Lester Glenn Auto Group / Service Department
The service department at Lester Glenn Hyundai on Rt. 37 on Toms River, NJ has not lived up to their claim of being "best in service". My husband and I just purchased a 2007 Hyundai Vera Cruz. We absolutely love the car and the experience we had with the sales man wasn't as uncomfortable and unpleasant as most dealerships however, we have had nothing but problems with the service department for the past 2 months and keep in mind we have only had the car for 3 months!!
The stickey stuff on the back outside window trimming was never taken off upon purchase. In fact, the car was not even detailed, upon purchase. We drove home a brand new car that was not even cleaned properly. It was apparently getting "too late" for the service dept. to "properly detail" the car, so we were told that when we received the call that our plates were in, to drop off the car and they would give us a proper detail and free full tank of gas. We were happy with that compromise. Once the plates were in...at that point we had realized that the alignment was off and we had not received an antennea. Upon dropping the car off I told the service department about antennea and alignment and handed them my "we owe" receipt stating I was owed a detail and tank of gas. I left with my free rental and was hopeful. I was then called shortly after and told that I would have to leave the car over night. Fine...Go to get the car the next day and absolutely NOTHING was done. NO antennea, NO DETAIL, alignment STILL off. We then had it out with the service rep until the manager of the service department came out and was very apologetic. SHe stated that the window trimming had to be replaced and was apologetic that the car was not detailed. I was told the parts would be ordered and I would be called.
Fast forward 1 MONTH..still no phone call. I called them and they said that the parts were in and that it appeared I already had an appt. Neither my husband nor myself made an appt. , but I agreed to keep the one that was made...which was for this morning. I dropped the car off FIRST THING this morning and told the service rep that I was owed a FULL detail and the alignment was STILL off and that the window trim was being replaced. Left with rental. Now it is 5:30 in the EVENING and I have JUST NOW received a call stating that the parts were not in and they would have to be ORDERED! Imagine my surprise and frustration when I was told the parts were in and that I had an appt. already. The service rep. informed me that I will have to leave my car there ALL WEEK in order to wait for the parts to come in. He also informed me that the alignment was checked and "nothing is wrong with it." This is wrong because I should not have to forcefully pull the steering wheel to the right to compensate for the pulling..everytime I am driving this NEW car! I told him this and he said they would have "someone else check it out again".
Let's just say that when we are called in a WEEK to go get our NEW car, if everything is not completely rectified, we will be making a FORMAL complaint and calling the president of the company.
I am not one to complain, but I really think that after spending nearly 26 thousand dollars on a NEW CAR, I should NOT have these kind of problems already. We should have walked out with a SHINY, CLEAN, fully functioning, BRAND NEW CAR. WE are extrememly disappointed, but yet still hopeful that everything will be taken care of this week.