MEINEKE AUTO Columbia MO / RIPPED OFF, misbehavior
. I want to complain and explanation about my bitter experience with Meineke, Colmbia, Missouri (2001 Rangeline St # C, Columbia - [protected]).
I went there with a leak in my AC. I knew it for sure that there is a leak and asked them to fix it. The manager (I knew it later ) said he need to hook up a machine to check the system to see where is the problem or leaking and gave me a price of $130. I asked if there is any other way (comparatively cheaper) to do it as I know there is a leak and asked if it is possible to put some die in to check from where its leaking. He said “no, he won’t do that”. --- Understandable …. He wants to follow his policy…
After 2/3 hours he said he filled gas and die and asked me to come the next day so that they could find the leak. I went there next day and they said the “O-ring is bad”… and charged me $60 to fix it… then let me go with Freon filled up….. I drove for 30/40 minutes and AC stopped working ….. went to their shop again 2 day later and they said the clamp the hold the joint of 2 pipes (where the O ring is) is bad and need to be replaced... so come next day since they don’t have it in stock like that O ring ….
So I went there next week and after spending a long time they said the evaporator need to be replaced – reason is – the outer end of the pipe got deformed … WHEN THEY SHOWED ME THE PIPE I HAVE NOTICED SOME SCRATCHES AND MARKS OR ABUSE THERE.. I asked if they did it as it was covered and did not happened by me…. They said NO offcourse … but who did that .. if it was deformed why they could not notice it any earlier… they did it and ignoring their responsibility.. The mechanic also left a pliers on my wind shield that caused a small chip on my wind shield as I started my wiper and it bumped on and dropped on my glass. Next day he was asking for the pliers and I gave it back to him .. but when I mentioned the incident he said that chip was from a stone came off the road….. …. What you could say …
Anyway, to fix the AC they asked for $500 as the outer end of the evaporator got deformed (and I claim that they did it but I can not prove it as)and they want to replace the whole evaporator which is $500 plus $60 for labor….. when I said I found one in ebay for $80 … they said they wont accept it and asked me to leave the shop as I am asking too much of questions…. Regarding if there is any other cheaper way to do it. He also gave me an example – “as if I go to the same restaurant and ask for if they can give me a burger for less every time” …. Is this how a manager should treat a customer even if he asked for alternatives (cheaper)….
I spent over $200 and 15 hours waiting in their shop without any result ….. without knowing my rights on misbehavior, mistreat by the employee…. Money back issue due to job has not been done (I went there 5 times and everytime they came up with a new thing how could it be sure that this time spending $500 would solve the problem)…. Who is going to pay for fixing the chip on my wind shield as it happened due to the carelessness of the mechanic ….
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