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luxury vacation rentals
HORRIBLE CUSTOMER SERVICE - I paid $2500 a night for what was supposed to be a once in a lifetime family vacation to the Amalfi Coast - and it was RUINED when we checked into the Villa Sophia NON_LUXURY DISASTER. The place had a super strong smell of MOLD and MILDEW everywhere. It was also infested with ants. Pool was covered in Green Algae. We all woke up feeling sick from the smell of MOLD- horrible! We knew we could not stay and demanded a refund of the unstayed nights. Texting, emails and phone calls is how we spent the days of our vacation :( they kept promising to help and nothing! It was Sunday and they said they had no one who can make it there. OK so we give them till Monday. We suffered through another night, as they promised a local representative will be there Monday as they take MOLD as a very big issue for our health. All day Monday no one came. Unbelievable - so we moved out on Monday and paid for another place to stay. They kept lying to us and telling us they were waiting on homeowner. Homeowner says they are waiting on LR. So much time wasted - no one ever showed up to inspect the place - There was a grave yard as soon as walked into the property, then a painting of hanging heads. WTF - Certainly not what you call LUXURY! Spent the rest of my vacation on phone calls, texts and emails with them to find out about getting a refund. Weeks later still NOTHING! They dont stand up for their customers at all. HORRIBLE! DO NOT USE LUXURY RESORTS! If there is something wrong they will not do anything to help you, and keep your money... RUINED VACATION!
Bad customer service
We experienced malfunctioning A/C in a Hawaiian home rented from Luxury Retreats. As an adjustment, we requested compensation but were only given a 5% discount on future rentals. When we indicated this was inadequate and requested a 5% payment, we were refused. They say they value customer service but failed to deliver. We won't do future business with them and will discourage others from doing business with Luxury Retreats.
The complaint has been investigated and resolved to the customer’s satisfaction.
DO NOT USE LUXURY RETREATS! Horrible customer service. They dont do anything when there is an issue. My Once in a lifetime family vacation to Italy renting a $2500 a night home - was a complete disaster. There was the smell of MOLD AND MILDEW Everywhere. It was also infested with Ants. This is Villa Sophia near Sorrento Italy. We were very tired from the travel and decided to stay one night. Then went to go for a swim and the pool was covered in Green Algae - not inviting at all :( Gross! totally disappointing and ruined family vacation - we decided to move out as we all woke up feeling sick from the strong smell of mold - and knowing how bad this is for your health we knew we must move out. They told us they cant refund us until they get OK from Villa owner - I didnt pay Villa owner I paid LR. They should stand behind their customers. I spent the rest of my vacation fighting with them about a refund... and still nothing weeks later! Horrible customer service. Other things - there was a grave yard on the property when you first walk in and a picture of hanging heads that freaked my daughter out. CERTAINLY NOT LUXURY or worth the money!
Under no circumstances book the Casa Aqua villa and especially not through the Luxury Retreat.
The customer service is shockingly bad. It takes ages for anybody to respond to your massages and they also extremely shady and dishonest and rude.
Stayed at Casa aqua in May.
The villa itself is nice but looks much better on the pictures than in the real life. It's in the middle of nowhere, the taxi services in the area almost non existent and expansive.
The pool is not heated so it's freezing cold.
Kitchen is poorly equipped.
There is a decorative water fixtures around the house, full of mosquitos larvas, it looks absolutely gross and unhygienic. You can't seat outside in the evening as you will be eaten a live by hordes of mosquitos.
In the bbq area is large hornets nest. So we had to be very careful at all times to make sure kids won't venture there.
Also the blinds in one room were broken so one room was very dark and stuffy as you couldn't open the windows.
We paid massive deposit and we can't get it back.
The comunication with both Casa Aqua and Luxury Retreat is appalling.
They are acusing us for couple of dirty marks on the sofa and rug but can't provide us with any legit cleaning services quotation.
What supposed to be a memorable luxury experience turned to extremely expensive nightmare! Avoid at all costs!
Is Luxury Retreats International legit?
Luxury Retreats International earns 100% level of Trustworthiness
Perfect Trust Endorsement: Luxury Retreats International achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Luxury Retreats International. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Luxuryretreats.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
According to our analysis, Luxury Retreats International appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
We looked up Luxury Retreats International and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Luxuryretreats.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Luxury Retreats International.
However ComplaintsBoard has detected that:
- Luxury Retreats International protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Luxury Retreats International. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Luxury Retreats International complaint handling
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Luxury Retreats International contacts
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Luxury Retreats International phone numbers+1 (877) 790-7948+1 (877) 790-7948Click up if you have successfully reached Luxury Retreats International by calling +1 (877) 790-7948 phone number 0 0 users reported that they have successfully reached Luxury Retreats International by calling +1 (877) 790-7948 phone number Click up if you have UNsuccessfully reached Luxury Retreats International by calling +1 (877) 790-7948 phone number 0 0 users reported that they have UNsuccessfully reached Luxury Retreats International by calling +1 (877) 790-7948 phone number+1 (877) 993-0100+1 (877) 993-0100Click up if you have successfully reached Luxury Retreats International by calling +1 (877) 993-0100 phone number 0 0 users reported that they have successfully reached Luxury Retreats International by calling +1 (877) 993-0100 phone number Click up if you have UNsuccessfully reached Luxury Retreats International by calling +1 (877) 993-0100 phone number 0 0 users reported that they have UNsuccessfully reached Luxury Retreats International by calling +1 (877) 993-0100 phone number
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Luxury Retreats International emailsgeneral@luxuryretreats.com100%Confidence score: 100%Supportsales@luxuryretreats.com84%Confidence score: 84%sales
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Luxury Retreats International address5530 St. Patrick, Suite 2210, Montreal, H4E1A8, Canada
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