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The good, the bad, and the ugly - discover what customers are saying about Kensington Tours

Welcome to our customer reviews and complaints page for Kensington Tours. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Kensington Tours.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Kensington Tours's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Kensington Tours, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Kensington Tours. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
V
4:44 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

UNRELIABLE. Poorly planned. We were promised a seamless, first class 2 week trip to Japan. The hotel rooms offered were all standard rooms - in big box hotels, so we booked our hotels separately. We were promised private transportation but our itinerary listed public transportation. We had no choice if a half day tour was scheduled in the morning or...

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J
2:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We booked a Kensington Tours package to Scotland. It was HORRIBLE. We paid an extra $1500 for a 5-star hotel package, we received 4-star hotels for all but 1. The itineraries wasted so much time with cheesy low-quality sites to visit. There were a couple of day trips that were OK through Rabbies, that they use (16 seat busses). They put us in a hotel where...

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A
2:59 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Overall, I was extremely disappointed in our trip to Italy. For the amount of money I paid and positive comments I had read, I was shocked by how many problems we had during our trip. Most of it was due to the poor planning. My trip advisor gave me a quote and told me that it would be best to pay for the trip ASAP so that I could secure the USD/EURO rate...

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L
2:03 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I and three of my friends, who are all graduate students with modest incomes, booked a tour for Thailand with Kensington Tours in February 2010, scheduled to begin on June 9th. The itinerary included touring in Bangkok and Chiang Mai. We made a deposit with Kensington of 7937.00 USD. We first contacted Kensington on May 2nd with concerns regarding the...

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