shaw industries) to inspect the carpet, who said there was nothing wrong with it. The twist was coming out of it in less than three months & dents from tables & chairs do not rebound. Menards never sent a rep from there own company. In my opinion, they do not stand behind there products.
Complaint comments Comments (13) Complaint country United States Complaint category Home & Garden


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N  1st of Feb, 2007 by    0 Votes
That is how manufacturer's warranties work. If Shaw says it's fine then why would the perceived problem fall into Menard's lap. If they (Menards) offered you a refund on the carpet then they would just be buying used carpet from you and tossing it out because Shaw wouldn't take it back as defective.
A  30th of Jul, 2007 by    0 Votes
I was also treated this way by Menards with the purchase of MAAX AEROSENS bath tub.
A  15th of Oct, 2007 by    0 Votes
Shaw has a big problem with their Soft Back carpets. They may not come loose, but how long before all the fibers come out?

Excessive lint, fibers pulling loose, excessive wear...

We have over 100 sq yard in our home that Shaw has agreed to replace after they sent private testing, but we never got to see the results.

It takes three bags to vacuum one 12 x15 room, return air filters on our HVAC were alway full of carpet lint.

One can only image what health issues are presented in that our family has been breathing carpet for over a year.
D  2nd of Nov, 2007 by    0 Votes
Why would menards take back something that the manufacturer says is ok? Any product you purchase with a manufacturers warranty is exactly that... warrantied by the manufacturer. Not by the retail store that sells it.
D  15th of Nov, 2007 by    0 Votes
Menard's like many companies have deals set up with their vendors. The deal Menard's has with shaw wont allow them to take this item back or replace after it has been installed. This complaint is directly with shaw. It is not that Menard's dose not want to take it back but if they do they could lose shaw as a vendor.
N  4th of Dec, 2007 by    0 Votes
Sorry to hear of your experience. I assume you filed an Installed Complaint Form through Menards that resulted in a Shaw rep coming to your home. Menards must listen to what the vendor analysis is otherwise risk accepting responsibilty for a product that they did not produce or install.
You also mentioned about the rebound of the carpet. This is directly affected by the quality of underlayment pad used. There are over 5 grades of pad ranging from shredded newspaper to mold resistant tempur foam that is also used in high end mattresses. Shredded newspaper will not rebound as well as a synthetic foam.
Try asking the store manager for a discount on your next purchase.
-Menards Guy
A  11th of Feb, 2008 by    0 Votes
Shaw carpet (bought through home depot) - the carpet was beautiful and we paid a lot of money for it through Home Depot. It immediately started shedding fibers at an alarming rate - to the point of filling a vacuum bag daily. Right after vacuuming, by just walking on it once, the fibers were everywhere, floating in the, dusting the floors, windowsills, table tops. We called home depot and they stated " that it should stop within 6 months" - meanwhile we were afraid to have guests due to the fact that the fiber were obviously airborne (especially babies in our family). Shaw sent a rep out who was obviously clearly only concerned with making us pay for the carpet and said he was "independent" but was clearly not. He told us there was nothing wrong with the carpet. It is looking very bad now, only six months later. They have since "discontinued" that line but refuse to address the health issue. I will never purchase Shaw carpet again and am now afraid to buy carpet at all. We are still not sure what to do with this carpet because they will not compensate for moving the whole house and taking closets apart, repacking, etc.
D  13th of Apr, 2008 by    0 Votes
I can't believe all the whine going on here get over it and move on with your life ..shop somewhere else if you don't like Menards, you will live longer and feel much better too!

I like Menards and choose to shop there when the product is what I want and the price is right. You should do the same. If you have your shorts all in a knot then just go somewhere else and quit *** and moaning..and wasting you life on this goofy hate site. Good luck and consider counseling or anger management.

Best wishes and chill.
N  1st of Dec, 2008 by    0 Votes
What I don't like about Menards is; when they have a sick employee, and they won't let them go home! Or they tell them they need a doctors note if they do leave. Not everyone runs to the doctor for having the flu. Especially if they have no insurance. Come on Menards, have a little bit bigger heart!!
N  14th of Dec, 2008 by    0 Votes
this is so dumb, first of all Shaw isn't exclusive to Menards, so to say that Menards alone sells defective carpet is ignorant. everywhere you go your going to find a defective carpet order every once in awhile, so sorry for your misfortune, but get over it
N  16th of May, 2009 by    0 Votes
I bought carpet at Menards. This is a Mohawk product and it is shedding very fine fibers. They clog the vacuum and fill bags. In other words it's not just the install refuse, it's the actual fiber of the carpet disintegrating. 2 months ago I filled out a complaint with Menards who claims NO RESPONSIBILITY for their vendors products. What? You sell them but you get off the hook if there's a problem? I called Mohawk and they said now Menards will call you. I said, "So you don't come and look at your products problems? No Menards will do that. Now it's been a month and no one from Menards has called me. Can someone say Class Action Lawsuit?
D  13th of Jul, 2009 by    0 Votes
Staple fiber will shed for 6-12 months depending on how often the carpet is vacuumed. This is completely normal for this fiber type. Staple fiber is made to mimic the look and feel of wool. In other words- all of the reasons that you choose this carpet type (the look, the feel, etc) you can not get from continuous filament fiber.
In addition, carpets are tested for indoor air quality (Green Label & Green Label Plus). While this shedding is annoying, it is in no way dangerous to the occupants of the home. In fact, the fiber will have a very hard time getting past the little hairs in your nose.
If an inspector is sent by the manufacturer and a claim is denied, the retailer is given a copy of the inspection report that details why the claim is being recommended for decline. Untwisting of the fibers is generally caused by improper maintenance. This can be from lack of care to the use of a vacuum cleaner that is not appropriate for the carpet type. This would have likely been indicated in the report.
N  30th of Jul, 2009 by    0 Votes
t sounds like your carpet was a "Staple" carpet, there are 3 types of carpets, "Staples" "BCF" and "Berbers"

So the way a berber is made is it a fiber that is one long thread really that is Continuous Filament that goes through, it is the most durable of carpets but you can have some issues with pets.

Next is "BCF" also known as Continuous Filament, the way this is made is same as a berber, but the top of it is sheared off, (also known as a cut pile carpet) this is a type I would recomend to most pet owners, it will shed for about the first week you have it but after that you should not have any issues with it.

Lastly there is "Staple" carpets, a staple carpet is a carpet that is each tuff is stapled into the backing. it is normaly a carpet that will sell for less then a BCF and looks more "fluffy" but it will shed the intire time you have it.

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