SUBMIT A COMPLAINT

Makeyourownjeans.comI have given up trying to get my money back and am posting on line my dissatisfaction

Review updated:

The customer service at Makeyourownjeans.com is horrible. I ordered the "fashion" rivets for my jeans and when they arrived they were 3x the size of a regular rivet. There is no mention of the size difference in the catalog. They blamed me "the customer" saying "there is no mention of the size difference in the catalog and as the customer I should have known that and it is not their problem".They were unable to open photos sent as per their request sent attached to an email. It took five tries and many emails to get absolutely nowhere. I have given up trying to get my money back and am posting on line my dissatisfaction.

Lo
Jan 24, 2013
Sort by: UpDate | Rating

Comments

  • Tr
      Jun 08, 2014
    Makeyourownjeans.com - incorrectly made Jeans and poor customer service
    makeyourownjeans.com
    606, V.K Ind Est, Pais Street, Byculla (W)
    Mumbai
    India
    makeyourownjeans.com

    Bought a pair of jeans online.
    Thighs are too tight. The button hole is a struggle to use and poorly stitched.
    Complained to the company and even sent them back only to be told,
    "There is nothing wrong with the jeans and you are wrong".
    Stay away from this company.
    They will not admit any wrong doing at all.
    They will not replace the jeans.
    They amazingly offer you a 50% discount on a new pair of jeans.
    As if you would risk spending more money only to have the same mistakes and terrible customer service again. They are either arrogant or stupid or in denial.
    Not sure which but all are bad for the customer.
    "Fool me once, shame on you. Fool me twice, shame on me."
    No way would I give them 1 more dollar and nor should you.
    Harry's Fashion is the parent company based in Mumbai India.
    I would suggest you stay away from them as well.

    0 Votes

Post your comment