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M & H Motros (Proton Dealers) / Major Service Gone Majorly Wrong

1 South Africa

I took in my car for its 60 000km service. The dealer adviced me to change the timebelt at this time. I did as adviced. When I went to pick up my car I noticed that it stuggeld to go into gear. But as a woman I did not think anything was wrong as they said that they tested it after the service and it was fine. So I drove of with my child. Half way home the gear jumped out and I almost made an accident as it was in the afternoon and the heavy traffic. I was ratteld and puld of at the nearest public location. When I wanted to drive again I could not get the car in to gear at all! And struggeld for about 2/3 min. When I got home I told my Husband about the problem. We tried to phone the grage but the lady at the switchboard said that there it no answer at the workshop. The following morning my dad took me back to the grage. I told them that the cars grears is a mess. The guy said that it is inpossible they did nothing near the gearbox! But after a will he said that the machanic will go home with me to check what happend. When he got in the car he confesed that the gears does not feel the same as when I brought in the car! He said that I should not warry they will fix it. The monday they phone and said that they are not capable to work on the car and I must take it to a Pta Branch at my own cost!!! I said that I will not as they messed it up. He said that I was childisch! I phone Proton Cus complaints. The guy there said that the defenitly did something wrong and that they have to losen the engin and gearbox to change the timebelt. And that I should not take my car. And that they will sort everything out for me!! I have hear nothing from them since then. I am without a car for a week know. The owner of the grage said that we must try and proof that it was them! How can they mess something up and not take resposibility for it???? My car only went for a normal service and know its all a mess!! Please help me!!!

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