The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Lufthansa German Airlines / unacceptable customer service attitude

1 Cairo, Egypt, Egypt

I arrived today 6 Jan. Frankfurt coming from Berlin LH 195, seat no. 5A (Business).

After collecting my baggage I discovered that I forgot my mobile phone on the plan. By asking, I was guided to the lost and found office.

Unfortunately the service provided to us at the office was BELOW average, demonstrating very poor quality and disrespect.

I hereby officially complaint the clerk attitude and the response he showed. More importantly, I suspect discrimination, being an Arab and Muslim, that I cannot accept.

Should you see any issue with my concern, I hope to receive any feedback.

Passenger: Ahmed Enaba
Star Alliance Gold Card no. [protected]

  • Updated by Ola Hosny, MA, Jan 06, 2019

    Worst ever service on earth! Shame on Lufthansa, claiming a German service:( Flying on a German airlines was SUPPOSEDLY to be better experience (Today's flight LH 195, Berlin-Frankfurt, seat 5A and 5C) Customer service clerk showed NO professionalism, NO respect, and NO behave.

    I hereby officially complaint for the disrespect and discrimination i've faced with such an impolite clerk that is totally unqualified to deal with international flyers.

Jan 6, 2019

Post your comment