I have had reasonably good communications, using magic-jack. I used it in The U.S., prior to
relocating to The Philippines; &, I've continued to enjoy fairly good communications with it,
here, as well. Perfect, unbroken communications? At times; but, usually, at some point in
time, communication breaks up during conversations (just as it does, during cell-phone
communications). Over the holidays, I experienced problems with dropping calls; &, not
being able to reconnect right away. One thing to bear in mind, it (is) neccessary to click
to get upgrades, (all the time); it does tend to clear up problems.
That being said, my complaint is the communications box that pops up when you click
on Live Person. While I can move my pointer around, inside that box, no matter what
I try, I have never been successful (while in The Philippines) at getting the cursor to
appear, when I click to begin keying in the communication; so, I am unable to communicate
with a Live Person, Period!
Also, I was hoping to obtain a listing for international rates; &, can't find any, within
the provisions of their site. Well, in order to get any info about it, you have to fill in
their form, with your e-mail & password. Problem is that my e-mail address has
changed since I ordered Magic Jack; &, while they have a supposed provision to
correct this, under forgot e-mail/password, it is the (same exact) thing! Same
screen, same form! So, you figure; okay, I'll submit it, under my current e-mail
address, according to their claim that they will e-mail me information; &, when
I check my e-mail: Nothing!!! So, my frusteration is that I can not, in any way,
shape or form, communicate with (anyone) from magic jack support, in order
to get my questions answered!
Thanks for your time, Philip Roberts