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Liquidation Channel


Items I never recieved

Complaint Rating:  96 % with 26 votes
96% 26
Contact information:
Liquidation Channel
United States
I bid and won on 2 items on November 22/2011. The total price was only $7.00 but my intent was to give them away as stocking suffers to a teenager. I did not receive the items and despite numerous calls to LC customer service, I still have not received the package. I have made several purchases from them in the past and did not have any problems. Yet over a $7.00 order, the representative tells me I have received the order and an "Investigation" needs to be conducted to find out the whereabouts of the package. I don't know why this "Investigation" was not conducted when I call them on 12/01, 12/15, 12/31 and 01/01 to inquire about it. I would be VERY CAUTIOUS from now on if I order anything from them again. I have been waiting to speak to a supervisor at LC. They DON'T bother returning customers calls.
Complaint comments Comments (12) Complaint country United States Complaint category Jewelry & Watches


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A  23rd of Apr, 2012 by    +1 Votes
This company will sell you an item, immediately hit your credit or debit card, ThEN if you return the item they will keep your money for over two weeks before refunding so they can earn interest on YOUR money without your consent for that usage. I'm filing a complaint with the attorney generals office for unfair business practives and if you wil check the BBB you will find an additional 31 complaints filed against them. IMO they should be put out of business! Buyer beware!
N  10th of Oct, 2012 by    -1 Votes
I to have ordered a watch, that was running! so i called cutomer service and told them the watch presented was displayed as being new...with arubber stopper that keeps the watch from running. The customer service rep told me not a problem! we will send you a replacement out; so i waited for 10-days called them back and i was told by the customer service rep...we no longer have them in stock! i said how nice, you could have informed me! but that not all 75% of what i bought is junk!! you have been warned!!! shop at your own risk!!!
N  12th of Jan, 2013 by    +1 Votes
I have several complaints. The biggest one is I placed an order on 12-20-12 for a number of items. When 12-26-12 came all the items where there but my favorite, a London blue topaz and diamond ring. I call right away and reported their error. They were so kind and said it is still in stock and the well send it out right away. I thought that it was so kind of them to take care of it right away. On 1-03-13 I called to make sure it was sent. CS said it had been sent. I asked how it would know that it had been sent (it was not on my orders). They said I should get it with in 2 days. Five days past and no ring. I call CS and ask again about the ring, they informed me it was in stock and they will send it out right away.I wasn't sure what to think. On 1-09-13 called again, this time they said sorry this is not in stock and can not send it to me, but they will return my money $7.00 plus shipping $2.99. Since I won it on auction I could not get another for that price. I am really hot by now, so I order a gem I have been wanting and was going to use my credit. When i placed the order it would not use the credit, here we go again. I called CS and ask them about it, oh I can only use it on the TV site. I lose it, i said they can make it good to me and I asked for 2 items and asked them to pay for the shipping because this was their mistake. Oh no we will not give free shipping no matter what. But you know you have coupons for free shipping, sorry no free shipping. I isn't worth the hassle any more. At the beginning i thought they are so tacky on there items to buy, I wouldn't buy from them. Then I bought one item, it was such a good buy, I bought more. Will this lasted about 2 months. But strange things started happening. I would win bids but they would not show I had won them. It happened 2 more times but this time I watched the whole time so I new I had won. I called CS and they just said no it show you did not win. OH OH!!! The last one I checked on this morning sure enough, I bit $15 on the dice gems, and $15 won, i was so happy but again no win. I check to see if there was any in stock, sure enough, for sale on regular place to buy but not on the auction. I am so upset that this did not turn out. I enjoyed the auctions. Talking about that again watch out it looks like??????? some one is now doing real high bidding. Can't get rings like we could before. Right now I hoping for the best, cross my figure still have 6 deliveries to go, I sure hope all items are in them.
A  31st of Jan, 2013 by    +1 Votes
I ordered the rutilated quartz bracelet and the stones were cracked class, one even had a finger print on it. I wish every one would read these comments. I collect loose gem stones. I decided to loop them. None of them had any flaws them, which is odd for the price I pay. I think the only way they can stay at the price they sale stones or jewelry is to have lab created gems. I have spent a lot at this crocked channel i wish every one would stop buying and put them out of business. I am senior citizen and this is what made me happy to watch and buy the little i could. Bye Bye LC. I wish they would press charges against Dennis for starting this channel. Get ready readers you are next.
N  8th of Apr, 2013 by    0 Votes
so are they real diamonds or are they fake??? does anybody know that?
A  9th of Apr, 2013 by    0 Votes
I agree with all the comments. I have had the same problems with this company. Ordered something for my mother for X-mas (sadly I never got it in time for X-mas) had the same thing happen - they would do an investigation after I called & emailed them over 12 times!!! I finally filed a dispute w/my bank to get my money back on the items. Finally 2 months later I finally got the items in the mail. Also beware of the quality - the stones in the rings will fall out on you. Their motto is "Exceptional Quality" - well that is the biggest lie of all. Their stuff is plain junk - what you see on TV will not be what you get in the mail. I screamed so much about a ring that I rec'd that had such a bad stone - didn't look at all like what was displayed on TV - they finally sent me a ring with a nice stone- but only after I screamed bloody murder!!!. DO NOT ORDER FROM THESE GUYS IT WILL ONLY BRING YOU HEART ACHE AND SO MUCH DISSAPOINTMENT & ANGER!!!
N  11th of Jun, 2013 by    +1 Votes
So far, I've had just a few gliches. I have ordered quite a bit, and if I needed to call them and could not get in touch, they would call me back. I was told by customer service that they had to revamp their customer service department and she admitted that they have had a lot of problems and they have and will continue to work on them to get it right for the consumer. Now if something is not quite right with my order, they have either replaced it or given me credit. I do like my jewelry that I have gotten. So as of now 2013, they have improved greatly and even my stuff arrived before last Christmas. So the latter part of 2012 until as of this date, they have shown me nothing but courtesy.
N  15th of Dec, 2014 by    0 Votes
that is the reason lc puts on the show . any item under $ 200.00 can not be returned, the can send the costumer all kinds of broken crap . .and the costumer can not return it . when will people wise up, and not be so stupid . stay away from shopping channels you will get stiffed and scammed every time .. as soon as the have your credit card number the got you . check your bank statements it is very important and can save you a lot of money and head pain what ever if you purchased from lc or jtv, over and over . you may be missing some money . the are crooks out to scam you . i hope you have learned a lesson . stay away, go to a decent jewelry store . you find bargains . if you have walmart near you . thats the place to get your jewelry . but not lc, or jtv or any other chopping chanel . the all have very serious complaints . learn from them . those companys are out to get you and scam you . swindle lie mislead and misrepresent . the are nothing but sheisters and crooks, and laugh in back of you . when the scammed you . and swindled you out of your money . and dont delete any emails what so ever corespondence you had with lc . dont argue over the phone . the can cut out what the want . email thats the only way, that way you have proof of what was said . read this letter. it can save you a lot of money an d head pain..
N  29th of May, 2016 by    0 Votes
all the above has happened to me i like to order there stud earrings and glue all items after 30 days with jewelers glue the silver is to soft and the prongs on all stones to short you lose our stone and they will not do a thing after 30 days its yours. I have a lot of jewelry but i try to stay with the 9.99 sales they come around a few times I been with them 8 years and just tape all conversations.

they are not to be trusted i know the way its ran i have a friend who works with there so called sister network.
N  1st of Jun, 2016 by    0 Votes
I've bought a lot from LC and most of the time, I have been satisfied with my purchases. I have had some returns for damage, but have usually received a refund without any problems. Once I did order some 14K gold stud earrings that came loose in a package, and the backs were missing. I called LC and stated that if I received the backs to the earrings I would still like to keep them. They sent some stainless steel backs separately. Since I had ordered 14K gold, I didn't want the stainless steel, so I sent both the studs and backs in for a refund. They sent them back to me saying they could not refund them because of the mismatched backs! So I'm expected to be satisfied with them as is, even though they were not. I decided not to push the issue, since they weren't that much, but given the amount of business I've had with them, it should not have been a problem.
N  20th of Mar, 2017 by    0 Votes
I have been a customer for a very long time with this company and never had a problem until now. They have charged me twice for one item. I emailed them and they said that the one charge was to make sure I had the money in my account and the second charge was for the item. I should expect the one charge to be be deposited back in 3-5 business days. They then send me another email 2 hours later saying they did not see where I was charged twice, even though I sent them my statement from my bank showing it, I sent my statement again and said yes, it was taken out twice in the same day. They then said same thing about being deposited back into my account in 3-5 business days. I'm very confused bc I have never had any company including this one do this before. And why do I have to wait that long to have my money back? I see this as theft and still have not seen my money back.
N  15th of Apr, 2017 by    0 Votes
Shop LC keeps canceling my orders. No reason given, just a robotic phone call informing me the orders are canceled. When I called they confirmed there was no problem with my payment methods, just a "glitch." Eight times in a row? I can't see ordering again from a company that will consistently (and seemingly arbitrarily) cancel 90% of the orders I place for no apparent reason. Better places to buy!

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