Mango Financial / Mango Money Card — DECEPTION
My MANGO MONEY PREPAID DEBIT CARD was stolen on December 6, 2014 and I reported it stolen on December 9th. When I called in I spoke with Reynan and his supervisor Phillip. They both promised me a replacement card within 7 to 100 business days. To my dismay this order was never processed. I called in on December 24, 2014 to find out why I never received a card and i spoke with another supervisor who promised me an expedited card will be received before December 31, 2014. Once Again, to my dismay, I call in on December 29, 2014, and spoke to Rhanan, who informed me that the expedited card had not been sent out as they were out of temporary cards and have to wait on a response from the manufacturer. I have been terribly inconvenienced by this mishap on behalf of Mango Money. I was told by Rhanan that the only thing that they can do to give me a $5.00 credit and reimburse me a $3.00 monthly fee. ARE YOU SERIOUS!!?? I have been a loyal customer for over 3 years and this is how I am treated. I am calling in for help[ and I am being told something different each time now. SO WHAT ARE YOU GOING TO DO TO KEEP MY BUSINESS? AND BY THE WAY, I STILL DON'T HAVE A CARD!