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4.3 6139 Reviews

Letgo Complaints Summary

4 Resolved
1138 Unresolved
Our verdict: Engaging with Letgo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Letgo reviews & complaints 1161

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Newest Letgo reviews & complaints

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12:00 am EST

Letgo iphone 7 red

I was being sold an iphone 7 red by an account by the name of Jovan Patridge. We came to an agreement that I will send him 100$ because he is selling it to me for 225$ but I am a full time student and don't have a job. I sent him 150$ through money gram and when I check today to see if I can text him is account is being checked by letgo which means I can;t contact him at all. So we can either do two things. We can give me a refund for the $150 I sent him or you guys can arrange for me to get that Iphone 7 red 128gb because he was being generous enough and I am in desperate need of a phone. When you guys see this email can you notfity me asap because I need a phone or the money back.

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John Doehill
, US
Nov 28, 2017 7:11 am EST

Letgo states to not conduct sales in this manner. If you had read their guidelines this wouldn't have happened. What exactly do you want Letgo to do after you disregarded their guidelines on how to stay safe as a buyer and avoid scams?

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10:27 pm EST
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Letgo electric slide in stove

David Pinkerton. Sold me Electric Stove he said it was working very well and in good condition..I got home and I had it installed the oven did not work and one of the burners was out also..after messaging and message him several times he finally answered and said I'll be by there Friday, he never showed up I also contacted his partner and they never responded..now I see that he has it for sale again on your letgo. He also have several stoves and refrigerators for sale on your site..

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4:27 pm EST

Letgo 2003 mazda tribute

Hello There, I am writing to get more information about the buyer of my car that I advertised on letgo.

His name is Terry Jones and I sold my car to him on October 25/2017.

The thing is that he got involved in a car accident and abandoned the car with no plates in Toronto. So, he did not transferred the car to his name and now I am getting charges for the car.

The Toronto Police told me to try to get his information with you in order to tranfer all the chargers to him.

So, It would be much appreciated if you could help me with that.

Regards, Ederson.

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3:55 pm EST
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Letgo counterfeit money being spread through your organization

Hello my name is [removed] I'm writing you in regards to a situation that my girlfriend experienced dealing with a transaction from one of the let go customers that you have named Eric Williams she met with him and while she was a little trustingAnd in a little naive was giving counterfeit money by one of the people you bled on your side I will attach a photo of the money he purchased my phone from my girlfriend with fake money and not only purchased with fake money but robbed her in the process Something I would hope that your company would want to know about and resolve please contact me at [removed]

Take notice of how real they actually look

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1:02 pm EST
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Letgo sennheiser pxc 550 headphones

This concerns the purchase of a used headphones set from and individual seller in letgo. the seller said the headphones were in perfect condition and had not been used about 3 times. I negotiated down the price based on the fact that he was selling with absolutely none of the accessories. When we complete the transaction I looked over the headphones and they seemed okay with very minor cosmetic damages. Then when I took them home I noticed they had a strange smell like someone had sweat in them. I also took off the earcups and found the mesh protecting the driver was covered in skin flakes, dust and earwax. They were clearly obviously used many times and not clean or hygienic. I'm not okay with the fact that I was lied to, and the seller is being very evasive about finding a solution. I would like a full refund. It has been 2 days since the purchase and the seller has admitted wrong doing. What can I do?

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John Doehill
, US
Nov 28, 2017 7:14 am EST

Clean them. You inspected them and went through with the sale. What do you expect anyone to do for you? You literally created this entire situation by your own doing.

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Shaun R.
, US
Nov 20, 2017 1:24 pm EST

Unfortunate, but the old saying is "Let the buyer beware." Give them a good cleaning and enjoy them.

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1:02 pm EST

Letgo apple watch

I sold my Apple Watch for $300 and the guy took my Apple Watch and ran away. I tried following him, but i was too slow. His username was Charlie Ruth and when i tried contacting him again, his account was unavailable. I needed that money to pay my rent and now I may get evicted. Is there anything you all can do to help me get this money? I truly am in need of it.

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11:44 am EST

Letgo iphone 7 plus, black color

Hi, I just recently went to go buy a phone from a person but they scammed me and took my money. It was $250. The person I bought from was named Jessica. She was African American, had dark lipstick on and there were other variety of stuff that she sold like a laptop, etc. Anyways the phone that I've bought was completely fake. They didn't let me open it to check it out and just took the money and went. Her brother was included in this. Right after I bought it she blocked me. The address she provided was 11700 Wayburn Avenue Detroit Michigan 48224 Please tell there is a possible way for me to get my money back and I will most likely stop using this app due to scamming reasons because this was not the first time

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2:59 pm EST
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Letgo false advertising of scooter

I purchased an electric scooter from mr. Robert Taylor on 10 /22. I arranged a friend to go with me to pick it up from mr. Taylor I paid $750 for this scooter I repeatedly asked him was anything wrong and he stated no he had had a stroke and his balance wasn't good so that's why he was selling it I brought it home and it was given as a gift to my grandson. He wrote at one time and we noticed that it was running very slow we got out the charger that he had given us at that time and attempted to plug it in to the port upon opening the cap realize there were no plugs and it was busted inside I immediately called back mr. Taylor and he said it was fine when we left and that we must not know how to plug something in he belittled me and started to get verbally ugly I said you had to have known about this because we did not do anything he told me it's all Karma I've had to look and look to find someone to work on it I finally got an automotive mechanic that works on Harleys and such and he said the wiring and everything inside is a total mess it is all rigged up and taped and connected to this and that when I again text the pictures to mr. Taylor he was still ugly and would not do anything to rectify the problem I then stated I will have to take him to small claims court it's going to cost me over $400 to get the parts for this gentleman to fix there's numerous things wrong with it this man should be banned from selling anything on here because he's truly a liar and lied to my face about the problems with these items I noticed he has a boat motor on his site now, he goes by Rob And he is located in Vero Beach

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Shaun R.
, US
Nov 19, 2017 12:40 am EST

He may have known, but even in a small claims court setting you'd have to prove 1) it was like that when you got it and 2) he knew about such damage and didn't disclose it. Because the sale was an as-is transaction, I don't believe there's anything you could o legally.

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4:40 pm EST

Letgo lobster pot piece

I was try Gn to sell a buoy and lobster pot piece I found on the beach and it wouldn't let me. I was unable to find out why. It said that I violated the agreement but when I went to find out why it didn't say anything. I just want to know why I was unable to put this item on letgo. It's not harming anyone and would be a nice decoration in someone's house and it taking up space.

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12:22 pm EST

Letgo repeatedly lead discarded post a free items

I'm trying to give away free Mary Kay consultant items. The Letgo posting was discarded as a supposed violation of terms and conditions back-to-back probably 12 to 15 times.

LETGO - Explain why this is happening. Do not reply with a generic terms and conditions violation response. Give me specifics as to why this is happening.

Between your generic form responses, and the unavailability of customer service by phone, I had almost rather deal with Offerup, where My posts aren't discarded.

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4:31 pm EST

Letgo theft

You have a user by the name of Mr NiceGuy in Knoxville that is paying with counterfeit bills. My daughter sold him a PS4 with games and a controller today 11/14/2017. When she went to the bank thats when they discovered the money wasnt real. Please investigate and remove this person from letgo before he does it to someone else! I will be reporting this to the police in the morning

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12:12 pm EST

Letgo a user named david

Hello,

I would like to report an offensive user. Please have him removed immediately. His name is David. I have a screenshot of what he said if you need it.

This type of behavior is unnecessary and I think it is absurd that he said that and immediately blocked me because he did not want me to respond. In which case I was just going to ask if he not act with such vulgarity.

Thanks!

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11:49 am EST

Letgo bought a device that was stolen

bought a iphone 7 I desperately needed a new phone and found one on let go and with the guy named tyler his username on letgo is tyler b. I met him he stated phone wasn't stolen and I bought it and now the phone is blacklisted and im not able to use the device and im not able to use the device I tried reaching him but he is not responding to me at all

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11:38 am EST
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Letgo tablet

I bought a Amazon Fire tablet from a Brittany Hamilton here on Largo and I never could get it to register. I called Amazon to find out why and they said it was reported stolen. I am upset that she sold me a stolen item and I would like her to get into trouble for her action. I met her and her boyfriend in Chickamauga Ga off of Cove road at Eds Grocery. They are to believe staying across from there which they told me they walked to the store from. Please I like the tablet given back to the rightful owner and need to know what I need to do so it could happen. Thank You and God Bless

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8:19 am EST
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Letgo possible scam

Customer wanted an item and was willing to pay extra to have the item held.
She ask for me to text her to set up everything.
She proceeds to tell me I would receive a certified check and then I could pay the mover from that money when merchandise was picked up by her mover.
Someone explained this could be a scam and I sent her a text about that and she has failed to communicate with me.

Her name on letgo is Lisa
Her phone number is [protected]
Wired thing is she says she doesn't live near me but ask for an item that had only been posted for 10 minuets.
The items I was selling I was asking 30 dollars and she offered an extra 50 to hold them.

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8:56 pm EST
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Letgo it won't let me send something

I am selling a car and I really want to sell it but somebody texted me asking if it was available. (At the bottom it said be extra careful when exchanging emails and phone numbers and stuff) anyways I tried to text them back and it just keeps saying message not sent with a x next to it. I would love it if you could help me or respond as soon as possible as this would mean a lot

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11:36 am EST
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Letgo postal code / location

Hello from Ontario, Canada...At your request, some time ago, when i complained about this situation, you suggested i call Canada Post re postal code... I called my Canada Post about my location a few days ago about my address showing up on your site as Hamilton, not Hamilton Township Ontario .K0L 1E0 .Hamilton is over 60 miles from Hamilton Township the new name of our town for postal reasons (was Bewdley ) They told me everything is right at their end when they enter my address and postal code and that the trouble lies at your end. Said possibly your postal codes haven't been updated and you should look into it as they can not help with thus matter. Basically every where i go online, when i enter my postal code it comes up as the correct adddress Hamilton Township.
This is very confusing for people viewing my items for sale and they say i am too far. On the site map it shows in the right spot but for some reason it always comes up with the address next door no matter how many times i change it, it reverts back to 7465 instead of 7461 Cavan Rd. Can you please look into this. I sure would appreciate it.Vera Herelle

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11:13 am EST

Letgo selling my product

I have posted several items for sell and they keep being discarded! My photos are clear, just as clear as the other sellers so I don't understand why my post are discarded. I had someone trying to make an offer on a dress but it was marked "no longer available" why? This is very frustrating because soon as I post something for sale, letgo blocks it. If this issue cant be resolved i'll have to delete the app

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8:48 pm EST

Letgo selling items on letgo.com

They deleted my adds randomly calling them duplicates.
I was in the process of moving so my time was very limited and I needed to sell items quickly. I created an add for a couch then another for a loveseat. they deleted my add for the couch saying it was a duplicate. I then recreated the add for the couch being very careful to word it much differently from my love seat add. In response, lotgo deleted my add for the loveseat siting once again that it was a duplicate.
I wasted a lot of time on this site during a time that I had no spare time. On top of this issue, I have never sold a single thing through letgo and I have posted several items for sale. I would like to let other people know to not waste their time using this terrible platform.

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1:39 pm EST

Letgo deleted review by letgo of sold item.

I updated a review of a user that bought from me. Matthew. What he did to me was true. Please refer to our chat session for further information.
Why did this review get deleted!? He promised to bring my china back and did not. He is not trustworthy and people should know this. Why delete it. That is not right whatsoever.

Let go selectively takes truthful reviews away if they are negative? Please help me get an answer.
Thank you

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Letgo Customer Reviews Overview

Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform has received generally positive reviews from users, with many praising its ease of use, wide selection of items, and helpful features.

One of the most commonly cited positive aspects of Letgo is its user-friendly interface. Many users appreciate the platform's simple and intuitive design, which makes it easy to browse listings, communicate with sellers, and complete transactions. Additionally, Letgo's search function is highly effective, allowing users to quickly find the items they are looking for.

Another key advantage of Letgo is the wide variety of items available for sale. Users can find everything from high-end electronics to vintage clothing to handmade crafts, making it a great place to shop for unique and hard-to-find items. Additionally, Letgo's community of sellers is diverse and active, ensuring that new listings are added regularly.

In addition to its core features, Letgo offers a number of helpful tools and resources to make buying and selling easier. For example, the platform allows users to message sellers directly, negotiate prices, and leave feedback on transactions. Letgo also offers a secure payment system that protects both buyers and sellers.

Overall, Letgo is a highly regarded online marketplace that offers a range of benefits to both buyers and sellers. With its user-friendly interface, wide selection of items, and helpful features, it is a great place to buy and sell goods online.

Letgo In-depth Review

In Summary: Letgo is a user-friendly platform that facilitates the buying and selling of second-hand goods. It offers a wide range of products and services, with an interface that is easy to navigate. While it provides a valuable service, users should be aware of the pros and cons of the platform and exercise caution during transactions.

Overview of Letgo: Letgo is an online marketplace that allows users to buy and sell items locally. It's designed to make the process of finding and disposing of second-hand goods as simple as possible, with a focus on a wide array of categories including electronics, fashion, home and garden, and more.

Ease of Use and Interface: The Letgo platform is known for its clean, intuitive interface. Users can easily search for items, filter their results, and communicate with sellers through the app. The process of listing an item for sale is straightforward, requiring just a few steps to complete.

Product and Service Listings: Letgo offers a diverse range of product and service listings. Users can find almost anything, from furniture and home appliances to cars and electronics. The listings include detailed descriptions, photos, and pricing information.

Pricing and Value: Since Letgo is a second-hand marketplace, pricing can vary greatly. However, users often find that items are priced reasonably, providing good value for money. It's important for buyers to research and compare prices to ensure they're getting a fair deal.

Buyer and Seller Interaction: The platform facilitates direct communication between buyers and sellers, allowing them to negotiate prices and arrange meet-ups. The chat feature within the app is particularly useful for quick and secure messaging.

Safety and Security Measures: Letgo has implemented several safety features, such as user profiles and a rating system. However, as with any local marketplace, users should take precautions when meeting with strangers and exchanging goods or money.

Customer Support and Dispute Resolution: Customer support is available through the Letgo app and website, although the effectiveness and speed of dispute resolution can vary. Users are encouraged to resolve issues among themselves when possible.

Mobile App Performance: The Letgo mobile app is generally well-reviewed for its performance. It's available for both iOS and Android devices and offers a seamless experience for users on the go.

User Feedback and Ratings: User feedback and ratings on Letgo are mixed. While many users have positive experiences, some report issues with scams or unresponsive sellers. It's important to read reviews and ratings of sellers before making a purchase.

Payment and Transaction Process: Transactions are typically conducted in person, with cash being the most common form of payment. Letgo does not facilitate payment processing within the app, so users must handle this aspect independently.

Community and Social Engagement: Letgo encourages community engagement through its marketplace, allowing users to connect with others in their local area. The platform does not have a significant social media presence or community forums.

Comparison with Competitors: Compared to competitors like Craigslist or Facebook Marketplace, Letgo offers a more modern and user-friendly interface. However, it may have a smaller user base in certain areas, which can affect the availability of items and services.

Pros and Cons: Pros of Letgo include its easy-to-use interface, wide range of listings, and the ability to negotiate prices directly with sellers. Cons include the potential for scams, the lack of a built-in payment system, and variable customer support quality.

Final Verdict and Recommendations: Letgo is a solid choice for those looking to buy or sell second-hand items locally. Users should take advantage of the platform's ease of use and diverse listings. However, it's crucial to exercise caution during transactions and to use common sense safety practices. For those seeking a more secure transaction process, exploring other platforms with integrated payment systems might be advisable.

How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

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Letgo contacts

Phone number

+1 (347) 433-8912

Website

letgo.com

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