The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

MagicJack / fraud and scam

1 United States Review updated:
Contact information:

Magic jack is a scam i would not recommend this product i would not put anyone through this *** *** junk and having that little girl lie for them on site shame on you magic ***. They need a law suit on them and especially no phone number for customer support they must not like it either for them to have magic jack and not have phone for c/s whats up with that and there chat clients are not good also they must of just started to school on customer service and still in kindergarten, magic jack you need to be put out of business and a big law suit.

Va
Sort by: Date | DownRating

Comments

  • Vl
      13th of Nov, 2008
    +3 Votes

    I ordered the magoc jack on november 2nd 2008. I paid extra money to have it delivered in 3 days> I have not yet to see it and it has been 11 days. I just went on the live chat on there web site and now they say they dont have my order. I didnt not re-order I will have to speak with my husband first about this. But my mother in law does work for and attorney firm and If they dare try to bill me there will be trouble!! How can a company have a website and comercails on tv if they are just going to scam people. That is not patrioic. Unless they are from another country and this is one of them scams that go around. I dont know we will have to see.

  • Sh
      26th of Jan, 2009
    +3 Votes

    Unfortunately this device acts as spyware, it is also almost impossible to remove (it basically becomes part of windows) and if read close enough in the terms of agreement you you agree to allow Don Borislow of YMAX to access information from your computer and sell it third party so really is your identity worth the money you save a year on internet phone service. What sounds too good to be true, usually is...

  • Jo
      8th of Feb, 2009
    +3 Votes

    I ordered it (MAGICJACK(MJ)), connected MJ and read Terms Of Service (TOS) dis connected it and have retuned it., Noproblem. I have been trying to get my computer back to normal, I think I finally rid it of SPYWARE AND ADWARE. I did have many crashes after removing The MJ. If it sounds to good to be true, it is a better chance that it is a better stay away from. I am sure it is a good thing, The MJ, but it was not right for me. I think they should put TOS on there order siteprior to ordering it. Let the Consumer make a choice. of accepting the TOS prior to ordering, saving MJ S & H charge. At $19.95 a year I don't see them giving much customer service, TOS does say they can raise the rates without notice.
    John J. Goodson, San Diego, CA

  • Ka
      26th of Nov, 2008
    +2 Votes

    the 1st comment is true..you know what S Brown(comment 2)..i think your from the company that's why your depending the magic jack...stupid...

  • Ka
      4th of Dec, 2008
    +2 Votes

    Their site sucks and is really hard to navigate, a Mac OS X patch for the Caller ID bug is long over due. BUT other than that MJ is the ###, we've been using it for over 2 years we love it so much we got the family overseas one, we now call them multiple times a day (sometimes for no reason) for FREE!!!

    PS: I was searching for an OS X patch for the caller ID issue, when I found this page believe it or not this is the first time I review a product much less defend one!

  • Ni
      14th of May, 2009
    +2 Votes

    This is conversation number 1 With Jenna - Supervisor


    Please wait for a site operator to respond.

    You are now chatting with 'Amor'

    Amor: Hello, how may I help you?

    Ann: yes... I had origionally signed up for a "Trial" and canelled when I realized that the money came off my credit card as a "HOLD"

    Ann: The money has not yet been released back to my card yet.

    Ann: It has been over a week

    Amor: May I have your full name and email address please

    Ann: XXXXXXXXXXXXXXXXXXXXXXXXXXXXX

    Amor: Thank you for that information

    Amor: One moment please...

    Amor: Thank you for holding

    Ann: yes

    Amor: Ann, The order was canceled so this authorization is being removed from the account.

    Amor: It's a debit card so it will look like a charge because the funds will be unavailable but the authorization is being removed.

    Ann: is being removed today, now?

    Ann: its not a debit card xxxxxxxxxxxxxxx

    Amor: That depends on your credit card company how long they will shows back to your account

    Ann: well I called them yesterday... and monday... and Friday. They say they are waiting on you guys to release the funds back to my account... or turn over the "HOLD"

    Ann: I want a 800 number to call you. or a supervisor.

    Amor: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.

    Please wait while I transfer the chat to the best suited site operator.

    You are now chatting with 'Jenna'

    Jenna: Hi, this is Jenna. I'll be happy to assist you for today. Please let me read your past conversation with the other agent. Thank you so much!

    Jenna: Thank you for waiting.

    Ann: ok

    Jenna: Can I have the first four digit and the last four digit of your card please?

    Ann: just a minute

    Jenna: Yes, sure. Thank you.

    Ann: xxxxxxxxxxxxxxxxxxxxxxxxxxx

    Jenna: Thank you for that,

    Jenna: One moment please...

    Jenna: Thank you. As I check here, there is no transaction made by magicJack. Please try to contact your bank again and check with them if there is a transaction made.

    Ann: I want an 800 number to call you. I called my bank yesterday. So Ill give them your number

    Ann: u 2 can talk it out

    Ann: I want my money returned. And they say its being held on your end.

    Ann: So if you don't have it... and they don't have it... WHO HAS MY MONEY

    Jenna: I am very sorry for that, Ann. Please let me assist you through chat.

    Ann: I ... want... some kind of number I can call you... I want some kind of number my cc company can call... or I want this problem FIXed now... please.

    Jenna: Yes, Ann. We will resolve this.

    Ann: good

    Ann: Thank you.

    Jenna: Do you have your bank statement now with you?

    Ann: Online, yes

    Jenna: Did you receive a billing statement from magicJack?

    Ann: I don't know what that is. I cancelled the morning after I Ordered.

    Ann: I received a cancelled confirmation in the mail

    Jenna: Thank you. Please try to check your billing statement.

    Ann: magicJack is provided on an annual or yearly service agreement. You will never receive a monthly bill or statement.

    Ann: Al I found

    Jenna: Thank you for that Ann.

    Jenna: For Billing inquiries, the phone number can be found in your bank statement.

    Ann: NO its not on my bank statement. NOTHING but a hold is on my bank statement! So you do have a number which is what I am requesting from you now.

    Ann: I have to get my kid ready for the bus... Im printing this report. And I need a number.

    Jenna: Yes, Ann. Please call this number: 2814041551. You can call that number during business days.

    Jenna: Again, I apologize for Ann.

    Ann: im gonna try it now... don't go anywhere

    Ann: who do I ask for

    Jenna: Yes, . sure.

    Jenna: You can ask them your concern.

    Ann: Thanks Jenna.

    Ann: works, thanks

    Jenna: You are most welcome.

    Jenna: Is there anything else I may help you with today?

    Ann: Well it hasn't been much help as it is. So no thx

    Jenna: I apologize for that, Ann.

    Jenna: I hope this will be resolve. But as I check here there are no payments have been applied to this order.

    Jenna: Again, my sincere apology. Take good care and have a great day.

    Jenna: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "close" button on the top right of this screen and the survey will appear. Thanks again!

    Jenna: Take good care and have a great day.

  • Ni
      14th of May, 2009
    +2 Votes

    This is conversation number 2 With Evert - Supervisor


    Please wait for a site operator to respond.

    You are now chatting with 'Nick'

    Nick: Hello, how may I help you?

    Ann: Yes Nick... I cancelled my order a week ago today.

    Ann: My funds still have not been released to the cc company.

    Ann: I just called them, they said that MagicJack needs to call and have that done.

    Nick: I apologize for inconvenience.

    Nick: May I know your order number ?

    Ann: xxxxxxxxxx

    Nick: Please wait while I check that for you

    Ann: Reference ID: xxxxxxxxxxxxxxx

    Ann: ok

    Nick: One moment please...

    Ann: xxxxxxxxxxxx is my credit card company's phone number... Hit 0 three times to speak with an operator.

    Nick: Are you sure you have been charged for this order ?

    Ann: Its not showing as a charge, but as a "HOLD" on my account. The only way the CC company is putting that back onto my available credit is for someone from this company to call and release the funds back to my account.

    Nick: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.

    Ann: y

    Ann: ty

    Please wait while I transfer the chat to the best suited site operator.

    You are now chatting with 'Evert'

    Evert: Hi, this is Evert, one of the supervisors here.

    Ann: Hello

    Evert: Hold on and let me review your previous chats

    Ann: ok

    Evert: As I checked here, your Order has been cancelled and No payments have been applied to this order.

    Ann: Ok but... Someone needs to call my cc company and tell them that. That the order has been cancelled and the funds were not taken... They can release that back to my CC.

    Ann: Thats all I am asking right now.

    Evert: Contact them personally since we dont have your money

    Ann: I did.

    Ann: They say you have it... You say they have it..

    Ann: So call and make me happy.

    Ann: xxxxxxxxxxxx is my credit card company's phone number... Hit 0 three times to speak with an operator.

    Ann: Then we can both go on with our day.

    Evert: No, we dont have, why should we put a hold amount if it was cancelled.

    Evert: No, we dont have, why should we put a hold amount if it was cancelled.

    Ann: Well then all it takes is a phone cal to get it straightend out right?

    Ann: Magic Jack: We don't have a hold CC: Ok thanks.

    Evert: We cannot call them. contact them personall or may dispute those charges

    Ann: I am saving these chats by the way

    Ann: I SHOULDN"T have to dispute!!! I have an email that said the funds would be released in 3 to 5 days. Its been over 3 to 5 days!!

    Evert: No problem

    Ann: All it takes is a phone call.

    Evert: i am sorry but we cant call them, I believe that I have already provided you all the information needed and we are just keep on repeating the same process. Goodbye

    Chat session has been terminated by the site

  • Ni
      14th of May, 2009
    +2 Votes

    This is conversation number 3 With Cassy - Supervisor


    Please wait for a site operator to respond.

    You are now chatting with 'Victoria'

    Victoria: Hello, how may I help you?

    Ann: Supervisor

    Victoria: Hi

    Victoria: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.

    Please wait while I transfer the chat to the best suited site operator.

    You are now chatting with 'Cassy'

    Ann: hello cassy. We have a mess here. And I need someone that is going to provide the solution to my problem. I am saving our chats for whatever purposes.

    Cassy: HI, Ann

    Cassy: Please hold for a moment while I'll review your previous chats. Thanks!

    Ann: Thank you

    Cassy: Thank you for holding

    Cassy: Are you inquiring for your canceled order, right?

    Ann: yes

    Ann: what am I supposed to do when you all say its on the CC company's plate... and they say its on your plate?

    Ann: i feel pretty helpless

    Cassy: May I know when was the last time you contact your bank, Ann?

    Ann: Just got off the phone with them about 15 minutes ago.

    Ann: They said someone from magic Jack needs to call them before the funds can be put back onto my account.

    Cassy: As I've checked with your account, there has been no charges applied yet on your account since your order has been long canceled

    Ann: I am on Social Security. I was just trying to save some money.

    Ann: I have bills to be paid

    Ann: Yes, no charge... but there is a "Hold"

    Cassy: Would it be okay if we can notify your bank for your canceled order so they reimburse the certain hold on your account?

    Ann: OMG that would be just WONDERFUL!

    Cassy: Can I have billing number or fax number of your bank?

    Ann: xxxxxxxxxx press 0 three times for an operator.

    Cassy: Thank you. I would need to forward this information first to our higher sales so we could notify your bank then. Please check your bank after 24 to 72 hours for reimbursement of the certain hold

    Ann: Well what is the phone number for them so I can check to make sure that they get the number or to check on the progress after 24 to 72 hours please.

    Cassy: Are you asking for our phone number?

    Ann: I am

    Cassy: I do apologize but we don't have phone number to call we only do support over this chat session

    Ann: Every company has a phone number.

    Ann: I want to make sure that what you say your doing is going to happen. I have been jerked around for a week.

    Ann: What exactly is this higher sales department?

    Cassy: They don't entertain chat at all, this is the highest department you'll be given a chance to talk with, please rest assured that this issue has been taken care of

    Ann: Well Cassy, I would like to speak to another supervisor.

    Ann: Not Jenna or Evert or Amor or Nick... Someone that can actually do something.

    Ann: Provide me with results now. Not 24 to 72 hours from now... It didn't take that long to take my money... In fact that happend within seconds.

    Ann: Is this even a ligitimate company?

    Cassy: Please understand that we are taking down your concern here in our end, the best and the only thing we can do is to notify your bank, since there has been no charges made on your account

    Ann: Well lets notify them right now.

    Ann: Im not waiting another day or 2 just to find out that nothing has been done.

    Ann: Exactly the reason im saving our conversations from Magic Jack.

    Cassy: Yes, you can save it for future reference

    Ann: Supervisor please. Someone that can help now please.

    Ann: Or a phone number

    Cassy: I perfectly understand your situation, however I believe we are keep on repeating the same process. May I now end this chat session? Thank you

    Ann: what if I don't have internet tomorrow because I can't pay the bill.

    Chat session has been terminated by the site operator.

    You are not currently in a chat session.

  • Ni
      14th of May, 2009
    +2 Votes

    This is conversation number 4 With Evert... again - Supervisor


    Please wait for a site operator to respond.

    You are now chatting with 'Tracey'

    Tracey: Hello, how may I help you?

    Ann: Supervisor

    Tracey: are you asking for any supervisor online.

    Ann: yes or a phone number I can call someone

    Tracey: please hold as i transfer you now

    Tracey: One moment please...

    Please wait while I transfer the chat to the best suited site operator.

    You are now chatting with 'Evert'

    Evert: This is Evert, and it is you again

    Ann: Hello again Evert.

    Evert: Please listen to us

    Ann: Im listening

    Evert: You have cahtted Supervisor cassy

    Ann: yes

    Evert: and yes, Contact your bank

    Evert: We cannot call your bank

    Evert: Okay?

    Ann: Cassy said u could

    Ann: everyone says something different.

    Ann: Eventually ill get someone that can help. How does a company that sells "PHONE SERVICE", not have a phone anyway?

    Evert: Noone can help you since we cannot see any charges here on our end.

    Evert: Okay

    Evert: Please contact your bank

    Ann: I did.

    Evert: Tell them to cancel those hold amount, .Please do

    Evert: Click on the menu of your magicJack cumputer display and make sure that the "Do Not Disturb" is NOT checked.

    Ann: Bank vs. some company that doesn't want to help. or be fourth coming with a company phone number... or simply pick up a phone.

    Ann: I DON'T HAVE MAGIC JACK why would I put a "DND" notice up.

    Evert: disregard it

    Evert: I believe that I have already provided you all the information needed and we are just keep on repeating the same process. Goodbye

    Chat session has been terminated by the site operator.


    So when someone askes me about Magic Jack as a company... Pull up a chair and get comfortable because I have a mouth full of bad to say about it. I have no doubt that it is ok for some. But DONT try to get the "Free Trial" when you are low on your credit limit, because they are gonna suck that money out whatever way they can. SHAME ON YOU Magic Jack.

  • Ll
      13th of Jun, 2009
    +2 Votes

    God DANG!

    You get your MJ serviced with live chat at 20 minutes at the most, compared to the over priced phone company, who has to send out a technician...

    Major DUH!

    I don't leave my computer on 24 hours. Nobody has the right to call me in the middle of the night, damnit! I need my sleep.

    Unless there is that one accident in the middle of the night that killed one of my loved ones, then they deserve it! They shouldn't be out driving in the middle of the night, anyway!!!

  • Jo
      11th of Sep, 2008
    +1 Votes

    I have Vonage and it has a lot of good features. Pretty reasonable to. Because of my wife and kids having cell phones we rarely use the home phone. I was looking for something even cheaper than Vonage. I have seen the MagicJack commercial numerous times and was going to give it a try. Steve, like any new product you will have complaints. I read several, but was still interested in purchasing. But after reading ALL that you have been through, I wouldn't touch this product if the gave it to me with free service. I thank you for this post and you have by far been through more than any other consumer being scammed by TragicJack. Guess I will be sticking with Vonage a little longer.

  • De
      28th of Oct, 2008
    +1 Votes

    I purchase a majic Jack from a commerial on T.V. everything sounded very good and the price was execellent and also the 30day trial just blew me away.

    When I receive the product in the mail I installed it very easy to my computer and it worked, but with bad reception and it slowed my computer down.

    also they billed my account within 15 days with a c harge that wasn't correct stated to me.

    also within another 15 days they billed my account again, , that's over a $150.00

    they tried again the 3rd time so I changed my ac count information and they was unsucessful on the 3rd attempt.

    this company is a scram and I advice anyone not to purchase this product because they take money out your account within giving you an invoice in the mail or anything.

    There were never an invoice sent with the product stating exactly how much you were being charged, , so they take what they want out your account.

    This company is an rip off, , so don't purchase the product, , all the complaint are correct.I had to change my account to keep them from taking more money.

  • Ci
      30th of Oct, 2008
    +1 Votes

    Hello, We are thinking about getting this magicjack, and I went on BBB and did some research, Here is a live Person you can talk with at the Corporate Head Quarters of MagicJack Peter Russo 1-561-722-0433, Address is 5700 Georgia Ave. West Palm Beach, Florida 33405

  • Sc
      19th of Nov, 2008
    +1 Votes

    Magic jack is a great product, I will save over $2000.00 in 5 years by dumping my monoply phone company. You do need a fast internet service. This is one of the best investments I have ever made. Please ignore the previous comments, they apparently don't know how to use simple eletronics!

  • St
      19th of Nov, 2008
    +1 Votes

    My brother purchased the magic jack and the reception is really a coin toss. Sometimes the reception was ok, sometimes really bad, but never clear 100% of the time. Sometimes he would have to hang up and dial the call again to try and get better reception.

  • Pa
      29th of Nov, 2008
    +1 Votes

    Purchased the product in March 2008. Works as adverstised. It's not a seamless replacement for a landline, and I can't compare it to other VOIP products, but it works as adverstised and I have no plans to stop using it any time soon. It has saved me about $500 so far this year and I expect similar savings to continue indefinitely.

    The only flaw I have found with this product that causes me any inconvenience is the necessity of dialing the area code for local calls most of the time. This seems like a big deal until you get used to it, and now that I am used to it, I wonder why I ever thought it was a big deal. I just think of all phone numbers as having ten digits now, and have no problems.

    Make sure you follow the instructions, plug the device into the USB port on a computer and not a USB hub that doesn't have its own power. Make sure that your broadband connection has bandwidth, if you are using the same connection for heavy downloading then you will have VOIP issues no matter what VOIP product you use (such as Vonage, etc).

    The sound quality is flawless, the voice mail and caller id work perfectly, and I am convinced that cheap VOIP is the future of the "house phone."

    Ignore idiots who spam these review boards with negative tales and biazarre stories. Try it for yourself, it's only a few bucks and you can now buy it at Radio Shack. If it doesn't work you haven't lost much. If it does, you will save 100 times its cost in a couple of years time.

  • Da
      2nd of Dec, 2008
    +1 Votes

    Dec 12 I looked into ordering this item. I went to the company website and went through the process of placing my order. I followed each step which took me to their check out page. I was scanning down the page checking everything to make sure it was correct and had gotten about 1/3 of the way down the page and had not clicked on anything while doing this when suddenly the page was redirected to one that informed me that my order was processed and I would get a confirmation email. I want to repeat, I did not click any button/link to complete the order. this was a checkout page with multiple options for upgrading and changing. After navigating through two layers faqs I finally found a link to a chat room for customer service. I was frustrated with the checkout page and decided I wanted to cancel. I told the customer service rep that I wanted to cancel my order and they told me I had to come back in two hours to do that. I could not because I needed to leave for work so I asked for their customer service number so I could call from work (where I do not have internet access) to insure the order is canceled.

    this is a transcript of that portion of the conversation:

    David: I do not have any email from your company

    David: I would like the customer service phone number please

    Harry: It will only be stated in your email confirmation David, why you want to

    call? you are not satisfied of my honest answeres

    David: you are required by federal law to provide a phone number if you take my

    credit card number. your firm has my credit card number. I demand you disclose a

    contact phone number for your firm imediately!

    Harry: Thank you for your patience. I will transfer you to a higher level of

    support. Please hold while I transfer you.

    Please wait while I transfer the chat to the best suited site operator.

    You are now chatting with 'Paul'

    Paul: Hello there. This is Paul. Your Higher Level of Support and I will be

    assisting you with your concern. Please do give me an ample time to have a

    moment reviewing your chat session with the previous operator/s. Thank You.

    [13 minutes later]


    David: I need to leave for work in 2 minutes. I require your customer service

    number as I will not have internet access for the next 12 hours

    Paul: We use Tech Chat to better assist you. By using Tech Chat, we can send you

    instant upgrade links and run several diagnostic tests, that cannot be done over the

    telephone. We are also able to see where you are located, what OS and Internet

    browser you are using. Lastly we can see that your Internet connection is working

    too.This will provide the best Customer care experience and keep you most

    satified.

    David: I require your customer service phone number now. I need to leave for

    work now

    Paul: I am sorry David but we only do support over this chat. You can visit us

    again later on your most convenient time so that we can assist you.

    David: it is a violation of federal law to request and accept a credit card number

    and then refuse to provide a contact phone number.

    David: I demand your corporate phone number and the legal address of your

    corporate headquarters

    David: It does not take 15 minutes to look up a phone number

    David: I am late for work

    Paul: I am very sorry but we are not allowed to give such information. And we

    only do support over this chat.

    David: you are in violation of federal law

    David: your webside illegally took my credit card information

    David: give me a phone number for your company or I will file a criminal

    complaint

    David: I will contact visa to inform them you are violating their policies

    David: and I will complain to my bank

    Paul: David, since you have just ordered less than an hour, I would advice that

    you visit our Live Chat again later to ensure that your order wen through and

    within 2-4 hours, you will also be receiving the Confirmation Email from what

    you have ordered.

    David: your phone number! now






    as you can see, no amount of threatening will convince them to give up a phone number despite the fact that FTC regulations require anyone billing a credit card to provide a contact phone number.


    our conversation continutes:

    David: I sugest you connect me to your superior

    Paul: I am sorry but only us supervisors are the last chat you can be connected to.

    We are located here in West Palm Beach, Florida.

    David: I now have to assume it is your intent to commit credit card fraud sinse

    you refuse to provide information I am entitled to by federal law

    David: West palm beach is not a legal address. I require your street address and

    the legal name of your company or the company name that will show on my

    statement

    Paul: Okay. Here it is:

    Paul: magicJack LP

    Paul: PO Box 6846

    Paul: West Palm Beach, FL 33405

    I was unable to get them to provide any phone number or street address.



    after doing some research on the internet I found the following:

    Primary Phone: (561) 594-2140
    Primary Fax:
    Primary Contact: Peter Russo, CFO

    If you call the above number you will only get a recording which goes on to insist that the only method of customer service contact is via their web site.

    Then at the end it finally gives a phone number which they say is answered between 11am and 8pm m-f. That number is: 281 404 1551

    But when I called it at 1:15 pm monday I got a recording from the phone company informing me the number is not in service.

    It is never safe when a company refuses to provide a contact number.

    a few hours later I finally got an email from Magic Jack. It informed me of the details of the order that I did not place. Despite Harry's insisntance that a billing number would be included in the email there was no such number. again, illegal.

    I contacted them via their tech chat and after going through a few more hoops I finally got them to cancel this order.

    This evening I have done some additional research and found that this company had more than 600 complaints to the BBB as of a year ago. They currently are rated an "F" by the BBB.



    Any company whose website jumps the gun and completes the order process while you are still reviewing their check-out page is not to be trusted.

    Any company that does not provide a contact telephone number is not to be trusted.

    I cannot speak to the experience of the orifinal complaint on this page but I can confirm with my own experience that something is amiss.

  • Cs
      12th of Mar, 2009
    +1 Votes

    Re: Mikey

    "good try, but they have not been in business 5 years"

    can you not read the future tense of "I will save"? this is a projection of using it over the next 5 years
    Just felt the need to point that out since you felt the need to try and correct someone without grounds

  • Mb
      20th of Jul, 2011
    +1 Votes

    I just spent hours online with a rep who nended up disconnecting me. My issue: My daughter purchsed a Majick Jack for me as a gift several weeks ago. She used her bank card for the puchase. I had to have a replacement which was done and this company drafted my bank account for it. They also drafted almost 50.00 extra from her bank account for no apparent reason. Clearly this was an error. The rep would/could not give me any billing info, kept repeating in poor English (written) that 'the account was dropped back into the account' whatever that means, repeatedly told me that the charge 'had dropped off on his end' so it appareny did not exist any more for him, told me she needed to contact 'her bank', ignored my request to remove her bank info from my account and ignored my request to fax over to him the written proof that indeed her account had been drawn from without her approval just to name a few unhelpful responses. My daughter does not have an account with them and the draft was just done a few days ago. The rep told me that that charge had just 'dropped off' of his system. What does that mean? He just continued to give me the runaround. I am going to contact my State's Attorney. I'm going to get this money back. My impression: This is a 'boil room' operation with no infra structure. There is no appropriate billing system intact for which a customer service rep can resolve billing/bank draft issues. What phone company does not a a PHONE number for customers? What PHONE company company does not have a record of drafting an account which only ocurred a few days ago? Yes, the product does what it says. It works. Just don't trust them with account information and don't count on getting your money back.

  • Mb
      20th of Jul, 2011
    +1 Votes

    My Magic Jack was purchased by my daughter as a gift to me. She used her bank card to pay for it. Last week Majci Jack drafted her checking account for no apparent reason for almost 50.00. I spent hours online with a rep who ran me in circles, stating that he could not see her card on my account even though just a few days prior her card HAD been used by them for this draft. My daughter does not have an account with them. I want to know why a 'phone' company does not have a 'phone number' for customer service. I want to know why this rep could not simply replace the money into my daughter's account. He could/would not tell me what he saw on the billing system, he kept me online for two hours repeating phrases such as, 'the account was placed back to account', I continuosly had to ask him what he meant by these remarks and when I made the request to fax the proof that her account had indeed been drafted by them ignored my request for a fax number. He also ignored my request to have her bank account removed. My impression: The product itself works well for what it is. Bet bottoms to dollar this is a cover up company with no infra structrure, no means of resolving billing and bank drafting errors, the reps are not equipped to resolve these problems and have difficulty with the English language. I still have not been able to get my daughter's money back and I'm angry as hell that this 'legit' phone company resticts customers to online reps only who can disconnect you at anytime and no one is held accountable. I'm taking this complaint to the States Attorney for investigation and to get this money back. M Braun

Post your comment