Menu
Luminess Air Customer Service Phone, Email, Contacts

Luminess Air
reviews & complaints

Learn how the rating is calculated

2.7 191 Reviews

Luminess Air Complaints Summary

82 Resolved
109 Unresolved
Our verdict: Dealing with Luminess Air, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
Verified
The authenticity of the customer service contact information for Luminess Air has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Luminess Air. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Luminess Air reviews & complaints 191

Sort by:

Newest Luminess Air reviews & complaints

ComplaintsBoard
D
9:42 am EDT

Luminess Air illegally obtained personal checking account number

Original order was billed on personal Credit Card, and cancelled on recurring shipment. Credit Card was cancelled, and later discovered a charge on my personal checking account number which was NEVER Provided to Luminess! This is ILLEGAL and FRAUDULENT activity punishable with imprisonment! Have filed with authorities!

FRAUD, FRAUD, FRAUD!

DO NOT DO BUSINESS WITH THESE CROOKS!

Read full review of Luminess Air
Hide full review
ComplaintsBoard
C
2:16 am EDT

Luminess Air luminess air charges after offering refund

I called about a month ago and returned my airbrush system and requested to get off their membership system and they still charged me without refunding anything. I was originally told they'd refund me the money I was charged after the trial offer and that I could keep the make up (not that i'd be needing it because I returned the system). I returned it by the date the person on the phone told me I had to and I read about their reshelving fee (which my new charge was certainly more than). I will be calling again when the lines are open.

Read full review of Luminess Air
Hide full review
ComplaintsBoard
J
3:38 pm EDT

Luminess Air luminess airbrush system trial

I received the system and wanted to return it and was told that I should try it before I returned it, which I did not want to do. So the representative extended my trial period instead of allowing me to return the product when I called. So, then as required, I contacted Luminess in order to get the return information in order to return it after my extended trial period and could not get through, leaving a message to get a return call which I did not get, therefore I kept calling until I reach a representative in order to get the return information. Since I was sent 2 systems, I returned both systems and have once again been charged a fee. This all started at the end of December, and I was charged another direct purchase charge to my bank account by Luminess in May. I made an impulsive purchase and tried to return it. The sales practices of this company are not customer friendly, I did not use the product and returned it as required. I will be disputing all of the charges to my bank account and will fight for my right to be refunded the charges made by Luminess.

Read full review of Luminess Air
Hide full review
ComplaintsBoard
V
9:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Luminess Air continuous charges made to my credit card even after I cancelled trial!!

I ordered a trial membership that I quickly cancelled well within the 30 day time frame. So a few weeks later i am missing monies from my account and sure enough Luminess Air took 2 different large charges out ! I called spoke to a woman who assured me this was a mistake and i would be refunded entirely, she also tried to sell me more makeup which i totally declined. A few days later i received my refunds, truely thought this was the end of my Luminess Air Nightmare but in fact they charged another amount now $46.00 so I called and a extremely nasty Woman was by far helpful and never even asked my name to lòok at account and told me there was no supervisor or manager to assist me! This company are Scammers DON'T GIVE THEM
YOUR CREDIT CARD

Read full review of Luminess Air and 1 comment
Hide full review
1 comment
Add a comment
R
R
Rosalind Willis
, US
Jul 09, 2018 6:54 pm EDT

I ordered the lumis during the trail period n They have charged my Card 3 times And I did not Authorized them to do so so Know I will be taking futhet Action to get my money returned back to my account I do not have the money to buy it at that price I Will be Returning this back to your ead quarter as soon as I see my funds Returned I will be calling you back in the morning are I will be taking futher Action This is Against the law and you guys Should Know better That false Advertising...

ComplaintsBoard
D
1:36 pm EDT

Luminess Air overcharged for a canceled club

Called and spoke to a Jay on 4-26-18 at 2:25pm. for account# 2645687. Canceled the club offer and was told the $53.94 would still come out of checking account on May 6th. & June 6th. for the remaining balance of my original order. He also told me to write Return to sender on the package I got for the refill "that I did not order" but he explained it was part of the club. I lessened to the different options he gave me and still canceled. The money $53.94 was taken out of my bank for the May 6th. payment BUT they also took on 5-14-18 $36.72. this was not to come out since I opted out of the club per Jays statement that I could. This has caused my bank account to be overdrawn by $23.38. Correct this mistake by Monday afternoon. I will go to the bank on Monday when they open to let them know of the problem.
If I am charged an overdraft fee I will expect reimbursement for that charge.

Read full review of Luminess Air
Hide full review
ComplaintsBoard
S
4:28 pm EDT

Luminess Air order

I ordered luminous products in February and never received the products. I then filed a complaint. The order was supposedly re-shipped. I was then told Fedex could not find my address, which is ridiculous since I get orders from FedEx all the time. . Since I used a gift card and threw it away I do not have the card. I was then told a check would be issued to me in 2 weeks that was last month. today I was told the company does not issue checks.

I am contacting the better business bureau and the attorney generals office.
I will not go away

send me the products or send me a check or money order

Read full review of Luminess Air
Hide full review
ComplaintsBoard
T
3:34 pm EDT

Luminess Air introductory kit

Customer ID - 2586625
Invoice # - [protected]
Packing List Order # [protected]
RA# [protected]-022018

I purchased Luminess for the Introductory price of $19.99. I sent the product back because it did not work well with my complexion. I called and was given a RA # and was told I it had to arrive in their warehouse before 2/22/18. So I sent it back two weeks before that date. I was charged $44.00 additionally the next month. I called and they removed the charge. However, I didn't think about it again, because they removed the charge. I looked at my account the other day and they have been charging me the $44.00 every month. I called them and they ask if I had a tracking # for when I sent the product back. I told them that they gave me a RA# and did not tell me to make sure I got a tracking #. They proceeded to tell me they never received the returned product in their warehouse. If they never received it, it would have come back to me. They refuse to give me my money back and I am taking this further up the chain. I am a single woman, struggling to make ends meet and do not have money to give away to Luminess.

Read full review of Luminess Air
Hide full review
ComplaintsBoard
U
10:53 am EDT

Luminess Air it all sucks!

I ordered the kit and somehow was charged $50 for a $19.99 30 day trial. When it arrived it had leaflets in the box stating that the free gifts were on back order and they would ship them as soon as they could. Well, its been almost 2 weeks and still no free anything ! I called to cancel and return and all I got was pretty much an argument about wanting to return the junk. The airbrush sucks and the makeup is outright horrible. My makeup looked better applied with a makeup sponge. Nothing but a complete scam and ripoff. I've contacted my credit card company and stopped payments and also contacted the BBB and will keep on contacting people until I get a full refund. If they don't give me the entire $50 back then they aren't getting their junky kit back, ill donate it to the local dump.

Read full review of Luminess Air
Hide full review
ComplaintsBoard
P
7:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Luminess Air luminess air product charges

This company is scamming people, they do not mention that the charges for the product and the shipping are going to be charged every month and then they put it on my card without authorization. Their argument is that they have in the terms agreement, if the product cost is divided into 3-4 parts that should be mentioned upfront. On calling them they have the audacity to say they will place another charge and they can give me a discount on it. I am calling my credit card company and blocking them. read a lot of complaints below and they all mention that ridiculous charges are being charged to people's credit card. Action needs to be taken and the company needs to be shut down!

When I asked to return the product they point blank refuse it, these are offshore companies.

Read full review of Luminess Air
Hide full review
ComplaintsBoard
C
2:12 pm EST

Luminess Air unethical behavior

In December 2016 I ordered an air brush system for 19.99 with no mention of 39.99 being added to my credit card every month for the next four months. Since this was a gift, I gave up the option of returning it, and found extra charges on the invoice. This company needs to be put out of business.It is shameful that people don't realize that a friendly gift can cost hundreds of dollars in the long run, especially someone like myself on a fixed income.

Read full review of Luminess Air
Hide full review
ComplaintsBoard
K
6:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Luminess Air makeup is like caking on hard foundation

2564845
I received the "TV Offer" weeks after I placed order. Tried it a few times everytime, my makeup look hard and had cracks. I was promised "FREE GIFTS" per Customer Service there are no free gifts. False Advertisement. Offer states no where on site 25% restocking fee. nor at customers cost return shipping with Insurance. Then call Luminess back with tracking information. Basically I am not getting any money back and no "FREE GIFTS" This is called False Advertisement. This is information the Better Business Bureau of Texas needs to know about.

I am sending back entire kit, well not with "FREE GIFTS". I want a full refund including cost to ship back this Scam.

Read full review of Luminess Air
Hide full review
ComplaintsBoard
D
7:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Luminess Air this is not a complaint, I need some help

I purchased a lameness air unit in June 2017. I love it. The problem I have is the spray throttle will not spray right. I have to pull the switch back And forth for it to spray. This has just started in the last 4 times I have used it. I clean the unit as per instructions and I make sure I have everything back in the right place. Can you tell me what is wrong? My order # was [protected].
Dorothy Rhea
2120 FM 21
Pittsburg, Texas 75686
[protected]@gmail.com

Read full review of Luminess Air
Hide full review
ComplaintsBoard
S
8:02 pm EST

Luminess Air the whole I ordered and didn't deliver in any kind of way.

The makeup that I had purchased didn't go on as it said on television. Part of the motor stopped working. I want to try the new system. I don't want to have to go on TV or go to the newspaper or put it on Facebook or anything else that this did not work properly. Okay I tried to make this complaint about Luminess and it's telling me I don't have enough words so I'm just going to say over and over and over and over and over again the makeup is bad the makeup is bad the makeup is bad the makeup is bad I want to try the new system because I have had other people try it and it's very disappointing.

Read full review of Luminess Air
Hide full review
ComplaintsBoard
P
3:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Luminess Air order confirmation #[protected]

I ordered a luminess test kit for my wife. and noticed afterwards that my account was billed for at least 2 more times. they even probobly shipped their substandard product to my florida address where I only spend time once or twice a year.

I e-mailed them in august and requested them to stop sending their unwanted product a refund but to no avail. I just received another charge in october but I desputed the same now!

Following the details :

Order confirmation #[protected]
Please print and keep this for your records

1. your address information
Billing
Peter von albedyhll,
622 sw 1. lane,
Pompano beach, fl 33060 usa
[protected]
Shipping
Peter von albedyhll,
C/o property keepers mgmt 1350 ne 56th. street - suite 180,
Ft. lauderdale, fl 33334 united states
[protected]
2. your payment information
Credit card type:master card
Credit card number ending with:4745
3. your selected products
Sku product name trial price shp qty total
Lc-400bw legend airbrush system black & white kit features, system and complete airbrush makeup starter kit mentioned below in your personalized color kit. with your order, you will receive free bonus gifts. kit also includes dvd and instruction guide. $19.95 $0.00 1 $19.95
Skskn-25-md new starter kit silk.25oz - medium $0.00 $0.00 1 $0.00
Free-cap free no spill stylus cap $0.00 $0.00 1 $0.00

Subtotal: $19.95
Taxes + fees: $5.46
Trial total: $25.41

Read full review of Luminess Air
Hide full review
ComplaintsBoard
S
11:33 am EDT

Luminess Air luminess air $19.99 30th anniversary promotion

I requested to cancel after noticing that they charge people over $500 for an airbrush you can get off Amazon for less than $40. This company was emailed and several calls to cancel the order took place all ignored. I received an email statin gthe understand my concern however no cancelation. They refused to cancel this order or refund my funds in writing. I am contacting the Customer Protection Agency and the Attorney General in my state. These business practice violate federal and state laws.

Read full review of Luminess Air
Hide full review
ComplaintsBoard
T
3:10 am EDT

Luminess Air all of them

I have asked that Account be cancelled but they never have and keep sending me products I don't want and charging my credit card! All I want is for my account to be cancelled immediately!

My name is :Tammy Harlow
My email address is: tammy.[protected]@outlook.com
I looked for an account number but can't find one but the company is Luminous Air.

Thank you

Read full review of Luminess Air
Hide full review
ComplaintsBoard
M
11:10 am EDT

Luminess Air airbrush kit

I did not authorize additional charges or shipment, I did not ask to be in their membership, I have contacted my bank and will contact my lawyer, you cannot charge anyone without authorization for additional shipments very un happy, please refund money you have taken from my account, did not like products and wish to be removed from emails and any shipments from this company, not satisfied.. Thanks

Read full review of Luminess Air
Hide full review
ComplaintsBoard
L
2:44 pm EDT

Luminess Air unethical sale of products

SCAM SCAM SCAM Purchased on June 20, 2017 Cust # 2434147

I saw ad on TV saying $19.99 + s & H for trial offer of this make up. When package arrived it said I was in their club and would now pay 4 more payments of $49.99 ($200.00)

I did not want any more of their makeup so called to cancel "their club membership". IF I did not join their club then I have to return what I paid $25.? for.. I bought AIR allright Luminess or not.

This scam has to be illegal .. I rec'd nothing for $25+. Now I have to pay to ship it back to the crooks.

Read full review of Luminess Air and 3 comments
Hide full review
3 comments
Add a comment
A
A
ahuva rron
, US
Jan 24, 2020 6:50 pm EST

Please join me in filing a complaint with the texas attorney general.
This outfit needs to be stopped.
They are engaged in false advertising.
In monetary extortion under pretenses of disclosure in fine print.
Since i'e been ripped off by luminess for $444.30 I will be filing my complaint by monday.
I called them today and was informed they could not refund charges from 8/2016 - 12/2016.
They are being deceptive. by law this is a written agreement across state lines and has a 4 year statute of limination.
I've contacted my bank to file a claim investigation for an unsolocited charge on 12/11/2018 for $57.79 which I never ordered, since I was undergoing major surgery and the last item on my mind is to spray myself with luminess. I was not allowed to use any makeup!
I responded to their &19.99 promotion recently and paid for it,
Luckily, I had to close my account they were dipping into after losing my bank card. so they called me asking me for more money, after the $19.99. they asked that I return it and pay for shipping.
Like most of you, luminess fraud inc. makes money out of you.
From ebay - you can buy a one time - no club membership arounf $69.00.

So please add your name to the list I will be sending inm my complaint to the attorney general.

E
E
Elizabeth Blake
, US
Dec 03, 2017 2:36 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I too was duped by the fradulent company! I called and finally got a return authorization, I followed all of the instructions, took the package to the USPS and mailed it back, even paying extra to have it signed when it arrived. Six week later I received a charge on my debit account.. When I called them to tell them that I returned the machine on Oct 10th they said that without the tracking number they could not verify that it had been received.. After digging through the trash I found the tracking number, verified that it had been returned and called them back and they said oh yes it was returned. If it was returned then why did you charge me? I ask to talk to a supervisor and was put through to an answering machine.
Does anyone know of a good attorney that would like to take our case and stop them from swindling us honest hard working people. E-mail me at ilovemycamper3@gmail

C
C
CarlaRose
, US
Dec 02, 2017 4:48 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I usually don't write complaints online, however, I have to say something about this unethical company "Luminess Air". This company is a scam, and I couldn't agree more with all the other complaints on this page. I ordered the product and was not satisfied with the results. The product is not at all what they show on TV. I am sure the before and after photographs they show are before and after plastic surgery or after photoshop. All the makeup does is hide freckles and you can obtain the same results with any concealer. I called them to let them know that I did not like the results, and I questioned why I was being charged constantly on my credit card. They said that the machine I bought was the most expensive of all, and that it would cost me $500.00!. On top of that, there were charges for $36.00 a month for membership in a club. I told them to remove me immediately from the club, and returned the machine. They had already made three charges of $100.00 each. This company is a scam and a fraud, and I can't imagine how it is that the government allows this kind of thing to go on. I know it would be hard to keep a track of all the scams that go on online, but nevertheless, it is a misfortune. I hope their scam is found soon enough, and they are prosecuted the same way "Life Style Lift" was. I will never buy again anything advertised on TV. "Luminess Air", shame on you!

ComplaintsBoard
M
9:28 pm EDT

Luminess Air mothers day ultimate gift - medium

Received the Mothers Day Ultimate Gift on Saturday 5/20 which was ordered on 5/11. So excited to try it; plugged it in and nothing happened. Had to wait until Monday 5/21 to call and tell them. I asked for 2 day air shipping, but oh no they can't do that; I have to wait for 5-10 days, then I need to ship the defective one back with my own money. They said they would reimburse me. Not sure about that.

Also, the price was $149 as advertised on the website, but when I see my credit card charge, they charged me $149.00, another charge for $8.94, then another charge for $1.00. I agreed to the $149.00 only with free shipping. Guess I paid for shipping a well. Seems like if they really want satisfied customers they would send a unit that actually works and if it didn't it should be their responsibility to express you out a new one and pay for the defective one to be returned.

My 30 day trial is just ticking away since it starts from the date your order.

My order #[protected]

They should at least send a call tag for the defective one, reset my 30-day trial start date to when I receive a working replacement and reimburse me for the 9.94 extra they charged me for which I did not agree to. The total amount showing on the email confirmation right after I made the purchase says $149.00 and no other charges (copy attached).

Read full review of Luminess Air and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
G
G
garlamba
, US
Jun 16, 2017 2:02 am EDT

I totally agree. I just saw the infomercial this evening for the first time and was really impressed and interested in the product until researching the customer reviews. As most of these infomercials go, they are deceitful in their advertising; either the products do not meet the consumer's expectations, or the price is misrepresented with the "trial period" of a low dollar figure with no mention of the total cost of the product. Then upon reading the complaints online, which are numerous, you see how many people are overcharged, never reimbursed for returned products, etc. Most quality companies want your business and are more than happy to replace a broken product at the company's expense, not the customer and many will expedite the second shipment in an effort to make up for the bad product.
Last summer, I actually had an outdoor furniture company send me an entire new dining table due to minor damage to the edge of the table that could have been filed smooth and .touched up with paint with perhaps the offer of a discount for the defect in the table. The table was $1000.00 and the company simply replaced it with a new one, and they did not want the damaged table returned. There in lies the difference in companies making a quality product and wanting to satisfy their customers. Might I add, the table was manufactured here in the USA.

ComplaintsBoard
G
2:42 pm EDT

Luminess Air beauty product

They are simply scammers. I bought $25 worth of kit which could be returned in 30 days and I called and said I don't like this product and want to return the lady in customer care told me she will send me more products for free. And also extending 30 days more warranty. After few days in called and said I still don't wNr the product in return the lady said you are a member and without my permission or knowledge they kept on withdrawing money from my account I finally had to talk you my bank and get my money back. Please stay away from them, there product sucks too.

Read full review of Luminess Air
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Luminess Air customer service

Phone numbers

1888 793 7474 1800 545 3706 More phone numbers

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Luminess Air?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Luminess Air Customer Service. Initial Luminess Air complaints should be directed to their team directly. You can find contact details for Luminess Air above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Luminess Air. Discuss the issues you have had with Luminess Air and work with their customer service team to find a resolution.