Liberty Mutual Insurance / homeowner’s insurance policy

United States

I sold my townhouse on 9/14 and closed with all financing on same day.
I spoke with customer service 2 days before and they notified me they would send a paper check 2 weeks after I closed on 9/28.
I requested a check be sent to my new address as I had to vacate townhouse after closing. Customer service agreed to send check to new address.
Paper check was mailed (supposedly) on 10/4 to old address.
I called on 10/10 and was told check mailed to old address and liberty mutual admitted error. I was told I would be mailed another check on 10/10.
I followed up on 10/12 and no check had been issued, so billing had me send in blank check so they could direct deposit refund in 1-5 business days.
I followed up on 10/19 and was told no direct deposit was possible and paper check was mailed on 10/17. I was told it would take 5-10 business days to receive check.
I don't know if liberty insurance are liars, crooks or both, but this has been an exercise in avoiding paying me my refund.
I request a response to confirm my check has been mailed.
Not only will I never do business with liberty insurance, I will actively discourage anyone from doing business with them .

Oct 19, 2018

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