Kensington Tours reviews and complaints
Travel plans
UNRELIABLE. Poorly planned. We were promised a seamless, first class 2 week trip to Japan. The hotel rooms offered were all standard rooms - in big box hotels, so we booked our hotels separately. We were promised private transportation but our itinerary listed public transportation. We had no choice if a half day tour was scheduled in the morning or...
Read full complaintkensington tours scotland
We booked a Kensington Tours package to Scotland. It was HORRIBLE. We paid an extra $1500 for a 5-star hotel package, we received 4-star hotels for all but 1. The itineraries wasted so much time with cheesy low-quality sites to visit. There were a couple of day trips that were OK through Rabbies, that they use (16 seat busses). They put us in a hotel where...
Read full complaintPoor Planning and Management
Overall, I was extremely disappointed in our trip to Italy. For the amount of money I paid and positive comments I had read, I was shocked by how many problems we had during our trip. Most of it was due to the poor planning. My trip advisor gave me a quote and told me that it would be best to pay for the trip ASAP so that I could secure the USD/EURO rate...
Read full complaint and 2 commentsWon't provide refund
I and three of my friends, who are all graduate students with modest incomes, booked a tour for Thailand with Kensington Tours in February 2010, scheduled to begin on June 9th. The itinerary included touring in Bangkok and Chiang Mai. We made a deposit with Kensington of 7937.00 USD. We first contacted Kensington on May 2nd with concerns regarding the...
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