Lulu.com / Bad customer service
I purchased the ebook conversion service through Lulu.com and the agreement was that they would have my ebook converted in 6 weeks. After 6 wks I began to ask about the status because I had heard nothing from them. I was shuffled around from one rep to the other, each telling me something different. My ebook was simple text with one picture. They made 38 mistakes and said they were my mistakes. I proofread my ebook project 7 times before I downloaded it to their website. They have outsourced their work to people in India who they won't let you talk to by phone because you can't understand what they're saying and now my ebook is into week 9 and is still not ready. I am furious. I will never do business with Lulu again. I want my money back. And I want the consumer to know that at Lulu.com they don't care whether you are happy or not. At Lulu, the customer is never right. My ebook was a holiday cookbook. It is Nov. 23 and it is too late to get it out there for the Thanksgiving holiday. They have cost me revenue and if I can keep others from losing their money with Lulu.com, that's what I want to do. Don't put your book projects through Lulu.