SUBMIT A COMPLAINT

Lifetouch Photographygraduation photo's

Review updated:

I have had the worst experiences with Lifetouch in Victoria. My first set of graduations photos were terrible and when I scheduled re-take photos at their studio they called me two hours before my appointment to inform me that they didn't have the robe or collars there that day! Pretty hard to take a Grad photo without those don't you think? I had my Mom in from out of town and I live a good hour and a half away from the studio, to cancel on me with such short notice ruined my whole day and Mom's trip. I booked with another company and will never recommend or use Lifetouch myself again.

Sort by: UpDate | Rating

Comments

  • Cr
      Jun 01, 2011

    I have had the worst experiences with Lifetouch in Victoria. My first set of University graduations photos were terrible and when I scheduled re-take photos at their studio they called me two hours before my appointment to inform me that they didn't have the robe or collars there that day! Pretty hard to take a Grad photo without those don't you think? I had my Mom in from out of town and I live a good hour and a half away from the studio, to cancel on me with such short notice ruined my whole day and Mom's trip. I booked with another company and will never recommend or use Lifetouch myself again.

    0 Votes
  • Dr
      Dec 13, 2011

    We never received 1 of our 4 kid's pictures and simply requested them. Obviously this was FAR too much to ask for. Thread of e-mails - start at the bottom:

    Colleen,

    I wished I had never had to request anything, but I just wanted John's pics that we never received. That's all I was asking for - nothing special. I never wanted the pics of mom and baby. We received the pics of all of us EXCEPT John, even though he also had a POS. Someone in your group dropped the ball and I had to waste my time because someone didn't do their job. Cindy had to stop her life to follow up for us, as well.

    I can see by the thread of e-mails that we are a thorn in your side ("What a pain!!"). We wish we never had to contact you and that your staff had never dropped the ball to begin with. The lack of professionalism in these e-mails is quite shocking. No response is necessary.

    Perhaps you didn't know what you were getting yourself into, when you were hired with LifeTouch. This is verbatum from the corporate website:

    We care about people – employees, customers, and other partners as individuals, treating them respectfully and dutifully. We strive for integrity in all aspects of our business, including associations with other people, products and services that fulfill our customers’ expectations, promotion and financial reporting.

    Jennifer XXXXXX


    On Dec 9, 2011, at 10:31 AM, Colleen D Grace wrote:

    Here you go, again……

    Thank you!

    Colleen


    From: Maria Moran
    Sent: Friday, December 09, 2011 5:57 AM
    To: Colleen D Grace
    Subject: RE: SCCHE

    This is John he looks like he should not be in school yet. Then there is Nicholas who is in kindergarten. Is that the one you need?

    Let me know.
    Maria



    From: Colleen D Grace
    Sent: Thursday, December 08, 2011 6:04 PM
    To: Maria Moran
    Subject: FW: SCCHE

    For goodness sake!! Now they want #1207. Do you show this John Pardta receiving a POS? He is kinder and should have one. Low res please. Hope it is the last request….={

    Thank you!

    Colleen


    From: Colleen D Grace
    Sent: Wednesday, November 30, 2011 11:13 AM
    To: Maria Moran
    Subject: RE: SCCHE

    Now they want to see the picture of Mom and baby only. Could be reorder 1205. (What a pain!!)

    Thank you!

    Colleen


    From: Maria Moran
    Sent: Friday, November 18, 2011 6:44 AM
    To: Colleen D Grace
    Subject: RE:SCCHE

    Here you go!! Reorder # 1208



    From: Colleen D Grace
    Sent: Thursday, November 17, 2011 7:03 PM
    To: Maria Moran
    Cc: Colleen D Grace
    Subject: SCCHE

    Maria,
    Can I get an image for reorder#1205, 1208 (whichever one is the family group). They want to view prior to purchasing. Low res quality.

    Thanks,

    Colleen Grace

    RO Territory, Operations Manager
    [protected] ext. 235
    Fax: [protected]

    0 Votes

Post your comment