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Resolved with a full refund.
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In defense of MaidProvider.ph:
We confirm the meeting between your Mr. Sherwin Castillo and our Atty. xxx last 1 September 2014 regarding the posts of Mr. xxx in the Facebook page of MAIDPROVIDER.PH CORPORATION (“MAIDPROVIDER”) as well as on the website COMPLAINTSBOARD.PH., and the possible legal recourse MAIDPROVIDER may take against Mr. xxx
Mr. xxx entitled his posts as MAIDPROVIDER NEWBORN YAYA SCAM, and alleged therein that the readers of the posts should beware of MAIDPROVIDER as an agency that provides “yayas for newborn babies”. Mr. xxx further alleged that MAIDPROVIDER pretends to have qualified “yayas for newborn babies” when, in reality, MAIDPROVIDER will give you any person such as a cook, caregiver, maid or office worker for as long as MAIDPROVIDER gets the agency fee of Phpxxx
Based on our research, MAIDPROVIDER may file a criminal complaint for violation of Section 4(c)(4) of Republic Act No. 10175, otherwise known as the Cybercrime Prevention Act of 2012. Section 4(c)(4) of Republic Act No. 10175 pertains to the crime of libel committed through a computer system which may be filed before the City Prosecutor of Pasay City.
The crime of libel, on the other hand, is defined under Section 353 of Act 315, otherwise known as the Revised Penal Code as an imputation of a crime, or a vice, or a defect, real or imaginary, or any act, omission, condition, status or circumstance tending to cause the dishonor, discredit, or contempt of a natural or juridical person.
The posts of Mr. xxx in the Facebook page of MAIDPROVIDER as well as on the website COMPLAINTSBOARD.PH tend to discredit the business of MAIDPROVIDER as a provider of qualified house helpers, drivers, cooks and yayas. Hence, a Criminal Complaint for Libel as defined under Republic Act No. 10175 may be filed against Mr. xxx.
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This was his experience and there is freedom of speech. This is not libel; libel is when there is malice but the one making the complaint had reason for his writing this. You as a maid agency should even be apologetic for these circumstances. What horrors! You would even dare to sue a client that you gave bad treatment. To add, the 9thousand agency fee I think is s joke - are you hiring only expats? Because even when asking for replacements - no agency is ever sure of providing a quality helper asap. There is always a period of 1 month or more wait (based on my experience of 5 years yaya hiring).
I was going to get maid provider but after doing research am glad that this showed up because if this is all true (and by far I am not going to get maids from here).
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Because of the good marketing presentation of maidprovider.ph, I actually considered utilizing them to hire a kasambahay. Good thing I did some research and I am absolutely thankful to the one who wrote "Maidprovider.Ph newborn yaya scam" and others like him who posted their experiences; I will not consider maidprovider.ph again. And I agree with the comment of HappyDove - there is no libel in the article, it was posted with good intention to warn others; shame on maidprovider.ph for threatening criminal action - you only managed to put yourself in a worse light.
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I was considering MaidProvider.ph -- in fact I called them, but they were closed and was going to call again in the morning.
But after doing a bit more research and now reading MaidProvider's response here to this complaint and them disgustingly threatening libel charges against the poster I am steering far clear away from them. And you should too!
The Cybercrime Prevention Act of 2012 is a disgrace to free speech and human rights and to see a company actually threaten to invoke it over a negative review proves exactly that.
Any company that would abuse power in this way should be avoided. ESPECIALLY if it's a company that's sending people to live in your home.
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You have the right to say what you think about something. Even if someone does not agree with your opinion, you are allowed to share it. Libel (or defamation) is an untrue public statement that is damaging to a person’s or business’s reputation. The important word here is “untrue” -- If you lie about something that happened, and it causes harm to someone else, you may be liable. You can… tell the truth and share your opinion. You can’t… tell lies or break the law.
The irony is, people don't expect all the reviews to be positive. Things happen, some customers are unreasonable. We get that. If 90% are positive, the product is probably pretty good, and vice versa.
BUT IF A COMPANY THREATENS NEGATIVE REVIEWERS, THEN I DON'T CARE IF THE REVIEWS ARE 99% POSITIVE. I'M NOT BUYING FROM A COMPANY THAT BEGRUDGES UNHAPPY CUSTOMERS THE RIGHT TO VENT.
I have a story to expose these people (I should have researched them before contracting them). I am just too tired right now as its late at night. Posting a full bad review soon.
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Maidprovider is a good agency
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I hope I read this post before I tried to get a yaya from maidprovider.ph - I also had the same bad, tiring, drainful experience
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we have tried a couple of these agencies but maidprovider.ph is the most unprofessional, rude and most difficult to deal with. be very careful and try to research more before contacting them.
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maidprovider.ph is a business.. i'm sure no guarantee of getting a good maid. they dont care what client's needs and no support from them as soon as they collect the agency fee. Do not believe in false advertisement.
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Do not rely on maidprovider. Ph. . Its their business to collect agency fee and no guarantee of getting qualified maid. Do not believe in their advertisement.
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I myself was victimized by this agency. Don't deal with maidprovider.ph and expect good workers.
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Be aware and please try to do more research if you are looking for maid, or yaya. I did mistake by choosing this agency. I regret and this is definitely a nightmare as well as scam. Their webiste looks quiet impressive that's why I decided to give them a call and why not try. My mistake is I didn't do further research with this! So I gave them a call and the person I was talking to was really nice and accommodating and answered all my questions andso in just 1 click they deliver the all around maid/yaya. I paid 10, 200 for the replacement fee inculded the delivery fee. I interviewed the maid and I hired her. She only lasted for about 3 weeks, she was not good at all so many reasons that I didn't like her so I decided to tell to the agency that I want a replacement! She was chismosa and doesn't really know how to do even a simple cleaning. It was a nightmare with her and I actually wished that our life would have been less stress if there is no maid but then yeah you have so many things that you have to do rather than cleaning right? Anyway so I requested a replacement, nobody wants to talk to me and answer my call, I have been calling for 1 week and different person answering my calls and they said they are going to call me back and NO ONE CALLS ME BACK! So I started to be really pissed off and yes it took 3 weeks for them to actually figured it out that I need replacement. I had to go to their agency to choose a my replacement. In their website you are really going to expect high standard of maids considering the agency fee that they wanted you to pay. I went t the their office and choose the one I like, apparently I didn't like any but then they still gave me a maid that told me to do a trial for 1 week while they are waiting for another batch of maids coming that week and if I don't like the one they are going to give they will replace it. I had to pay 850.00 php for her requirements. Yes another payment! And so I got the maid and yes she was another nightmare after 2 weeks. I called them back and wanted a replacement and they said my contract is already expired and so they wont be able to give me a replacement. Such a hassle. This gave me a real lesson. Now I am getting a maid from the province which is recommended by a friend. Please don't become a victim of this scam agency!
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Never get maid to this agency, they are only nice when you are getting a new maid but for replacement they are tiring, pain in the ###, and very unprofessional. This is absolutely a scam. I paid total of 11, 100. This agency should stop their business!
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I was also victimized by this agency out of desperation. I think we should petition and file for a complaint on this company since their goal is to get money from families that are in straitened circumstances. We are aware and agreed to pay a large amount, provided they will deliver what is expected and what they perceive to be. It's useless to just rant online. Maidprovider.ph will just continue to prey on people like us who are really in need of a helper and just swindle. Shame on you and all of your staff maidprovider. Hope this won't happened to your loved ones.
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I'm now facing issues with this agency. Last August, my and my partner elicit their services and was able to get a maid from them. However, my nightmare started when our maid simply left in the premise of taking a day-off taking with her a handful of our belongings.
Items that were identified missing includes - clothing, new underwear garments, 2 pairs of swarovski earrings, mango shades and iphone earphones - estimated value of stolen goods more or less PHP 8, 000
Outstanding cash advance of PHP 2, 000
Broke a newly brought stand fan (she knock it over) worth PHP 1, 700
Total amount of theft and damages - PHP 11, 700
Here's a detailed event log :
Oct. 24, 2015
- The maid that was deployed to us Michelle Dela Cruz left the house in the premise of taking a day-off yet she did not return
Oct. 25, 2015
- Tried calling Michelle's mobile phone but not answering
- Called Maidsource office and the guard/security personnel told me that there's no office on Sundays
- Sent SMS to Maidsource mobile and was told that my issue would be addressed by Monday.
Oct. 26, 2015
- Did not receive call from Maidsource and I was the one who called you to report the incident
- Was told that Maidsource would provide replacement and I would have to wait for possible candidate replacement
- Called Maidsource almost daily to follow-up on the candidate but no candidate was available at the moment since they are still finishing some requirements
Oct. 30, 2015
- Maidsouce provide 2 possible candidate but both profiles indicates that the replacement is expecting to be a "yaya" but we declined the candidate and requested for re-fund instead. Was told by our "account manager" that our re-fund request will be escalated to his boss "Greg"
Oct. 31, 2015
- Called Maidsource again for the re-fund "Greg" told me that in order to get a re-fund it still needs to be raised to Maidsource management for approval (the notion I got from this is that, you can't re-fund right away and I will have to wait for days/weeks before getting the re-fund)
- I relayed the issue of mismatch candidate to "Greg" and got his commitment that he will personally handle my account and do a pre-screening on the candidates to ensure that specific maid requirements are met so that I can give Maidsource another chance to redeem themselves and provide a good candidate
- Greg promised to call me on Nov. 2 for candidate
Nov. 2, 2015
- Again, Maidsource did not call me and I was the one that called to follow-up for the candidate replacement
Nov. 3, 2015
- Candidate profile was sent and phone interview was made
- Candidate is hesitant to take the job since its not in accordance to her expected salary even after explaining our going rate and benefits
After a week, I still don't have a replacement and notice how I was the one doing follow-ups instead of Maidsource being a more pro-active service provider. I wish I did a more diligent research about this horrendous agency. I'm still waiting for their replacement.
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My name is Candy of the MaidProvider.ph Team.
We feel sorry for what happened to you. We at MaidProvider Team are committed to help clients with their concerns. We solve tens of customer issues everyday and no client should be left treated the way you were. Please give me a call and I will personally attend to your concern. Our number is 02 405 0000. Look for me, Candy.
For the rest of our clients, our Customer Care Representatives are standing by to resolve your concerns. Call us at 02 405 0000.
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To miss mary lim and Zel Montano, you are complaining about MaidSource.ph. We are MaidProvider.ph. Thank you
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please help, I also hired one of their housemaid last October 27, 2015... but after only two weeks the maid we got have some serious attitude problem. I dont wanna collaborate further on this story as I may sound redundant, in other words same old story about housemaid lame excuses and demands just to have a clear exit. Right now, i been waiting for more than two weeks to get my replacement. I just called the number they give for their customer service but then the phone is always off. I paid almost Php11, 000 fee to MAIDPROVIDERph, I didnt get what i paid for and gave nothing but headache and i felt that I was totally ripped off. If only i research further, if only i came to see this website earlier i would have not give this agency a chance. I do hope this will stop... wishing that i can get my money back.
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Comments (33)
Philippines
Kids & Baby
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