LuluGal / Coat bought from lulugal order no. : l1702232005562831

Shanghai, CN
Contact information:

I ordered a Hooded Collar Long Sleeve Belted Beige Parka Coat
Color:Beige on 23.02.17 in a size XXXL which is, according to their sizing chart a UK 24/26.

It fits my twelve year old daughter who is a size UK 8!

I complained via their website and they said they'd accept the return and pay for the postage. They told me I had to send to the address they provided in Shanghai and post it from a UK post office registered post. I was to send them a tracking number and receipt of postage.

I followed all of their instructions and did exactly what they asked but now that I have posted it (to China at a cost of £18.55) they are refusing to pay for the postage even though it's their inaccurate sizing chart that is to blame. They are saying the sizes are for Asian woman who are smaller and so European and US women should order two sizes bigger! Their chart converts into US, European and UK sizes!!! What's the point of the conversion chart if it's woefully inaccurate?

I have attached a copy of the proof of postage.

I also have the entire website conversation saved if you need that too.


Mar 14, 2017

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