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4.3 6139 Reviews

Letgo Complaints Summary

4 Resolved
1138 Unresolved
Our verdict: Engaging with Letgo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Letgo reviews & complaints 1161

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Newest Letgo reviews & complaints

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G
3:50 am EDT

Letgo sold stolen phone

Screen shots speak for them selfs. I submitted a complaint and reported user and never heard back from letgo. I feel like you dont take complaints seriously. You should be helping the cops catch these crooks. Shame on you letgo fallow up on reports of criminal activities. Users like this shouldnt be allowed to operate on your site. He as of now has 3 more phones listed im sure all are stolen as well. He obviously had nothing to lose and Ive reported him to the cops here and will be sure to show up to testify when it comes time.

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3:57 pm EDT

Letgo product under review

Why does my stuff always get put under review? I had a message from someone asking if it was still available and I answered yes, still available and next thing I know, it is under review. This is the 3rd item it has happened with.
This is getting irritating and making me not want to sell thru here anymore.
This happened today, Oct 13th, 2017. I can not access the message as when it got put under review, the messages disappeared.
Please answer me.
I can also be reached at [protected]@shaw.ca

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12:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo new bern north carolina free category

There is a person named Kim who is using the free category to list everything under several postings to have people come to their shop and make purchases when I tried to address her to ask why these items are listed as free when in fact they are not it turns out I am now blocked from this person this is New Bern North Carolina free category and she has several separate listings but these items are in fact not free they are enticement to get people to come physically to her brick and mortar location and make purchases I think that is misleading and should not be allowed to continue as postings under the free category taking up much space with all the different postings that she has made

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9:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo someone gave me counterfeit money

I sold my Apple airpods to this person he met me gave me what I asked for 150 and I went to use this money today and I almost got arrested because it’s counterfeit money. I want my item back or else I will get the cops involved and he’s not answering me back. I will never use this site again to sell stuff. I want my item back or money back. You guys should see who you allow to sell on this app. I want someone to email me immediately because I am beside myself. [protected]@gmail.com is my email address. I would like to get notified and have this user never to be able to sell again. I will never use let it go again.

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5:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo let go subscriber-charlie patterson (philadelphia)

I really appreciate the product and service Let Go provides, however, not every subscriber utilizes the site as it was intended. Case in point: Charlie Patterson from Philadelphia. Please check his reviews. Whereas I have not submitted one on his behalf, my experience with this individual is pretty true to his M.O. 'Charlie' appears to be an interested buyer, asks about the availability and whether the price can be negotiated, then responds the next day or so with a comment like 'Thanks, but I already bought one.' It's subscribers like this that can give Let Go a bad name, and I just wanted to make sure that I lodged a complaint in good faith.

Feel free to contact me at [protected], or by my e-mail account at [protected]@gmail.com if I can be of further assistance. Thanks.

Doug Koury

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M
10:37 pm EDT

Letgo chased

I sold a guy an Apple Watch and I specifically said it was locked. So we met and exchanged the Apple Watch and money. I was on my way home when he decided to follow me. I'm pretty sure he had a gun... so I went to the sheriffs office, he complained that I didn't put it was locked... We ended up switching so he got his money back and I got my Apple Watch back. I would not like this to happen to anyone else.

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8:34 pm EDT

Letgo ebike

I was sold an bike with the wrong wire's and wrong batteries .If you read the add the seller say it run good and he say he moving that why he selling. He told me I would get 20 kelomoters per 7 hour charge.he had it fully charge for test run I get it home I washed and wax it took it around the block I was out ten min on a full charge it died let it charge 7 hr did same thing.msg seller he not answering me i find out it's the batiteries and wires now im out 850.00 dollar this is not right.

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3:25 pm EDT

Letgo ford f-150 4dr supercab

I think this guy is selling his truck for free because he plans on robbing somebody or something I asked him why the truck was for free and he told me I could take it or not and when I didn't respond he called me a retard and started sending me other at Malicious messages his name is 919 carolina and lives near capital blvd please please get back with me and contact me about this user I'm afraid for anybody who meets up with him my number is [protected]

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11:33 pm EDT

Letgo iphone 6

I purchased an iPhone 6 from a user named Jim Bob Joe. His real name is Axavian Ingram. He lives in Alabama, I live in Texas. We negotiated on the price and I paid him 125 dollars for the phone via a Wal-Mart to Wal-Mart transfer. He informed me that he was sending the phone. When I asked for a photo of the package so that I could see it, he disappeared. I haven't heard from him since. I have screenshots of our entire conversation through messaging proving that I sent the money and that the phone is mine. What do I do?

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6:27 pm EDT

Letgo unethical behavior

I was approached by user: Jamie Brown110772, and asked to trade our Browning compound bow, and dvd player for a Samsung tv. We met, I checked out the tv, and it shut off after a few minutes. I told him before he left. He stayed for a few more minutes, saying he would bring a different tv the following day, so we could trade. After a few minutes, he said he was going to his truck to get something. Unbeknownst to us, he had picked up the bow and took it with him. As soon as I noticed the bow gone, I tried calling. It has been 3 days, and he will not answer a phone call, voicemail, text message or letgo message. The date was october 7, 2017. I would like to have the other tv, or my bow and arrows back. Thank you
patricia pitts

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L
10:32 am EDT

Letgo lash serum

Good morning,

I posted a makeup product today of myself holding a little mascara container and it was taken off because it was considered a drug or medicine.

I'm very upset this is happening I can understand it's for the safety of other however if it's makeup and it clearly looks like it then why is my stuff being taken off?

I would like to know why this Happened and how I can avoid my products being taken off my profile.

Thank you

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8:07 pm EDT

Letgo iphone 6s rose gold

When I went up to the customer he stated that he wanted to see the phone. I let him see it and he stole it. I had no way of catching him because I was in my car and it was dark. It seemed shady at first but I've sold a lot of products to customers and don't try to judge by where they live. I would like to know what can be done. I have his account screen shot and his location that he gave me.

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7:29 pm EDT

Letgo car for sale

I was corresponding with a person who advertised a car for sale. We agreed on a price and everything. I was trying to set up a time to come and see the vehicle and arrange towing from CT to Long Island. I tried to ask some more questions when he informed me he wasn't the real owner and then tried to up the price. When I asked to deal With the real owner he blocked me. This is false advertising.

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10:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo police investigation - theft

Good morning,

A Let Go user called Samantha M. came to buy an iPhone 7 32GB from me. She took the phone, hopped into her car and sped away stealing it, then blocked me on the app.

It says that she is verified with gmail so is it possible that the Let Go company can send her information to the Tampa Police Department? I have already filed a report and the officer's name is Officer Hernandez.

Attached below are screenshots of the conversation on the app. Any assistance would be appreciated.

Regards,

LIlian Soogrim

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8:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo sales

For a period of a couple months I have been harassed repeatedly by people that I feel are fake let go customers in order to mark by flagging my content as inappropriate and or writing bad reviews about me. as well I feel it is one or two people making fraudulent accounts in order to manipulate the system and they are asking for details and meet up places which is my address that I am aware of the safety Factor they though are never showing up for the purchase and basically are taking all my time away from the real customers on let-go. this is also causing problems with the availability of my patients with let-go in general because it is a repeated factor in a everyday fashion. please find out who is doing this to me I also am being harassed at my house now and have repeatedly had to call the police but have no proof documented. please allow me to know what you find I Must report it to the police with actual fact of matter documents as well as what goes with it in my surveillance from . please help me I am really considering deleting and no longer using my let-go account and that would hurt me financially. as well I would have to make Commendation online about the whole system and its workings with the fraudulence happening.

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Sharyn Rettger
, US
Nov 20, 2019 1:23 am EST

Trying to login to my Letgo acct. They say my email is not found. I've been using this account on my Android smartphone since December 2017. No problems but presently my cell phone is down. Thus I'm attempting to access my acct with my Hp Envy laptop. On laptop a comment comes up saying my email is not on file. How do I access my Letgo acct via my Hp laptop? PLEASE HELP! THANK YOU. Sharyn Rettger Just renamed my profile "Princess Mink".

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D
3:21 pm EDT

Letgo ps4 pro game system

Yes hello my name Anthony hill I was browsering your site I came across a young man willing to sell me a PlayStation 4 pro for 150$ I stay on the southside of Chicago the man tells me to me him at the mall I proceeded to meet him upon my arrival he comes to my car I ask various times do the game works he says yes I get all way home to my dismay he does not work so I have family that's our police officers so letgo how can I go abt getting justice for this deceit and robbery of my hard on money I do not want him to think he gonna get away with this

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4:57 pm EDT

Letgo samsung galaxy s5/ chris lopez

missing screws, wrong battery, taped battery because of wrong battery, not in good condition, not the phone's correct operating system

Filed a police report on Chris Lopez.
File Number: 175H12180
Police officer: Linne II
Officer's phone number: [protected]

We would like Chris Lopez's google email that he verified with for the police officer for further investigation. We spent 80 USD on the cell phone, and would like Chris to give us our money back. When we asked for our money back he blocked me and i cant message him, but i have the messages on my account.

For further information, email me at [protected]@gmail.com

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J
3:40 pm EDT

Letgo complaint on abusive remarks

Hello, My name is Cheryl, I have an account on letgo Canada.
I would like to report a user by name of "Sltan" who harassed me over the item that was put on sale on my profile. His reply was rude and sexist as follows:
Sltan: Hi, I'm Sltan. V8P Victoria
Sltan: Hi! Is it still available? [protected], 9:00 AM)
Me: Yes, it's still for sale [protected], 9:53 AM)
Sltan: Price reduction to [protected], 8:00 AM)
Me: No it's not negotiable [protected], 8:01 AM)
Sltan: Well I'll take it there and plug it in with you [protected], 8:33 AM)
I believe "letgo" has policies in place to protect users form such discrimination.

Please take the necessary action and ensure that this doesn't happen again to anyone else.
You can reach me at my email: [protected]@yahoo.com

Thank you.

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10:41 am EDT

Letgo theft

I met up with a guy on letgo and his name is Thatwatchguy. I gave him 400$ worth of vape stuff and I showed him how everything worked. When we met it was dark outside. He handed me 4 100$ bills and I got to my truck, looked at them and realized they were fake. It seemed like he had done it before because he was very slick. I wanted to let y'all know because he is stealing and ripping people off. I'm leaving a picture of the fake 100$ bills below. Thank you for reading,

-Hunter

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5:34 am EDT

Letgo I was scammed by one of your sellers

I was scammed by a ms Rosalie van Dalen. She was selling an iPad Air 2 and an iPhone I put in an offer. Emese both agreed to it and she asked me to transfer the money into her account which I did and the last I heard from her she was on her way to send the iPad my way. Ever since she removed the add, her phone is on voicemail and never responds to emails or request for payment. This was on the 18th of September 2017. I went to the police station to file a complaint and was advised to send this complaint.

I hope to hear from you soon. I have our chats, proof of payment and her always on voice mail number. This was supposed to be a birthday present for myself but has now turned into a nightmare. Please assist me by tracking her and getting my money back which I need.

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Letgo Customer Reviews Overview

Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform has received generally positive reviews from users, with many praising its ease of use, wide selection of items, and helpful features.

One of the most commonly cited positive aspects of Letgo is its user-friendly interface. Many users appreciate the platform's simple and intuitive design, which makes it easy to browse listings, communicate with sellers, and complete transactions. Additionally, Letgo's search function is highly effective, allowing users to quickly find the items they are looking for.

Another key advantage of Letgo is the wide variety of items available for sale. Users can find everything from high-end electronics to vintage clothing to handmade crafts, making it a great place to shop for unique and hard-to-find items. Additionally, Letgo's community of sellers is diverse and active, ensuring that new listings are added regularly.

In addition to its core features, Letgo offers a number of helpful tools and resources to make buying and selling easier. For example, the platform allows users to message sellers directly, negotiate prices, and leave feedback on transactions. Letgo also offers a secure payment system that protects both buyers and sellers.

Overall, Letgo is a highly regarded online marketplace that offers a range of benefits to both buyers and sellers. With its user-friendly interface, wide selection of items, and helpful features, it is a great place to buy and sell goods online.

Letgo In-depth Review

In Summary: Letgo is a user-friendly platform that facilitates the buying and selling of second-hand goods. It offers a wide range of products and services, with an interface that is easy to navigate. While it provides a valuable service, users should be aware of the pros and cons of the platform and exercise caution during transactions.

Overview of Letgo: Letgo is an online marketplace that allows users to buy and sell items locally. It's designed to make the process of finding and disposing of second-hand goods as simple as possible, with a focus on a wide array of categories including electronics, fashion, home and garden, and more.

Ease of Use and Interface: The Letgo platform is known for its clean, intuitive interface. Users can easily search for items, filter their results, and communicate with sellers through the app. The process of listing an item for sale is straightforward, requiring just a few steps to complete.

Product and Service Listings: Letgo offers a diverse range of product and service listings. Users can find almost anything, from furniture and home appliances to cars and electronics. The listings include detailed descriptions, photos, and pricing information.

Pricing and Value: Since Letgo is a second-hand marketplace, pricing can vary greatly. However, users often find that items are priced reasonably, providing good value for money. It's important for buyers to research and compare prices to ensure they're getting a fair deal.

Buyer and Seller Interaction: The platform facilitates direct communication between buyers and sellers, allowing them to negotiate prices and arrange meet-ups. The chat feature within the app is particularly useful for quick and secure messaging.

Safety and Security Measures: Letgo has implemented several safety features, such as user profiles and a rating system. However, as with any local marketplace, users should take precautions when meeting with strangers and exchanging goods or money.

Customer Support and Dispute Resolution: Customer support is available through the Letgo app and website, although the effectiveness and speed of dispute resolution can vary. Users are encouraged to resolve issues among themselves when possible.

Mobile App Performance: The Letgo mobile app is generally well-reviewed for its performance. It's available for both iOS and Android devices and offers a seamless experience for users on the go.

User Feedback and Ratings: User feedback and ratings on Letgo are mixed. While many users have positive experiences, some report issues with scams or unresponsive sellers. It's important to read reviews and ratings of sellers before making a purchase.

Payment and Transaction Process: Transactions are typically conducted in person, with cash being the most common form of payment. Letgo does not facilitate payment processing within the app, so users must handle this aspect independently.

Community and Social Engagement: Letgo encourages community engagement through its marketplace, allowing users to connect with others in their local area. The platform does not have a significant social media presence or community forums.

Comparison with Competitors: Compared to competitors like Craigslist or Facebook Marketplace, Letgo offers a more modern and user-friendly interface. However, it may have a smaller user base in certain areas, which can affect the availability of items and services.

Pros and Cons: Pros of Letgo include its easy-to-use interface, wide range of listings, and the ability to negotiate prices directly with sellers. Cons include the potential for scams, the lack of a built-in payment system, and variable customer support quality.

Final Verdict and Recommendations: Letgo is a solid choice for those looking to buy or sell second-hand items locally. Users should take advantage of the platform's ease of use and diverse listings. However, it's crucial to exercise caution during transactions and to use common sense safety practices. For those seeking a more secure transaction process, exploring other platforms with integrated payment systems might be advisable.

How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

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Letgo contacts

Phone number

+1 (347) 433-8912

Website

letgo.com

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