Lazada Malaysia — missing item - incomplete delivery
Order #[protected]. Placed on 01 Dec 2018 17:58:02.
Order placed for 3 unit of mobile phone. Parcel received on 05 Dec 2018 - 12:09. When parcel was open only 2 phones received. Personally drove to the shop to check the CCTV footage of the number of phones packed by the seller and found out 3 phones were packed.
But when I received the parcel containing only 2 phones. No resolution by customer service department of Lazada.
I am very disappointed I have been a shopper for a long time now. I want my order or give me a full refund without delay. This is so upsetting.
Looks like Lazada is no longer a safe place to shop or a trusted platform. And please stop saying you're sorry and start doing something to solve the problem.
Reason of review: Problem with delivery.
Monetary Loss: $1749.
Preferred solution: Deliver product or service ordered.
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