MaidProvider.ph’s earns a 1.0-star rating from 0 reviews and 11 complaints, showing that the majority of clients are dissatisfied with domestic help services.
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8-HOUR service ONLY from the helper after deployment
Do not ever trust this company! they are just after your money! the helper left us after 8 hours work after deployment. 7AM-3PM only! the helper told us, it is allowed after all. No reply from the company for the replacement. It is very hard to reach them after deployment. Now I am demanding for my refund. since it has already been 110 days since the helper left. Do not ever trust this company! I should have believed the bad reviews before paying them.
Fraud. They wont refund agency fee. Beware of this scam agency
Fraud. Deployed maid. And maid left us. They werent able to provide a replacement and so based on contract we are due to receive 70% refund. Refund was supposed to be provided May 30. Until now we havent received any refund.
The maid left December pa. Cant recall sa tagal. Pero u can see kung gaano sila katagal mag refund. And ung question is IF mag rerefund pa.
Frustrating to deal with this agency.
UPDATE July 1, 2023
After nagalit sila with my review, they promised to send proof of shipment ng check for refund. Yes they will ship the check and they will not deposit directly to your account.
1 day has lapsed. No tracking.
UPDATE July 6, 2023
No response regarding the refund. It was supposed to be shipped pero wala, despite inquiries via viber. Will seek help of lawyer.
UPDATE July 24, 2023
They sent check of refund via mail. So we were happy sana. KASO they sent a check with WRONG SPELLING sa name. So pano mo madedeposit ung check right?
Ito pa masama. Prior sending they sent an image of the correct check with the correct spelling. Malinis na correct check. Pero pag dating, ibang check ang dumating.
SCAMMERS TALAGA.
Abandonment of an 81 yr old client in the middle of the night
We hired a live-in maid in the Philippines from Maidprovider. ph on 3/14/22. We payed Maidprovider. ph 16,000.00 pesos for this maid. She was supposed to take care of my mom who was just discharged from the hospital due to kidney issues. However, since day one the maid has been threatening to leave my mom. After 4 days of service, the maid's boyfriend continues to harrass her to leave my mom and accused us of not giving her a day well in fact it was just her 4th day working for us. on 3/17/22 she threatened to leave my mom again after her boyfriend called her to come home or else he will let women in her house. We talked her into staying and just finish her 6 months contract then she can leave or give us a 2 weeks notice so we can find a replacement if possible. On 3/28/22 the maid told my mom she is leaving because she wants to work in a factory instead. We asked her if she wants to leave, she will forfeit her contract. She decided she will stay. However, on 3/28/22, the maid left my mom in the middle of the night after talking to her boyfriend. My mom is bedridden, unable to care for herself. She asked the maid if she can stay until morning but the maid packed her suitcase and left my mom all alone in the house in the middle of the night. This is a case of abandonment, neglect and unprofessionalism! She has placed my mom's live in danger and the maid has been very unstable mentally and psychologically changing her plans on a daily basis whether to stay or leave. Place yourself on my shoes what if it is your mom she abandoned in the middle of the night. I am so furious about this and everytime I think about it, I felt that they have done us injustice. I asked for a refund but the person in charge of maidprovider. ph has been ignoring me. I wrote her a letter asking for a refund and she has not answered yet. I would appreciate any assistance you could provide us. Thank you
Desired outcome: I would like a refund of what we paid them.
Is MaidProvider.ph Legit?
MaidProvider.ph earns a trustworthiness rating of 73%
Reliable, but always remember to protect your data.
We found clear and detailed contact information for MaidProvider.ph. The company provides a physical address, 4 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Maidprovider.ph has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Maidprovider.ph has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- MaidProvider.ph's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
- The website belonging to MaidProvider.ph has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Scam
OMG! late ko lang nakita mga honest reviews about sa agency na to and ayun na nga, isa na ako sa na scam, bastos pa nung mga tauhan grabe! Modus nila, 1 month aalis na kasambahay and then, sasabihin irereplace but then all they will give you yung mga kahinahinala. I think talaga kasabwat yung mga maids na dinedeploy. Professionally trained daw, baka Professionally trained sa pang scam. then you will just give up, goodbye 16k. Advance abuloy ko na aa inyo yang 16k ko. Galing nung website mukhang professional, trusted and all. Pero wag magpaloko!
Maidprovider.ph SCAM!! 100% Maid Agency Trap
Ang bilis nila maningil pero 3 Months na wala pa rin kami katulong. Scam yan. Binabagsakan ako ng phone nung agent nila mabilis lang pag mag babayad ka. Dont trust thank me later. Nawala lang ung 16k ko parang bula BYE BYE. Para kaming ninakawan ng umaga at dilat. Matindi DOLE register daw sila at they claim SILA DAW NUMBER#1 baka sa pang sca2m oo. The moment na nakuha na nila pera mo wala na.
OMG! late ko lang nakita mga honest reviews about sa agency na to and ayun na nga, isa na ako sa na scam, bastos pa nung mga tauhan grabe! Modus nila, 1 month aalis na kasambahay and then, sasabihin irereplace but then all they will give you yung mga kahinahinala. I think talaga kasabwat yung mga maids na dinedeploy. Professionally trained daw, baka Professionally trained sa pang scam. then you will just give up, goodbye 16k. Advance abuloy ko na aa inyo yang 16k ko. Galing nung website mukhang professional, trusted and all. Pero wag magpaloko!
service maid provider
I have been following up regarding a maid provided by them, who stole from us for the past 2 months. They just keep on passing me around to different agents. Who always ask the same questions. Still no resolutions since then, no follow ups nothing. Just after the money. Please save yourself some trouble dont trust this agency
And take note they just reply the same messages but it you call nothing happens
See below
Hi Ms. Shae, we are sincerely sorry about how you feel regarding our services. We are looking forward to resolve this ASAP and make it up to you.
Best regards,
Michelle
Since I cannot reply here is my reply to this
Response from the owner13 minutes ago
Hi Sir RR, the resolution for this has been ongoing. Let us take the discussion offline. We are always here to provide any help we may extend.
Best regards,
Michelle
Reply: I think it is about time that you reach out to paid client. I will wait for your call now, since I have been calling and people keep passing me around. And every time I call I have to give my case again and again so nothing happens. I do not want to be the one to call anymore If I will go through the same bad customer service. I gave you all my contact numbers 5 times already call us.
is modus agency!!
This agency is a Modus! be careful for dealing with them, I will make a sure this agency will be close. To other complainants, please message me. I have media partner. I will also make a blog about them. I was asking for a replacement and we waited for almost 1 week since they said they don't have available maid yet, but I found out using a dummy account that they have available maid already but they do not priorities the replacement and just ignoring it. They are using their contract as excuse and to trap their clients. Please careful also to this lady below I found out she back in the agency in different profile..
see my proof screenshot below!
first picture is when we are started our conversations.
yes they're scammers! been a victim just recently. Please make this agency suffer para wala na maloko. Yung website din kasi nila nagpapaakit eh looks like professional agency but professional scammers pala! Dapat maclose na yang agency na yan!
maid agency
Avoid this agency! They may be good in marketing but they do not deliver. --That's my recommendation.
I've been reading a lot of negative reviews about Maid Provider, but out of desperation, I tried the agency in Aug 2017.
Unfortunately, the yaya that they referred to me had a history of nervous breakdown and could not function properly. I requested for a replacement a month later, but none of the candidate was suitable to my requirement. Hence, I requested for a refund over the phone, which they kept on deferring by requesting that I give them more time to look for a candidate. The waiting has been too long that the yaya from them suddenly left because she was having difficulty in work. This time, I requested to be enrolled online, which is one requirement. The enrollment is done through their personnel, and it took them a month to attend to my request despite repeated follow-ups.
As soon as my enrollment and request for refund was documented online, I also sent a letter via email and courier to reiterate my request for refund in Dec 2017.
Its now May 2018, but they have not refunded me even if the contract says that that this is to be released one month later. I call them regularly, but they keep requesting for extension and putting off their date of release.
Initially they said that they will release in the form of cheque, but I heard that the cheques they issued bounced. They now requested for my bank account number so they can deposit their refund. I provided this, but they still could not provide a tangible timeline on the release.
I asked their personnel for the name of the owners. None of them knows, they claim !
maid provider
Don't ever ever get any maid from this agency. Their maids or any staff are very incompetent and lazy. I got 3 replacement already because if their work bad habbit. If they've done one house chore they feel to rest long and don't want to do anything anymore. They want longer day off. They want more favor and pay more. You will think that the agency is a scam. If you call them to ask for replacement they don't care the urgency to give you assistsnce. Beware !
False information
1. The agency (Isabella and Cristina) have deployed a supposedly ALL AROUND staff (Aisa) to my residence 3 weeks ago just to find out that she does NOT know anything at all e.g. even basic cooking.
** They have pushed for people from the province particularly Cebu since they claim to be more stable in finishing contracts. However aside from the agency fee, the employer (me) settled for the P3, 000 airfare.
2. Being the good christian, I patiently did most of Aisa's supposed work in the hopes that she would learn the ropes.
3. 8 days after Aisa admitted that I was the 5th employer because the first 4 gave up on her due to incapabilities. Thus the first 4 employers paid for the P3, 000 airfare (money making!)
4. After series of me calling the agency and no firm feedback from them, decided to give up Aisa after 10 days. And since I was no longer satisfied with the agencies story-telling (a-lie) c/o Melvin, I demanded for a full refund. According to the agency all I needed to do was to send an email.
5. Email after email, no action was made. Obviously they did not want to return my HARD EARNED money, they force to give me a replacement.
6. The replacement came (Rachel Sausa Rosal), the agency confirmed that they have crossed check the person prior to deployment.
7. Upon MY personal verification, none of the contact numbers given were working thus info given was bogus.
8. I called the agencies attention (Paul Javier) and advised that they have failed to perform the background check and will TRY to verify when possible.
9. Imagine, they deploy people without verification. These people who you leave your children and household with ALONE.
Maid Providers is a swindling company. A company incapable of compasion and genuiness.
BEWARE.
The Aforementiond agency (Isabela) called me this afternoon november 20 and informed me of the check refund due to the complaint filed last July which reached its management. The refund was an action due to unfinished contracts by its deployment. I shall appraise this page soonest possible
Maidprovider.Ph newborn yaya scam
Beware of this agency as they will pretend to have qualified "Yaya for Newborn Babies" when you call them but in reality they will pass of anyone (cooks, caregivers, maids, and office workers except a real experienced Yaya for Newborn Babies) as "Newborn Yaya" where literally the Yayas are Newborns as they became yayas only recently as long as the agency gets the p8, 888 fee that they charge as their agency fee. I was victimized recently when I was lured by their fancy website, complete documentations (nbi and police clearances and medicals), and their likes in their FB fanpage (they probably just paid for the likes). When I called their agency looking for a newborn yaya a certain "Isabelle" told me they have available "newborn yayas" but when I arrived at their agency to make the interview at Somerset Mansion at Leveriza near Buendia (Roxas), I was surprised to find out that the applicants for the job where far from qualified from being a Yaya for Newborn Babies (one said she was yaya for toddlers, the other said she had odd jobs and 1 and half year yaya experience so I turned them both down) where I specifically told them I had a 4 month old baby. The third applicant had a midwife diploma and said she worked abroad and had 12 years experience mostly as a yaya for newborn babies. Believing her I made a downpayment and someone from the agency accompanied her to our house (I paid for their travel expenses and paid in full when the so called "Newborn Yaya" arrived). On her 1st day on the job to me and my wife's horror she did not even know how to carry or hold a newborn baby (good thing we knew that our baby's neck was hard enough as she only drank breastmilk so at four months she was able to develop and grow at a fast rate). The newborn yaya did not even know how to support my baby's neck when she carried her and later we found out she was only an all around maid working abroad. Besides being completely incompetent and lying about her work experience she had an attitude problem where she annoys our maids and kept complaining behind our backs (me and my wife's). I returned her to the agency after a few days (takes about 1 and half to 2 hour drive from where we live to get to the agency). They gave me a replacement who was again unqualified who had no work ethic as she kept sleeping on the job and slept on a plastic chair while holding my baby. (Good thing my wife was with the replacement and stopped her.) The only thing the replacement knew about being a "Yaya for New Born Babies" is that she knew how to support the neck of a newborn baby and thats about it. She was completely untrainable as she refused to remember what we taught her and kept reminding her (like how to bathe our baby which is the shampoo or liquid soap etc.) She also kept complaining about the food and we found out that she ate 5 times a day (2 breakfastes), so the next day I returned her to the agency and demanded a qualified "Yaya for New Born Babies" as we never got one from them or refund my money. They kept pushing cooks, maids, and one unqualified looking "yaya" with bad hygiene during the interview (I was able to trace a pattern based on the application forms as I refused to do an interview unless they provided me the accomplished application form 1st and thats how I found out that most of those I interviewed, their job application was for being a cook, all around maid, and caregiving). Finally I demanded a refund but the agency refused citing lame excuses. I am now in the process of sending them a written demand letter and will follow through with a DTI complain and consider filing a civil case for breach of contract and criminal case for fraud or estafa. Hope those who read this will be a able to learn from my experience and AVOID GETTING "YAYAS FOR NEWBORN BABIES" FROM MAIDPROVIDER.PH.
Another Complain (kindly note they delete the comments on their facebook page thays why you cant see the complains there):
http://complaintsboard.ph/main/post/incompetent yaya and kasambahay
COMPLAINT ON maidproviderph
BY maryjbautista (1 Complaint Posted)
POSTED ON June 28, 2016
Subject of Complaint: maidproviderph
Website: http://maidprovider.com
Last January we ask them to provide us a yaya and an all around kasambahay, they delivered the same day that we contacted them. The kasambahay lasted for 2 days and we decided to return her to the agency, we felt that she is not capable of working with the yaya, naririnig namin na inaaway nya yung yaya. The yaya lasted for 5 days, mabigat ang kamay nya, nakikita ko kung paano nya hinahawakan yung 2-year old son ko.Hindi rin marunong maghugas ng feeding bottle, we can still see remnants of milk even after washing. Before she left we talked to her, and I told the reasons why we are asking her to go back to the agency. What she told made me decide not to ask for replacement but a refund. The day she was brought in our house is the day that she arrived in the agency's office! Hindi ako makapaniwala na nakapagtrain siya before she was deployed, and true enough she told me she DID NOT UNDERGO ANY TRAINING AT ALL! I called their office and told them I want a refund, manloloko sila, hindi totoo hung mga claim nila sa website nila. Nung una ayaw nila ibalik hung binayad ko, we paid them 20k plus for the yaya and kasambahay! Hindi ako pumayag until ang napagkasunduan na lang ay yung isang account yung refund and yung isa floating status for 1 year. Beware of this agency mabilis sila magdeploy but they will give you inexperienced yaya or kasambahay. Pahirapan pa pag humingi ng refund.
Reposting the other complains here you guys decide if this is SCAM or NOT!
https://www.reddit.com/r/Philippines/comments/2v6xiw/my_experience_with_maidproviderph/
https://www.reddit.com/r/Philippines/comments/2icm36/where_do_you_guys_find_maids_i_have_had_so_many/
https://www.reddit.com/r/Philippines/comments/38myl0/any_reviews_on_maidproviderph/
http://complaintsboard.ph/main/post/508
http://www.femalenetwork.com/girltalk/index.php?topic=267865.0
Consolidating the complains I saw online who had similar experience as I did to show who is telling the truth-
http://www.thedailypedia.com/2016/06/netizen-warns-public-maidprovider-phWelcome!
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Home Social MediaNetizen warns public about Maidprovider.ph
Netizen warns public about Maidprovider.ph
June 25, 2016 Comments 0 Ron Mia
Netizen warns public about Maidprovider.ph
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One netizen has come out to warn the public about the maid employment agency Maidprovider.ph
In a Facebook post by Janina Dizon, she called Maidprovider.ph a “scammer” and warned the public to save themselves from trouble by not doing business with them.
“SCAMMERS! SAVE YOURSELF THE TROUBLE AND DO NOT HIRE FROM MaidProvider.ph AGENCY!” she wrote.
In the post, Dizon slammed the maid provider agency for their inefficient service. She said she asked for a replacement household helper after finding out that the one they sent to her was pregnant but her request was not granted. Instead her complaint was passed around to different people who pretended not to know her predicament.
According to her what irked her more is when one staff named Rhoda told her that they will not replace her present household helper and even insinuated that she’s lying.
MaidProvider.ph tried to reach out Dizon through a Facebook comment but the latter didn’t bother anymore.
janina dizon
In the end, she cautioned the public to beware of this company because they could not honor their commitment to provide her with reliable help.
“This Company Has No Word Of Honor And Will Only Screw People Over Once You Hand Them The Money. Beware!”
Here’s Dizon’s complete post regarding her unfortunate experience with MaidProvider.ph
SCAMMERS! SAVE YOURSELF THE TROUBLE AND DO NOT HIRE FROM MaidProvider.ph AGENCY! I hired an all around helper from them January. Since their service fee was steep (P10, 888), I asked if they could allow a 6month replacement. They agreed verbally. The person I was talking to was Cherry and Isabela whom I presume is the owner.
After 5 months, I find out that the helper they sent me was pregnant all along and now has to rest. I call Noemi, she sounded helpful at first and said she just has to talk to management for the complimentary replacement. Since then, I’ve been passed around from Noemi, to Shirley, to Rhoda all of whom PRETEND not to know my predicament. When I asked if they can verify it with Cherry, they claim they don’t know where she is and don’t know her mobile number.
Yesterday, Rhoda tells me they won’t replace and insinuates that I am lying. I was hoping that they would abide by their word.I’ve repeatedly asked if I could talk to their manager and the response is they don’t have a manager since they are a corporation. SAY WHAT?! I gave them till 12 pm today to contact me and crickets. I don’t usually rant like this, but this is just downright wrong and I hate being taken advantage of like this.
THIS COMPANY HAS NO WORD OF HONOR AND WILL ONLY SCREW PEOPLE OVER ONCE YOU HAND THEM THE MONEY. BEWARE!
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Ron Mia
Ron Mia 34 posts
A frustrated journalist who found the realization of his dream in blogging. The man behind the blog Nite Writer.
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my experience with maidprovider.ph
u/mykaemails508d, 19h
I wish I had found this website before as I was searching for an all around maid for my mom. That way it would have saved me time & money, from acquiring service from this incompetent & misleading agency.
The current fee that they asked me last Dec. 15, 2014 is Php 8, 8888 to cover expenses for the maid they provided me. The maid appears to be eager to please for a week, after which, signs of laziness & obnoxiousness became evident.
She asked for a day-off on the 31st of December until Jan 2, 2015. My mom allowed her to do so, as she told her, she misses her kids & wants to celebrate New Year's with them. When my mom gave her a medya noche package with hamon, she told my mom... Puede ba ibigay mo sa akin yung mas malaking hamon, kasi madami kami sa bahay..." My mom was real shocked... But, politely declined.. saying, the other hams are gifts for our relatives who will celebrate new year's eve with us...
And, then, after another week.. The same maid, suddenly has an emergency at home. Apparently, her teenage son was beaten up by a neighbor. So she asked for 500 pesos and a half-day off to deliver the money. She managed to return at our place, later that same day. On the following day however, she told my mom, that she found out no one was taking care of her beaten up son. So she needs to go home and this time asked for a 100 pesos transpo fee. Since she still have remaining salary as it isn't the end of the month yet, my mom gave her the amount she asked for.
But, lo and behold after a few days she texted my mom. This time asking for a one month's advance so that she can send her son to the hospital for CT Scan. As she claims that her son is having terrible headaches.
Obviously, the maid is trying to scam us. Hence, we asked for a replacement, since we are entitled to it, considering that the maid has been with us, LESS than a month.
Unfortunately, up to this time. Maidprovider.ph failed to provide us with a replacement for an all-around maid. And, hangs up the phone whenever my mom calls at their office.
Saying that I regretted availing of their service is an understatement. I agree with the other reviews, that this agency is indeed a scammer.
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Best
Post is archived
limewithtwist
•
508d, 19h
the business plan for maid agencies are really not going to be beneficial to those looking for maids.
the agencies only earn if they place a maid to a home. if the maid stays there for a long time, that's lost business for them.
8
presidium
Lungsod ng Makati
•
508d, 10h
This -- churn is profitable for the agency.
3
alphahatter
•
508d, 19h
This is why I don't trust "maid companies". We choose our housekeeps by referral from friends who have loyal maids.
Hanap ka ng kakilala mo na may matagal na na kasambahay tapos tanungin mo kung may kilala ba silang gusto magtrabaho. Most likely, meron.
edit: more words
12
andyfox1979
•
508d, 19h
#middleclassfilipinoproblems
edit: #richfilipinoproblems
13
[deleted]
•
508d, 18h
Ay shet akala ko middle class ako... Hindi pala.
andyfox1979
•
508d, 18h
Lay that on me in white man talk
8
[deleted]
•
508d, 18h
Well I thought I am in middle class. We dont give out hams and hire a third party employer :)
eleiee
•
508d, 15h
Apart from one of the comments where agencies only need to place a maid at a home to make money, another issue is present that sadly is out of anyone's control and that is the mindset of some household help. Now don't get me wrong, I'm not generalizing that all are like this as we've had one that has been extremely loyal and has been with us for over 24 years. But the problem I speak of is that some household help easily get blinded by money. I have had multiple family members, including my parents, get help who, once they get a bonus or anything extra or be allowed to have time off, end up leaving as they "made off with easy money" in their minds. Sadly, these helpers do not think in the long term in that their "earnings" will easily run out and will not be sustainable once they leave and have no job. It's sadly quite a common mindset from what I hear. Sadly, I have no clue whatsoever as to how it could be addressed apart from the families they are helping talking some sense into their selfish uneducated thinking.
2
presidium
Lungsod ng Makati
•
508d, 10h
Well, I've seen plenty of family members burned by helpers trucked in from the provinces... but these family members fail to realize that the only qualification for their "help" is that they are female, young, and cheap. They don't have any skill. They don't have any desire to be a maid. They want to get out of the province, send some money home, and make some money. So family members pay low rates, and are shocked when the maids run away after taking some cash advance.
3
brianbaq
•
508d, 13h
I called them last month, their placement fee is now P10, 800.
2
pogiface
Makati
•
508d, 11h
9k a month? wow thats double the regular salary If the Average yaya fee is 3 to 4k a month, why pay 9k a month?
1
presidium
Lungsod ng Makati
•
508d, 10h
There are some places in the metro where prices are just higher due to market factors... not saying that's the case with OP, but where I live, it can be difficult for non-local families to hire help for less than 10k/month.
3
pogiface
Makati
•
508d, 10h
Really? I lived in Makati and had a nanny from an agency but it was only 4k a month. Better to find recommended extended family or family friends from the province often they work for 3k a month
3
presidium
Lungsod ng Makati
•
508d, 10h
Family connections are the only way to fly.
But market rate for drivers here is 12-14k/mo, and 8-16k/mo for yayas. Granted, these are for "good" drivers, and "good" yayas, but still.
2
[deleted]
•
508d, 5h
[deleted]
pogiface
Makati
•
508d, 5h
Oh well Forbes, the most rich area in the whole country it would be expected i guess.
1
iMadrid11
•
508d, 9h
You should, If you can afford to provide household staff a better salary.
Like any labor market. Providing a competitive pay package will yield access to better quality workers. Its also easier to hire and fire workers that are slacking at their jobs.
I know people who pay their household staff handsomely. These workers are the most hardworking, honest and loyal people. Their bosses are usually not tolerant of any erring household staff issues. They'll just fire these people immediately and just hire another suitable replacement.
2
pogiface
Makati
•
508d, 9h
I will pay household staff more, when my job decides to pay me more. Haha know what i mean? But honestly i do most household things myself, other than cook. I'm not completely lazy so i have easy tasks and small apartment.
1
elmacgimikero
•
508d, 9h
This absolutely pisses me off, more than the maid, tsss... the company? geesh, why are we letting them run a business?
1
Milkshade
•
505d, 18h
I also had the same experience with this company. Searched the net and found it in too if the google page. Thought it was the most sought after. Same scenario happened so i asked for a replacement. They never gave us one. They kept on hanging up the fone too everytime i called. Never tried getting one from an agency again.
1
MaidProvider
•
488d, 17h
Hi mykaemails. My name is Candy of the MaidProvider.ph Team.
We feel sorry for what happened to you. We at MaidProvider Team are committed to help clients with their concerns. We solve tens of customer issues everyday and no client should be left treated the way you were. Please give me a call and I will personally attend to your concern. Our number is [protected]. Look for me, Candy.
For the rest of our clients, our Customer Care Representatives are standing by to resolve your concerns. Call us at [protected].
1
dongarciajr
Metro Manila
•
508d, 5h
it's not advisable to hire maids from an agency...most of these maids from agencies aren't screened well..it is better to ask a referral or a distant relative..
1"
Be very careful they are definitely running a scam. Was very fortunate to get a refund. I hope the new admin clamps down on these kind of scam.
Resolved with a full refund.
This maid agency doesn't defend itself with good service but with threats of libel law suits against its clients!
We tried 6 Maid Agencies in the Philippines. ALL resulted in a short-term helper and the worst ones had outright liars and scary personalities living under the same roof. Maid Agencies make money in only 1 way and that is by signing new contracts. Only the very desperate still go to them in the Philippines, even if you know you run the risk of having a very dubious person living with you.
Am planning to get a Kasambahay today and was considering this agency based on their website representation. Most of us will agree that getting somebody to work is a hit or miss affair, thus we do need to do due diligence to increase success rate. The agency does part of this via basic screening and documentation but I think there still remain a big change of failure as they too rely on the representation made by applicants. The maid replacement and refund policy are recourse agency offer to resolve the case.
However, I got really turned off by the libel case that the agency is considering filing against one of their client who posted his personal experience. The agency shoud be apologetic instead and readers will surely understand. Libel should not prosper also if it is factual and not intented to bismirch ones reputation.
Anyway, I better go back to the old method of referrals by kasambahay of friends though this is not fool proof either.
ERROR: Fulfill
MaidProvider.Ph is unreliable. Said agency did not fulfil their contractual obligation to replace the Kasambahay in January 2017 despite my follow throughs made via letter, Viber and SMS. The last Kasambahay that they provided us had health, qualification and attitude issues. When I called up last June 5, 2017 to follow up the long overdue request, the Customer Service on-duty explained that: "They are under new management." I told him: that is beside the point! This is a commitment of your agency to your client, hence it should be fulfilled regardless of the reason. The Customer Service Officer promised to provide a profile of candidates but we did not receive any feedback until end of July. On August 12, 2017, we sent a message via SMS following up our request again. Ms. Shirley replied saying: "Maidprovider.ph is under new management and we are now trying to locate your account to address your concern properly."
We are really disappointed and dismayed with the way they are handling pending clients' requests. They are disorganised and inefficient!
We used the same mobile no. from the outset and our info did not change so why did she ask for our details again. That day, I could not answer her call because I was in a meeting. With this bad experience, I suggest not to ever try to get kasambahays from this agency.
WARNING: AS OF 2017, MAID PROVIDER PH AGENCY WILL NOT FUFILL IT'S CONTRACTUAL OBLIGATIONS.
RECOMMEND TO STEER CLEAR FROM THIS AGENCY. SCAM. DANGEROUS. KEEP AWAY FROM YOUR HOME AND FAMILY.
On Thursday May 18, I was referred to MaidProvider.Ph and my secretary worked out all the details. I did my homework and read the reviews and even had a licensed psychometrician evaluate all the candidates. We picked one a Ms. Elvie. She arrived at our door step within hours. I checked all her documents and everything was legitimate and in order. She negotiated a rate of about 8K per month to which I was happy to pay for on top of the agency fee. An agent came to my home and explained the contract and the guarantee.
My living situation was a small 50Sq/m condo in Ortigas with one small dog. I had another house helper who stayed with me and was transitioning out. I provided reasonable and objective measurements of performance and was very Kind to Elvie, even advancing her money one her day of her arrival. I also did my best to train Elvie and the maid who was leaving me, said she trained her very well too. I even set the ground work for expectations very clearly and she agreed to them all.
After about 2 and half weeks of her arrival, on 3 June, Elvie was given her negotiated day off and then suddenly on 4 June I couldn't reach Elvie and began to worry. I wondered if she got lost on her way home. I sent her load to her Globe prepaid and texted and called for hours. Finally on 5 June, Elvie replied to say she wanted to never return to which I kept asking her for the reason and if she could state that she wanted to resign formally in writing, as a means to protect me from any labor violations.
Then after the fiasco, I noticed items were missing in my home and then Elvie had some one threaten me over SMS that they were the police saying they would come to my house and barge down my door to get things Elvie allegedly left in the house. I knew it was a [censored] scam and at this point, texted the maid agency and called them several times but to no avail. I didn't bother the police since our condo building has guards and I know my rights well within the law before police come knocking on our doors (warrants, etc.)
As far as the agency goes, as I write this, they have gone past the 50 days due date as obliged in their contract and I have wasted money. The only recourse now per my lawyer is to go after them in small claims court which is a complete waste of time so I better write all over the internet and make sure Maidprovider.ph get's NASTY and negative reviews and no one wishes to do business with them.
In hindsight, I might suspect Elvie was a professional liar and part of a scheme with the agency that her placement was a serious attempt to scam me out of money, as even a PRC licensed Psychometrican with a BS In psychology was taken aback after learning she took off without giving notice or reason - despite interviewing Elvie over video chat and giving scenario based questions that had really good answers.
My review would again be to AVOID MAIDPROVIDER.PH. They are happy to intake new inquiries but will not answer for their obligations.
WARNING: AS OF 2017, MAID PROVIDER PH AGENCY WILL NOT FUFILL IT'S CONTRACTUAL OBLIGATIONS DESPITE MANY ATTEMPTS TO CRY OUT FOR HELP.
RECOMMEND TO STEER CLEAR FROM THIS AGENCY. SCAM. DANGEROUS. KEEP AWAY FROM YOUR HOME AND FAMILY.
I am Sr. Professional Fil-am expat living in Ortigas.
On Thursday May 18, I was referred to MaidProvider.Ph and my secretary worked out all the details. I did my homework and read the reviews and even had a licensed psychometrician evaluate all the candidates. We picked one a Ms. Elvie. She arrived at our door step within hours. I checked all her documents and everything was legitimate and in order. She negotiated a rate of about 8K per month to which I was happy to pay for on top of the agency fee. An agent came to my home and explained the contract and the guarantee.
My living situation was a small 50Sq/m condo in Ortigas with one small dog. I had another house helper who stayed with me and was transitioning out. I provided reasonable and objective measurements of performance and was very Kind to Elvie, even advancing her money one her day of her arrival. I also did my best to train Elvie and the maid who was leaving me, said she trained her very well too. I even set the ground work for expectations very clearly and she agreed to them all.
After about 2 and half weeks of her arrival, on 3 June, Elvie was given her negotiated day off and then suddenly on 4 June I couldn't reach Elvie and began to worry. I wondered if she got lost on her way home. I sent her load to her Globe prepaid and texted and called for hours. Finally on 5 June, Elvie replied to say she wanted to never return to which I kept asking her for the reason and if she could state that she wanted to resign formally in writing, as a means to protect me from any labor violations.
Then after the fiasco, I noticed items were missing in my home and then Elvie had some one threaten me over SMS that they were the police saying they would come to my house and barge down my door to get things Elvie allegedly left in the house. I knew it was a [censored] scam and at this point, texted the maid agency and called them several times but to no avail. I didn't bother the police since our condo building has guards and I know my rights well within the law before police come knocking on our doors (warrants, etc.)
As far as the agency goes, as I write this, they have gone past the 50 days due date as obliged in their contract and I have wasted money. The only recourse now per my lawyer is to go after them in small claims court which is a complete waste of time so I better write all over the internet and make sure Maidprovider.ph get's NASTY and negative reviews and no one wishes to do business with them.
In hindsight, I might suspect Elvie was a professional liar and part of a scheme with the agency that her placement was a serious attempt to scam me out of money, as even a PRC licensed Psychometrican with a BS In psychology was taken aback after learning she took off without giving notice or reason - despite interviewing Elvie over video chat and giving scenario based questions that had really good answers.
My review would again be to AVOID MAIDPROVIDER.PH. They are happy to intake new inquiries but will not answer for their obligations.
This is really bad. I can understand if the maids are unqualified, refunds are lousy, and all that.
But suing libel to someone who is expressing their discontent? Why not just address the issue and apologize? That is not cybercrime, that is just expressing frustration.
The libel case really turned me off. I was also attracted by the shiny website. Good thing we have these complaints boards.
This agency is the worst. The cook they deployed to me was lazier than a turtle. Always extending Her day off even if she was only new. We let her go after two months and we were asking for replacement but the people there are not minding me at all. Do not be fooled by their website.
we had the same experience with maidprovider.ph we have spoken with a lot of their people: christine, amanda & kat as well as amanda's assistant, tess. initially, amanda was so accommodating and enthusiastic in recommending cook, all around maid, nanny and driver. when there has been an issue with the people she sent, amanda has become conveniently sick, therefore out of the office. kat, on the other hand took the hit and attended to our concern. she tried to accommodate our request but she would answer back instead of being apologetic and do whatever she could. when she has sent the replacement for driver & cook, both had lame excuses a couple of weeks after being deployed. when we called back, she is no longer available then christine came into picture. we didnt want to speak with her and insisted on speaking with either amanda or kat. as expected, they were both unavailable. i tried calling their landphone and lo & behold, kat answered the phone and when we asked for amanda (we didn't tell who we were), she then came on the phone with her very enthusiastic voice. as paying client, we would only want the value of our hard-earned money. their agency fee of 12k is too much but we agreed to pay it because we thought this company was the best in the business. or so we thought. we have been asking for replacements several times but we heard nothing from them. it is totally bad for the business to have complaining customers who have not been treated fairly and nicely. i hope you just get your karma soon.
Overview of MaidProvider.ph complaint handling
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MaidProvider.ph Contacts
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MaidProvider.ph phone numbers+63 24 050 000+63 24 050 000Click up if you have successfully reached MaidProvider.ph by calling +63 24 050 000 phone number 1 1 users reported that they have successfully reached MaidProvider.ph by calling +63 24 050 000 phone number Click down if you have unsuccessfully reached MaidProvider.ph by calling +63 24 050 000 phone number 0 0 users reported that they have UNsuccessfully reached MaidProvider.ph by calling +63 24 050 000 phone number+63 22 530 953+63 22 530 953Click up if you have successfully reached MaidProvider.ph by calling +63 22 530 953 phone number 1 1 users reported that they have successfully reached MaidProvider.ph by calling +63 22 530 953 phone number Click down if you have unsuccessfully reached MaidProvider.ph by calling +63 22 530 953 phone number 0 0 users reported that they have UNsuccessfully reached MaidProvider.ph by calling +63 22 530 953 phone number+63 25 224 654+63 25 224 654Click up if you have successfully reached MaidProvider.ph by calling +63 25 224 654 phone number 1 1 users reported that they have successfully reached MaidProvider.ph by calling +63 25 224 654 phone number Click down if you have unsuccessfully reached MaidProvider.ph by calling +63 25 224 654 phone number 0 0 users reported that they have UNsuccessfully reached MaidProvider.ph by calling +63 25 224 654 phone number+63 998 888 1818+63 998 888 1818Click up if you have successfully reached MaidProvider.ph by calling +63 998 888 1818 phone number 1 1 users reported that they have successfully reached MaidProvider.ph by calling +63 998 888 1818 phone number Click down if you have unsuccessfully reached MaidProvider.ph by calling +63 998 888 1818 phone number 0 0 users reported that they have UNsuccessfully reached MaidProvider.ph by calling +63 998 888 1818 phone number
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MaidProvider.ph emailshello@maidprovider.ph100%Confidence score: 100%Support
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MaidProvider.ph addressRoof Deck 1710, Donada St., Pasay, Manila, Philippines
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MaidProvider.ph social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all MaidProvider.ph contacts
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